outlook closes when trying to send email

[Rod Potter]

Can't send any emails, either new ones or replying to an email, can only
forward emails. Any ideas.

 

[Ronald Nissley]

Can't send any emails, either new ones or replying to an email, can only
forward emails. Any ideas.

Which Outlook version (Help -> About)?
Do you have the same problem if you run Outlook in safe mode? Open the Start
menu and choose Run. Type 'outlook /safe' (without quotes) in the Open field
and press OK.

HTH,

Ronald Nissley

 

[Peter Foldes]

Rod

Any error messages showing . If there is can you post it per verbatim

 

[Rod Potter]

Hi Ron: I have 2002 version. Does the same thing in safe mode. When it asks
if I want to report, I said yes this time, sends the report to Microsoft and
then I took a look at details. Something to do with riched20.dll. I googled
on internet and tried to rename as old, do repair and reboot but didn't
work.

Thanks for response. Will keep searching.

 

[Rod Potter]

it asks if I want to report, I said yes this time, sends the report to
Microsoft and then I took a look at details. Something to do with
riched20.dll. I googled on internet and tried to rename as old, do repair
and reboot but didn't work.

Thanks for response. Will keep searching.
Rod

Any error messages showing . If there is can you post it per verbatim

 

[Peter Foldes]

Have you tried Outlook\Help\Detect and Repair

 

[Rod Potter]

Hi Peter: Yes, I have with no help. Goes thru process with No error messages
but still doesn't help.
Have you tried Outlook\Help\Detect and Repair

 

[Ronald Nissley]

Hi Ron: I have 2002 version. Does the same thing in safe mode. When it
asks if I want to report, I said yes this time, sends the report to
Microsoft and then I took a look at details. Something to do with
riched20.dll. I googled on internet and tried to rename as old, do repair
and reboot but didn't work.

Rod,

That was a good thing to try; too bad it didn't work!
Something else to check is your service pack level. You can get this
information from Help/About as well. If the service pack level (SP1, SP2,
SP3) isn't displayed explicitly, note the build level, then Google Office XP
[build_level]. You should see some results indicating which service pack is
installed. If SP3 is not installed, install it and see if the problem goes
away.
http://www.microsoft.com/downloads/...FD-6F69-4289-8BD1-EB966BCDFB5E&displaylang=en

HTH,

Ron