Outlook 2007 crashes - olmapi32.dll

[Chuck]

I get random crashes 2-3 times a day with Outlook 2007 SP2 on Vista
SP2. As soon as I highlight a random email in the Inbox Outlook
freezes, crashes and then after restarting/recovering closes the
Reading Pane.The type of email does not seem to matter. I do not have
Norton AV or products installed. Issue started with Office SP1 and
still exists with SP2. I've run 4-5 detect and repairs, I've done
complete re-installs all with no luck.Any ideas appreciated!

//////
Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time stamp
0x49e7f47e, faulting module olmapi32.dll, version 12.0.6504.5000, time
stamp 0x49e7f423, exception code 0xc0000005, fault offset 0x0005bd84,
process id 0x1658, application start time 0x01c9f9c28200efd4.
//////

 

[Roady [MVP]]

Does it work correctly in Outlook Safe Mode?
Start->Run; outlook.exe /safe

In additions, scan your pst-file(s) for errors with scanpst.exe.
See http://www.msoutlook.info/question/77

 

[Chuck]

Thanks Roady, I ran scanpst and it found 13 errors, also ran scanost
and it found permissions errors like so, could be for Sharepoint/
public folders? kinda scary it links to Office 2000!
9:22:13 Error synchronizing view/form
9:22:13 [80070005-508-80070005-324]
9:22:13 You do not have sufficient permission to perform this
operation on this object. See the folder contact or your system
administrator.
9:22:13 Microsoft Exchange Information Store
9:22:13 For more information on this failure, click the URL below:
9:22:13 http://www.microsoft.com/support/prodredirect/outlook2000_us.asp?err=80070005-508-80070005-324

I'll see if this helps, if not I'll give safe mode a go. I have
already disabled the Adobe PDF add-on.

 

[Chuck]

as a follow up - PST repair did not help. Will try /safe

 

[Chuck]

as a follow up - PST repair did not help. Will try /safe

Still crashed in Safe mode.

Any further ideas?

 

[Roady [MVP]]

What exactly is being logged in the Event Viewer?

 

[Chuck]

What exactly is being logged in the Event Viewer?

Log Name: Application
Source: Application Error
Date: 7/8/2009 7:23:41 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A

Faulting application OUTLOOK.EXE, version 12.0.6504.5000, time stamp
0x49e7f47e, faulting module olmapi32.dll, version 12.0.6504.5000, time
stamp 0x49e7f423, exception code 0xc0000005, fault offset 0x0005bd84,
process id 0x458, application start time 0x01c9ff20ca259920.

 

[Chuck]

Anyone?

Seems kinda common with Outlook 2007... Can I roll back to Outlook
2003? Server is running Exchange 2007. I didn't have crashing with
Outlook 2003 sp3 + XP sp2 or with our previous Domino mail system
running Lotus Notes 7.5/8.0 client.

 

[Brian Tillman [MVP - Outlook]]

Seems kinda common with Outlook 2007... Can I roll back to Outlook
2003? Server is running Exchange 2007. I didn't have crashing with
Outlook 2003 sp3 + XP sp2 or with our previous Domino mail system
running Lotus Notes 7.5/8.0 client.

You could try renaming OLMAPI32.DLL to, say .OLD, then use Add/Remove programs
to perform a repair install on Office. You can also uninstall Outlook 2007
and reinstall Outlook 2003, if you wish. You won't be able to use Word as
your mail editor and integrated features like mail merge won't work, but most
everything else should.

 

[mickrosty]

Olmapi32.dll is important file which helps to access PST file Outlook 2003,but due to some reasons when Olmapi32.dll file get corrupt or misplaced, Olmapi32.dll error occurs in outlook and PST file get inaccessible but fortunately Olmapi32.dll file error can be fix easily with using PST Repair Tool..