Hi Madrilleno,
Thank you for updating. We will wait for your result.
Regards,
Daisy Cao, MCSE 2000
Microsoft Online Support
Microsoft Global Technical Support Center
Get Secure! -
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| Thread-Topic: Outlook 2007 very slow to start - up to six minutes
| thread-index: Acj26vcVZFH20A9fS5iw3hgQTWvWUQ==
| X-WBNR-Posting-Host: 65.55.21.8
| From: =?Utf-8?B?TWFkcmlsbGVubw==?= <
[email protected]>
| References: <
[email protected]>
<
[email protected]>
<
[email protected]>
<
[email protected]>
<
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<
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| Subject: RE: Outlook 2007 very slow to start - up to six minutes
| Date: Tue, 5 Aug 2008 04:04:00 -0700
| Lines: 292
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|
| Daisy,
|
| Many thanks for your reply, I'm just going through a paid support
incident
| process at the moment with Microsoft Support. I will post any relevant
| information when I have it.
|
| --
| Madrilleno
|
|
| "Daisy Cao [MSFT]" wrote:
|
| >
| > Hi Madrilleno,
| >
| > I understand you have tried the following steps but the issue persists.
| >
| > 1. Uninstall and reinstall Office 2k7
| > 2. Delete the Outlook folders from Application data and Local
settings
| > 3. Delete all profiles and re-create a new one from scratch.
| > 4. Create a new user, then create a new Outlook profile.
| > 5. Start Outlook with all profiles deleted.
| > 6. Start Windows XP in safe mode, with all profiles deleted.
| >
| > From step 3, it seems the issue was not related to current profile.
| >
| > From step 6, it seems the issue was not related to usual background
| > software or driver.
| >
| > At this time, this issue may be caused by corrupt Outlook components
and
| > the corrupt outlook components may not be uninstalled successfully with
| > Add\Remove programs. I suggest we use the following article to
uninstall
| > Office 2007 manually:
| >
| > How to uninstall the 2007 Office system if you cannot uninstall it by
using
| > the "Add or Remove Programs" feature
| >
http://support.microsoft.com/kb/KB928218
| >
| > After that, please reinstall Office again and try to open Outlook.
| >
| > What is the result?
| >
| > If, unfortunately, the issue persists, please send me the Event logs. I
can
| > find the root cause from recent errors.
| >
| > Event Log
| > ====
| > a. Click Start, click Run, input "EVENTVWR" (without quotation marks)
and
| > press Enter.
| > b. Right click "Application" on the left frame, choose "Save Log file
As",
| > navigate to the Desktop, input "app" in the "File name" blank, and then
| > click save.
| > c. Right click "Security", with the same method as step b, save it as
"sec".
| > d. Right click "System", with the same method, save it as "sys".
| > e. Locate the three saved log files on the Desktop and send them to me
at
| > my email account (e-mail address removed) with the case ID.
| >
| > Regards,
| >
| > Daisy Cao, MCSE 2000
| >
| > Microsoft Online Support
| > Microsoft Global Technical Support Center
| >
| > Get Secure! -
www.microsoft.com/security
| > ====================================================
| > When responding to posts, please "Reply to Group" via your newsreader
so
| > that others may learn and benefit from your issue.
| > ====================================================
| >
| > --------------------
| > | Thread-Topic: Outlook 2007 very slow to start - up to six minutes
| > | thread-index: Acj1Nx3udElCTQgCRjaLY9I+fpA3ug==
| > | X-WBNR-Posting-Host: 65.55.21.8
| > | From: =?Utf-8?B?TWFkcmlsbGVubw==?= <
[email protected]>
| > | References: <
[email protected]>
| > <
[email protected]>
| > <
[email protected]>
| > <
[email protected]>
| > | Subject: RE: Outlook 2007 very slow to start - up to six minutes
| > | Date: Sun, 3 Aug 2008 00:04:05 -0700
| > | Lines: 168
| > | Message-ID: <
[email protected]>
| > | MIME-Version: 1.0
| > | Content-Type: text/plain;
| > | charset="Utf-8"
| > | Content-Transfer-Encoding: 7bit
| > | X-Newsreader: Microsoft CDO for Windows 2000
| > | Content-Class: urn:content-classes:message
| > | Importance: normal
| > | Priority: normal
| > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3119
| > | Newsgroups: microsoft.public.outlook.general
| > | Path: TK2MSFTNGHUB02.phx.gbl
| > | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.outlook.general:141485
| > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | X-Tomcat-NG: microsoft.public.outlook.general
| > |
| > | Toshiba Sattelite Pro A100, Intel Core 2 duo, 1.8Ghz, 2Gb RAM
(Separate
| > | graphics memory - it's not shared)
| > |
| > | Add ins are listed in my first reply to Roady.
