Outlook 2007 keeps crashing

[Ray K]

I just upgraded to Office 2007 Pro from Office 2003 and I am getting the
following error: “Microsoft Office Outlook has encountered a problem and
needs to closeâ€. This occurs about every other time I try to open any email,
and has also occurred while trying to send an email. I am the IT person in
our office and just purchased 36 licenses. I was getting ready to deploy, so
I installed it on my workstation to try it out. We are using Exchange 2003.
Error signature:
AppName: outlook.exe AppVer: 12.0.6316.5000 AppStame: 4833a470
ModName: wwlib.dll ModVer: 12.0.6311.5000 ModStamp:47fe9eee
fDebug: 0 Offset: 00073aea
I downloaded the latest service pack and updates, tried uninstalling and
reinstalling but I’m still getting the error. I would appreciate any
suggestions or help with this very annoying problem. At this point I’m
afraid to put it on anyone else’s computer.

 

[Roady [MVP]]

See http://www.howto-outlook.com/faq/outlookdoesntstart.htm

 

[Ray K]

Thank you Roady! It was the Add-Ins. Now I will figure out which one. You
are a life saver. It wasn't obvious as to how to disable them until I looked
at the Help function. I've been fighting this problem for three days without
any luck until I got your reply to my post. Thanks again.

 

[Roady [MVP]]

You're welcome!

Thank you Roady! It was the Add-Ins. Now I will figure out which one.
You
are a life saver. It wasn't obvious as to how to disable them until I
looked
at the Help function. I've been fighting this problem for three days
without
any luck until I got your reply to my post. Thanks again.

 

[eph61820]

everyone always blames it on the plug-ins... however, in my particular
case... even when I disabled them, the crashing continues... so.... next
suggestion please (and yes, i have cleaned up the pst - not to large.... ran
repair... did not find anything...) so I am out of ideas.... thanks...

 

[Roady [MVP]]

Can you post any configuration information to work with?
Tried the other suggestions posted there?
What's logged to the Event Viewer?

 

[eph61820]

okay, I will enable logging (cannot remember where it is put however) and I
can include that.... thanks... forgot about that...

 

[Roady [MVP]]

No need to turn on logging to analyze crashes; look in your Event Viewer for
your computer. Logging is only to analyze what's going on during
send/receive.

 

[Skedoo]

Outlook 2007 has been crashing for about 4mths now. I have not been able to
get to the bottom of it (and is extremely annoying). Crash appears to be on a
random basis and it started on the very day I installed Vista SP2
(coincidence!?).
I have disabled all add-ins and have run it in safe mode but still crashes.
Sometimes it goes for days with no problem. Crashes whether i am working in
outlook or not.
Have reduced & checked pst file.
From windows log & applications;

"Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time stamp
0x49e7f47e, faulting module ntdll.dll, version 6.0.6002.18005, time stamp
0x49e03821, exception code 0xc0000374, fault offset 0x000afaf8, process id
0x448, application start time 0x01ca25ce8c943d7d"

Is this a case of reinstalling outlook?. Trouble is, don't know how to do do
without removing/reintsalling the whole office suite.

Any help would be appreciated.

 

[Shari P.]

okay, so here's the bigger question - how to find out what add in is causing
the crash? my husband is an IT guy, and he can't figure it out. We thought
it was ACT (Sage Software), but we've disconnected the two and it's STILL
crashing.

any help appreciated.

 

[Peter Foldes]

Shari

Simple calculation. Remove all add ins and add them back one by one until you find
the culprit. Your Husband is an IT guy ?

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

 

[Nix,]

I get exactly the same

I reference to See http://www.howto-outlook.com/faq/outlookdoesntstart.htm

1. Done it, no effect.
2. Dont it no effect
3. Outlook wont even run in safe mode.
4. Err.. Outlook wont run in safe mode.
5. Control panel mail configuration crashes when I try to do this.
Instead I get
Windows host process (Rundll32) has stopped working

I have reinstalled office antivirus out look connector all to no effect.-


ANymore suggestions?

 

[Brian Tillman [MVP - Outlook]]

5. Control panel mail configuration crashes when I try to do this.
Instead I get
Windows host process (Rundll32) has stopped working

Sounds to me like you have something wrong that goes beyond Outlook.