Reading pane keeps disappearing

[morradi]

Hi all,
A user where I work has a rather annoying problem in Outlook 2007.
He prefers to have the reading pane set to 'Bottom', but whenever he jumps
from the Inbox to another folder and back to Inbox, the reading pane
disappears. This means he has to manually enable it again (View - Reading
pane - Bottom)

Any idea why this happens OR is there any way to enable/reset the reading
pane 'forever' ?

cheers,
D.

 

[Brian Tillman [MVP-Outlook]]

A user where I work has a rather annoying problem in Outlook 2007.
He prefers to have the reading pane set to 'Bottom', but whenever he jumps
from the Inbox to another folder and back to Inbox, the reading pane
disappears. This means he has to manually enable it again (View - Reading
pane - Bottom)

Any idea why this happens OR is there any way to enable/reset the reading
pane 'forever' ?

He should change the default Messages view. View>Current View>Define Views.
Select Messages, click Modify, then Other Settings. Select the desired
Reading Pane position. Click OK, then OK, then Apply View, then Close.

 

[morradi]

hi,
thank you for your reply.
this seems to work when jumping from folders - but when I close and reopen
Outlook, the reading pane is gone. so..seems we are almost there, but not
quite!

any other suggestions, or should one just give him a new mail profile?


thanks.

 

[Brian Tillman [MVP-Outlook]]

this seems to work when jumping from folders - but when I close and reopen
Outlook, the reading pane is gone. so..seems we are almost there, but not
quite!

any other suggestions, or should one just give him a new mail profile?

This indicates something isn't allowing Outlook to close properly. Examine
the Processes tab of the Task Manager and see if OUTLOOK.EXE still appears n
the list. If so, it appears you have an interfering add-in not letting
Outlook close properly. See this:
http://www.howto-outlook.com/faq/outlookdoesntclose.htm

 

[geegeesmom]

Same Problem

I am having the same problem and it is recent as of about February 9th. I am using Outlook 2007 and Vista. Similarly, Outlook shut down unexpectedly and after that I don't get the reading pane when I start Outlook. Once I set it, it works as long as I don't close Outlook. Each time I reopen I need to reset the reading pane which is a pain!

I checked the Default View as instructed and it is set properly.

I checked to see that Outlook is closing properly. I opened the Task Manager and saw Outlook.exe under Processes. I then closed Outlook and Outlook.exe disappeared from Processes.

I looked at all the add-ins and disabled any not published by Microsoft. That didn't fix the problem. I don't have a PDA hooked up to my computer although I use a Blackberry and have their Desktop Manager software loaded on my laptop. I have not added any new software or changed my anti-virus software (Avast), so I'm confused as to why this suddenly occurred. Could it be related to a Microsoft update?

Any help would be appreciated.

 

[Chuck Davis]

This started happening for me around the same time as I received an update to
my SonicWALL Spam filter. (The old MailFrontier product.) Does anybody else
in this thread use this product?
--
Chuck Davis
Senior Consultant
Global Telecommunications, Inc.

 

[geegeesmom]

The Solution

The problem mysteriously disappeared and now it's back. I think I found the solution. In Outlook 2007, go to Tools - Trust Center - Add-Ins. At the bottom of the dialog box, select Disabled Items and click Go. See if Reading Pane is listed. If so, highlight it and click Enable. Close the dialog box and then close Outlook. When you reopen, the Reading Pane should be working.

Not sure how it got disabled, but this works!

 

[Robberbobbles]

Wow...worked for me too. Kudos!

I know I had an outlook crash some weeks ago, but there was no report as to what caused it, nor does outlook tell you that has disabled the reading pane permanently!!

OUTLOOK 2007, READING PANE, WON'T STAY OPEN - FIXED!