Outlook 2007 freezes while Configuring Outlook Accounts

[Mark]

When I tried to run Outlook 2007 for the first time it froze with
"Configuring Outlook Accounts" and "Creating Outlook Data File" messages.
Since nothing was happening I closed it out through Task Manager. When I
tried it the second time it advised that Outlook 2007 did not close
correctly and offered Safe Mode. I did work in Safe Mode. I restarted the
computer and when I start Outlook 2007 it freezes with the same error
messages but it works in the Safe Mode after I close it through Task
Manager. I have Vista Home Premium and Office Profesional 2007. I use
Windows Mail but wanted to experiment with Outlook and have a problem now.
Mark

 

[BillR [MVP]]

Try with anew profile created via the Mail icon in Control Panel.

 

[Mark]

I deleted profile that was there and created a new one. Test mail was OK.
When I started Outlook 2007 it offered me safe mode. I clicked NO and it
loaded OK. However, after I rebooted and started Outlook 2007, it froze at
the welcoming screen. No error message this time.
Mark

 

[Guest]

Hello Bill,
IF it works in the safe mode then this is because of corruption of the dat
file .
search for outcmd.dat , frmcache.dat , extend.dat , views .dat , when you
search it make sure u search after checking the box search in non indexed and
hidden files and the location should be c drive, sometimes you may not find
vies.dat it ok go ahead with the other three files

Thanks,
Yam

 

[BillR [MVP]]

Go back into Safe Mode and disable all Outlook add-ins. Safe mode will
disable those so it might be the reason you can run in Safe Mode. If you can
then start Outlook normally add each add-in back one at a time to see if any
caused the problem.
If that fails you might need to repair the installation or uninstall and
reinstall.

 

[BillR [MVP]]

Not necessarily. I suggest you respond to the poster instead of to an MVP
trying to assist.

 

[Mark]

Why do I experience this problem? I have a new computer with Vista and
Microsoft Office 2007. Here is what I have under Add-ins. Which one(s)
should I disable? Will I create more problems for Office 2007 if I do it?

"Active applications Add-ins:
Microsoft Exchange Unified Messaging, Microsoft Office SharePoint Server
Colleague import add-on, Microsoft Outlook Mobile service, Windows search
email indexer,
Inactive applications add-ins:
Calendar Gadget for Windows SideShow, Microsoft access outlook Add-in for
Data Collection and Publishing, Microsoft VBA for Outlook Add-in
Disabled Applications Add-in:
No disabled applications Add-ins"

Mark

 

[Mark]

There is no separate option for Outlook 2007 in Uninstall or Change
Programs. The closest listing will be Office 2007 Professional. When I
select Office 2007 in Uninstall or Change Program the "Repair" option
disappears. Do you mean to uninstall the whole Office 2007 to try to get
Outlook 2007 to work?
Mark

 

[Mark]

I solved the problem. Thanks for help.

Mark