| > |
| > | This is NOT a hadware problem, Outlook was working fine until the
| > beginning
| > | of last week. And no, I don't know what has changed to cause the
issue,
| > | Office 2k7 SP1 was installed several weeks ago, and XP SP3 was
installed
| > | AFTER the problem appeared in an attempt to cure it.
| > | --
| > | Madrilleno
| > |
| > |
| > | "Ben M. Schorr - MVP (OneNote)" wrote:
| > |
| > | > What kind of machine is this and how much RAM does it have?
| > | >
| > | > What add-ins do you have installed with Outlook?
| > | >
| > | > --
| > | > -Ben-
| > | > Ben M. Schorr, MVP
| > | > Roland Schorr & Tower
| > | >
http://www.rolandschorr.com
| > | >
http://www.officeforlawyers.com
| > | > Author - The Lawyer's Guide to Microsoft Outlook 2007:
| > | >
http://tinyurl.com/5m3f5q
| > | >
| > | >
| > | >
| > | > | > | >
| > | > > Well, I've tried everything I can think of over the weekend.
| > | > > 1. Uninstall and reinstall Office 2k7
| > | > > 2. Delete the Outlook folders from Application data and Local
settings
| > | > > 3. Delete all profiles and re-create a new one from scratch.
| > | > > 4. Create a new user, then create a new Outlook profile.
| > | > > 5. Start Outlook with all profiles deleted.
| > | > > 6. Start Windows XP in safe mode, with all profiles deleted.
| > | > >
| > | > > Probably the most significant of these is number 6.
| > | > >
| > | > > In all cases, it still takes 5 minute plus to start Outlook, so
I'm
| > certain
| > | > > that this is not Outlook profile related.
| > | > >
| > | > > --
| > | > > Madrilleno
| > | > >
| > | > >
| > | > > "Daisy Cao [MSFT]" wrote:
| > | > >
| > | > >
| > | > > >
| > | > > > Hello Madrilleno,
| > | > > >
| > | > > > Base on your problem description, it seems the issue occurred
on
| > your
| > | > > > current Outlook profile, I suggest we just create a new profile
to
| > test the
| > | > > > issue.
| > | > > >
| > | > > > How to create a new e-mail profile in Outlook 2007 and in
Outlook
| > 2003
| > | > > >
http://support.microsoft.com/kb/829918
| > | > > >
| > | > > > I also would like to attach the steps here for your reference:
| > | > > >
| > | > > > How to create a new e-mail profile in Outlook 2007
| > | > > > ========
| > | > > > 1. Click Start, and then click Control Panel.
| > | > > > 2. Click Switch to Classic View, and then double-click Mail.
| > | > > > 3. In the Mail Setup dialog box, click Show Profiles.
| > | > > > 4. On the General tab, click Prompt for a profile to be used,
and
| > then
| > | > > > click Add.
| > | > > > 5. In the Profile Name box, type a descriptive name for the new
| > e-mail
| > | > > > profile, and then click OK.
| > | > > > 6. In the E-mail Accounts dialog box, click Add a new e-mail
| > account, and
| > | > > > then click Next.
| > | > > > 7. Click the appropriate server type for your new e-mail
account,
| > and then
| > | > > > click Next.
| > | > > > 8. Type your account information in the required boxes, and
then
| > click
| > | > > > Next.
| > | > > > 9. Click Finish, and then click OK.
| > | > > >
| > | > > > Please log on with your new profile and let me know the result.
| > | > > >
| > | > > > If the issue persists, let's try Outlook safe mode to test the
| > issue:
| > | > > >
| > | > > > Click start, click run, type "Outlook /safe" (without quotation
| > marks)
| > | > > >
| > | > > > If there is any update, don't hesitate to post here.
