G
Guest
Hi,
A co-worker of mine is using Outlook 2000 as his email client. It used to
work fine. Now, he is able to receive emails with no problem, but he cannot
send emails. When he tries to send an email, he gets a message from System
Administrator saying that there is no transport provider.
A few notes:
1. He claimed that Outlook would frequently hang at startup. In these
cases, task manager would show two instances of Outlook. After clicking "End
Task" on these, and then restarting Outlook, he could get it to startup ok
usually after one or two tries. When it finally starts up ok, task manager
shows only one instance of outlook.
2. He uninstalled and then re-installed MS Office. This didn not fix the
problem.
3. In Services, he had two instances of "Personal Folders". One was linked
to a .pst file that was no longer there. I removed this instance of
"Personal Folders". This seems to have fixed the startup problem, but he is
still not able to send email.
4. Coincidentally or not, this problem started occurring right after he
installed the latest version of McAffee Security Suite. He later unistalled
McAffee, but this did not correct the problem.
5. He did not change any of his email account settings. I looked at them
and they appear to be correct (other than his email address, they match
everyone else's settings in our company).
If anyone has any suggestions as to how I can troubleshoot this problem, I
would really appreciate it.
Thank you,
Paul
A co-worker of mine is using Outlook 2000 as his email client. It used to
work fine. Now, he is able to receive emails with no problem, but he cannot
send emails. When he tries to send an email, he gets a message from System
Administrator saying that there is no transport provider.
A few notes:
1. He claimed that Outlook would frequently hang at startup. In these
cases, task manager would show two instances of Outlook. After clicking "End
Task" on these, and then restarting Outlook, he could get it to startup ok
usually after one or two tries. When it finally starts up ok, task manager
shows only one instance of outlook.
2. He uninstalled and then re-installed MS Office. This didn not fix the
problem.
3. In Services, he had two instances of "Personal Folders". One was linked
to a .pst file that was no longer there. I removed this instance of
"Personal Folders". This seems to have fixed the startup problem, but he is
still not able to send email.
4. Coincidentally or not, this problem started occurring right after he
installed the latest version of McAffee Security Suite. He later unistalled
McAffee, but this did not correct the problem.
5. He did not change any of his email account settings. I looked at them
and they appear to be correct (other than his email address, they match
everyone else's settings in our company).
If anyone has any suggestions as to how I can troubleshoot this problem, I
would really appreciate it.
Thank you,
Paul