Outlook 2007 Reading pane crashes

[Paul Hodges]

I have Office Professional 2007 installed with Windows Vista for Business.
If I open an address book, and then return to the Inbox, the reading pane
stops working. The only way to restart it is to reboot the computer. Does
anyone have a solution?

thanks

Paul

 

[Raj]

I have Office Professional 2007 installed with Windows Vista for Business.
If I open an address book, and then return to the Inbox, the reading pane
stops working. The only way to restart it is to reboot the computer. Does
anyone have a solution?

thanks

Paul

Hi, Raul,
Please let us know when the problem started, this seems to be an issue of
windows vista update or Norton anti-virus add-in. Also let us know about any
error message as such including the log notes which you will be able to view
in the error message itself

 

[Paul Hodges]

Hi Raj

Thanks for your note. I've only had this new computer for the past month,
and the problem started immediately, although it seems to have got worse in
the past couple of weeks. It doesn't always happen on the first time that I
consult an address book, but it will if I do this two or three times.
Sometimes the problem will resolve itself if I turn off the Reading pane and
then turn it back on again. Sometimes not, and it then needs a complete
reboot. I don't get any error messages. My AV is Norton 360 version 2.

Hope this helps

Paul

 

[Raj]

Paul have a look at the solution provided by one of the user and the
symptoms as well.

-------My symptoms were somewhat the same, Outlook would crash frequently
when it was first installed, eventually you couldn't read any mail without it
crashing. If you dig into the crash reports Office tries to send, it will
tell you that it has a faulting module mscvr80.dll.

Of course, the errors in the event log were very generic and all they say is
that it crashed. As you mentioned, the reading panel may show up as a
disabled item as a result of the crashes, but that is not actually indicative
of the issue, just a side effect of the crash.

This problem appears to have been created on this particular machine by the
Symantec Antivirus 10.1 Exchange client extension. Workstation had Symantec
Antivirus Corporate version 10.1.0.394

I disabled this by going to: Tools................Trust
Center..............Add-ins...........Manage...........Exchange Client
Extensions

If I have time, I'll update this client to 10.1.5.5000 and see if the issue
re-occurs. I have a feeling it may not, as I have installed this client on
other workstations with current antivirus.
________________________________________
Keith_Clark
18th May 2007, 06:14
Hello,

I have again confirmed that it was a Symantec issue with Microsoft Outlook
2007.

First, I disabled the Exchange client extension.
Afterwards I uninstalled Symantec, rebooted, and reinstalled the exact same
version (didn't have a new one handy yet)
Re-enabled the Exchange client extension in Outlook and VOILA,

Everything magically works beautifully now. A good guess would be that
Office install conflicts with the Symantec version of a shared file.

Refer to my previous post for how to find the client extension box in
Outlook.=============

For further details , follow the link.
http://www.petri.co.il/forums/archive/index.php/t-15738.html

hope this works

 

[Paul Hodges]

Raj

I don't seem able to find this file in Norton 360.2 I went to the Trust
centre in Outllok and when I clidked the button for managing extension
add-ins, I had to then press Go, and the menu disappeared. It seems only to
want to show COM Add-ins

paul

 

[Raj]

we can remove the add-ins from registry entries, but i dont recommend doing
that.
lets try in a different way.

Does your outlook works well in windows clean boot . ( disables all the third party add-ins)----- http://support.microsoft.com/kb/310353/en-us

Paul what is your pst forlder size, right click on the pst folder and click
on properties.
You told that when you restart your outlook, it works well for some time.
Please create a new profile and test without any data imported.
configure your account as well.

support.microsoft.com/kb/829918

Hope this works.

 

[Paul Hodges]

Raj

can't see how this would help. If I do a clean boot, I will still have the
same problem when I go back to an ordinary boot. Changing the .pst file
would also take time and is normally very complex to configure again.

Is there not an easy way to disable the extension, if that is the problem?

Paul