Outlook 2007 locking up

[Guest]

I recently picked up a couple of new Dell laptops for the office with Vista
and Office 2007 on them. One of them was for our COO. This past Friday she
called me and told me that it was almost impossible to use.

It looks like it's nearly totally locked up. The error that I am getting is
"the information service has not been configured. Select an existing file to
configure or typhe name of a new file to create" when I tried to create a PST
file to get her emails off.

When I try to get outt of that screen, it pulls up a Create/Open Personal
Folder file. No matter what I put in it, it just comes right back to the same
screens. If I try to cancel it, it gives us "Properties for this information
ser vice must be defined prior to use.

About the only way to shut it down is via Task Mananger - End process.

Help! I need at least her Inbox and Sent files if I can't get the whole
thing moved.

Any suggestions?

 

[Guest]

I called Microsoft today regarding similar problems with the Office 2007
trial version. I was told that Vista and Office 2007 are very compatible. I
beg to differ. I am having too many problems with email and with freezing
problems. I did what they suggested....that is, to uninstall and then
reinstall. I have done this ritual at least 6 times and something still
isn't right! Since both products are new I would revert back to XP and a
older version of Office until MS gets all of the kinks out. I too just
purchased Dell with Vista and I am returning. Perhaps in a few more months,
they can get it right.

 

[F.H. Muffman]

I called Microsoft today regarding similar problems with the Office 2007
trial version. I was told that Vista and Office 2007 are very compatible.
I
beg to differ. I am having too many problems with email and with
freezing
problems. I did what they suggested....that is, to uninstall and then
reinstall. I have done this ritual at least 6 times and something still
isn't right! Since both products are new I would revert back to XP and a
older version of Office until MS gets all of the kinks out. I too just
purchased Dell with Vista and I am returning. Perhaps in a few more
months,
they can get it right.

Dell has been known to put in (and leave in) some Outlook configuration
things that can stand to be removed. If you start Outlook in safe mode
(Winkey - R, outlook /safe), do you still see freezes if you just work with
the local data? If you go to Tools - Trust Center - Add-ins, what is listed
there?

FWIW, I used OL2k7 on Vista quite a bit and never had any issues with
freezes.

 

[Guest]

FWIW, I used OL2k7 on Vista quite a bit and never had any issues with

freezes.

f.h.

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That's the strange thing. I have Office 2007 on 17 other Vista PC's with no
problem. The differences on this are: I had to replace the original HD (Dell
replacement with all software preinstalled), this one had Blackberry - and
this is one of only three that I've run a PST backup on so far as they are
almost all brand new.

It appears to keep trying to create the PST file and will not stop this
every time Outlook opens. I can't see any process in the background that
would cause this.

 

[F.H. Muffman]

------------------------------------------------------------------------------------
That's the strange thing. I have Office 2007 on 17 other Vista PC's
with no problem. The differences on this are: I had to replace the
original HD (Dell replacement with all software preinstalled), this
one had Blackberry - and this is one of only three that I've run a
PST backup on so far as they are almost all brand new.

It appears to keep trying to create the PST file and will not stop
this every time Outlook opens. I can't see any process in the
background that would cause this.

What is in the profile? Have you tried creating a new one? What type of
mail servers are you trying to use?