| > | > > >
| > | > > > Regards,
| > | > > >
| > | > > > Daisy Cao, MCSE 2000
| > | > > >
| > | > > > Microsoft Online Support
| > | > > > Microsoft Global Technical Support Center
| > | > > >
| > | > > > Get Secure! -
www.microsoft.com/security
| > | > > > ====================================================
| > | > > > When responding to posts, please "Reply to Group" via your
| > newsreader so
| > | > > > that others may learn and benefit from your issue.
| > | > > > ====================================================
| > | > > > This posting is provided "AS IS" with no warranties, and
confers no
| > rights
| > | > > >
| > | > > > --------------------
| > | > > > | Thread-Topic: Outlook 2007 very slow to start - up to six
minutes
| > | > > > | thread-index: Acjzsgw3UWsewwt3RNCCrBwS5d7F7w==
| > | > > > | X-WBNR-Posting-Host: 65.55.21.8
| > | > > > | From: =?Utf-8?B?TWFkcmlsbGVubw==?=
<
[email protected]>
| > | > > > | Subject: Outlook 2007 very slow to start - up to six minutes
| > | > > > | Date: Fri, 1 Aug 2008 01:39:01 -0700
| > | > > > | Lines: 29
| > | > > > | Message-ID:
<
[email protected]>
| > | > > > | MIME-Version: 1.0
| > | > > > | Content-Type: text/plain;
| > | > > > | charset="Utf-8"
| > | > > > | Content-Transfer-Encoding: 7bit
| > | > > > | X-Newsreader: Microsoft CDO for Windows 2000
| > | > > > | Content-Class: urn:content-classes:message
| > | > > > | Importance: normal
| > | > > > | Priority: normal
| > | > > > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3119
| > | > > > | Newsgroups: microsoft.public.outlook.general
| > | > > > | Path: TK2MSFTNGHUB02.phx.gbl
| > | > > > | Xref: TK2MSFTNGHUB02.phx.gbl
| > microsoft.public.outlook.general:141122
| > | > > > | NNTP-Posting-Host: tk2msftibfm01.phx.gbl 10.40.244.149
| > | > > > | X-Tomcat-NG: microsoft.public.outlook.general
| > | > > > |
| > | > > > | I am running Office 2007 SP1 and XP Pro SP3 on a fairly good
spec
| > | > > > notebook.
| > | > > > | Up until Monday of this week, Outlook started up in << 30
seconds.
| > | > > > Suddenly,
| > | > > > | it takes up to 6 minutes to start and get to update.
| > | > > > |
| > | > > > | I am running Outlook in cached exchange mode to a hosted
Exchange
| > 2003
| > | > > > | server, and have been for over a year. It connects via
RPC/HTTP.
| > The
| > | > > > startup
| > | > > > | now runs thus:-
| > | > > > |
| > | > > > | Click on the Exchange icon.
| > | > > > | The profile choice box appears immediately.
| > | > > > | Click on OK for the default profile
| > | > > > | Outlook shows "Not responding" in the title bar for up to
three
| > minutes.
| > | > > > | The password dialogue box appears and I enter my username and
| > password.
| > | > > > | The password box disappears and Outlook shows "Not
responding" in
| > the
| > | > > > title
| > | > > > | bar for up to three minutes more.
| > | > > > | My inbox appears and starts to update from the Exchange
server.
| > | > > > | Outlook runs normally with no hang-ups or speed issues.
| > | > > > |
| > | > > > | I have installed the profile on a second computer and do not
have
| > the
| > | > > > same
| > | > > > | issues, Outlook runs normally. This would suggest a machine
| > specific
| > | > > > problem,
| > | > > > | rather than server or connnection.
| > | > > > |
| > | > > > | Looking at the task manager during Outlook startup, there are
no
| > obvious
| > | > > > | issues, with 95-98% CPU free.
| > | > > > |
| > | > > > | Any ideas?
| > | > > > |
| > | > > > | --
| > | > > > | Madrilleno
| > | > > > |
| > | > > >
| > | > > >
| > | >
| > | >
| > |
| >
| >
|
