Outlook 2007 Crashing when viewing HTML emails with links to image

[ML]

Having a problem with Outlook 2007 crashing when users try to view emails
containing HTML formatting and links to images. If the email contains the
actual image file in the email outlook does not crash.

Running Win2k3 Server Standard SP2 (plus all critical updates) - using
Citrix Presentation Server 4 and Terminal Services

Office 2007 Professional Plus w SP1 and all other updates

This issue so far only happens on this machine.

- I have tried repairing the Office install, with no success in resolving
the issue.

- In my research, I have also noticed some people copying over the original
mso.dll file and overwriting the one that is installed by O2k7 SP1 - this did
not resolve the issue for me.

- I have tried running Outlook in safe mode to test if a third-party plugin
was causing the problem - in safe mode the issue still occurred.

My next step is going to be to remove and reinstall Outlook from the CD and
skip the install of SP1 to see if the problem returns.

Anyone else having this or a related issue? I cannot seem to find any
information on this on the Microsoft Support Site, so if anyone has any
suggestions or has a solution I would be very thankful.

 

[ML]

Just an update to this issue - I tried a number of fixes that others had some
success with. As it turns out, running the Office diagnostics found an issue
with the Office install that it fixed. I then proceeded to recreate the
outlook profile and the issue seems to have been resolved.

There is not much info on these types of issues out there yet, so hopefully
this info will be helpful to someone having the same issue.