Outlook and VISTA can't connect, but other combinations do!

[Jim Walsh]

I have a dual boot configuration for my computer with WinXP SP2, and Vista
Business. I have Outlook 2007 installed on both.

I have e-mail accounts with COMCAST and the Exchange server at my employer.

1. With Outlook as the mail client on WinXP, and the COMCAST and Exchange
accounts set for POP3/SMTP, I have no problem connecting to the mail servers
and sending and receiving mail from both servers.

2. With Outlook as the mail client on VISTA and the same setup for the
COMCAST and Exchange accounts that I use in WinXP, the COMCAST account works
just fine, but the Exchange account does not. I get the following error:

Connection is interrupted. Error code: ox800CCC0F

If I click on the Test account settings button for the Exchange account, it
fails with the same error, but I can later find (in WinXP) that the test
message was successfully received through Exchange into my Inbox.

3. In VISTA, if I set up Windows Mail using the same settings that I do for
Outlook, it works fine with the Exchange account.

Thanks in advance for your help.

Jim

 

[Hal Hostetler [MVP P/I]]

Some POP servers get confused by Vista's autotuning feature. Try this:

1. Click on the Vista start orb and type cmd
2. The search results will display a program named cmd.exe
3. Right-click on the link and select "Run as administrator"
4. After the command prompt window opens, type:

"netsh interface tcp set global autotuning=disabled"

without the quotation marks, then press Enter.
5. Test your POP account and see if you can download your mail now.
6. If nothing changes, re-enable the autotuning feature by typing:

"netsh interface tcp set global autotuning=normal"

I'm curious why you'd be using POP with Outlook against an Exchange Server.
At the very least, IMAP would keep everything on the server; from home, I
usually use a VPN tunnel and Outlook in native mode. When time permits, I
intend to setup Exchange for RPC over HTTP which should make everyone here
happy.

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Jim Walsh]

Hal,

Thanks for your suggestion.

I followed your directions: right click on cmd.exe...Run as Administrator.

When I entered the netsh message, I got a messge saying "Set global comand
failed on IPv4. The requested operation required elevation."

How do I get around this?

Jim

 

[Jim Walsh]

Hal,

I tried again, this time selecting the admin account. I didn't notice it the
first time.

In any case, now when I run the netsh command you suggested, I now get OK.

However, when i try to Send and receive using Outlook to the Exchange
Server, I get the same error as before:

Task reported error (0x800CCC0F): 'The connection to the server was
interrupted. If this problem continues, contact your server administrator or
Internet Service Provider'.

 

[Hal Hostetler [MVP P/I]]

OK, is there an AntiVirus application setup to scan email anywhere in this
picture?

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Jim Walsh]

I'm running Symantec AntiVirus.

Auto-Protect is enabled, but I don't see anything in the Symantec AntiVirus
control panel that says anything about scanning mail.

Also, remember, this same configuration works fine in WinXP. And Windows
Mail works fine in VISTA with this server.

Jim

 

[Jim Walsh]

Hal,

I have now completely uninstalled Symantec AntiVirus, and disabled the
Windows firewall. And, I still get the same errors as I first reported with
Outlook 2007 and Vista.

I note that although I have set the timeout to over 4 minutes, the failure
to connect to the server seems to occur immediately.

I have spoken to the administrator of the Exchange Server. He says that he
doesn't see any problems at his end.

This is very frustrating. Am I the only person with this problem??

Thanks for your help.
Jim

 

[Hal Hostetler [MVP P/I]]

I dare say the uninstaller told you that Symantec was removed, but their
uninstallers are known to tell lies. You need to use this utility to be
absolutely sure:

http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039
Download and run the Norton Removal Tool

Hal
--
Hal Hostetler, CPBE -- (e-mail address removed)
Senior Engineer/MIS -- MS MVP-Print/Imaging -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Live at Hot Licks - www.badnewsbluesband.com

 

[Jim Walsh]

Hal,

Thanks for staying with me on this problem. So far, no one else has joined
the discussion.

I'm a bit ahead of you: I'm aware that completely uninstalling NAV is a
problem, so I had already gone to the Symantec site and downloaded and ran
the Norton Removal Tool. And, of course rebooted the system.

That still left me wih my problem.

Jim

 

[Jim Walsh]

I want to thank Hal for several suggestions that he made to get me past this
problem, but none of them did. I am still having the same problem.

I check Microsoft's KB for this error number, and followed all of those
suggestions, including uninstalling Symantec AntiVirus, but at the end, I
still have this problem.

I have the administrator of the Exchange Server looking at the problem from
his end, and he has agreed to see if he can reproduce the problem as well.

I am open to any other advice. I really want to get past this.

Thanks,
Jim

 

[Ma Yanzhao]

I have two operation systems- XP and Vista. I have Outlook 2007 installed on both, too. And, I have several pop3 e-mail acounts provided by different ISPs. All acounts works on XP with microsoft outlook 2007. But I cannot connect to one account, only one, on vista using outlook 2007. What strange is I can connect to that account using window live mail on vista.
What's wrong?

 

[DL]

Same problem as what?
Since you posted no useful info re the problem account who knows, its a stab
in the dark.
What type of account, what err.msg when you test that account?