Outlook 2007 Crashing When Opening Select Emails on Windows VistaUltimate 64 Bit

[Dennis Gaudenzi]

Hi everyone. I have a very odd issue that just started today. It
could be a coincidence, but this all started after I installed Java on
my computer. I did a restore back to before the install, but I still
have this error.

I am running Office 2007 Windows Vista Ultimate 64 bit version. 8gb
of ram. Everything is brand new top of the line within a month.

When I open certain emails (either in Reading Pane or double click to
open if reading pane is off), Outlook 2007 will crash and try to
repair itself and start back up again. I can open all other emails
fine. There is nothing bad about the emails that it crashes on - they
are normal valid emails. I did happen to inspect the emails it
crashes when opening and they all seem to have a dark background color
- again, could be a coincidence since that sounds odd to me.

I opened Outlook in safe mode and it disabled Reading Pane and
ShowSenderPhoto OutlookAddin.Connect. Not even sure what the second
this is. Tried to open the bad emails again, it crashes even in safe
mode.

It almost sounds to me that this could be related to something else
outside of Outlook. Below is the crash report from the Event Viewer.
It is the same exact report each time.

Just to be safe, I stopped indexing for Outlook since there were some
other errors in the Event Viewer, not sure if related in any way.

I ran the SCANPST tool, came up with some errors and I repaired, but
it did not stop my issue. I ran the Office Diagnostic tool, again did
not find anything.

Any help would be much appreciated! I use Outlook all day and night
so this is a crippler for me right now.

Thanks in advance....

Dennis
------------------


Product
Microsoft Office Outlook

Problem
Stopped working

Date
5/1/2009 4:51 PM

Status
Report Sent

Problem signature
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6423.1000
Application Timestamp: 49b08185
Fault Module Name: urlmon.dll
Fault Module Version: 8.0.6001.18702
Fault Module Timestamp: 49b3ad4e
Exception Code: c0000005
Exception Offset: 0003e819
OS Version: 6.0.6001.2.1.0.256.1
Locale ID: 1033

Extra information about the problem
LCID: 1033
Brand: Office12Crash
skulcid: 1033
Bucket ID: 1252256335

 

[DL]

Run Office diagnostics
Also locate and run scanpst.exe on your data file (with outlook closed)

 

[Dennis Gaudenzi]

I did actually run both Diagnostics and scanpst.exe. Diagnostics
found nothing and the scanpst.exe found some errors which I fixed, but
it did not fix the issue. It is not happening with ALL emails, just a
select few, of which there is nothing out of the ordinary besides
having a black background. There could be something else in the HTML,
but they are surely not malicious emails.

Thanks,

Dennis

 

[DaneDaneDane]

Hello,

I have an employee experiencing the same problem but they are on XP Pro.
They were originally on Office 2003 Personal, then upgraded to Outlook 2007
only. Their PST file was huge and made Outlook choke. There were 2 hotfixs
released KB373379 and KB373476. This fixed everything.

Meanwhile, the employee decides they want to go all the way with Office
2007, so they install it. Everything worked fine.

Service Pack 2 came out for Office 2007, now Outlook as described above.

Reinstall Office 2007? Reinstall the Service Pack? I will keep searching..

Thanks.

 

[DaneDaneDane]

Following up, I made a seperate post for this but can't seem to locate it.
Anyhoo, someone suggested running Outlook in Safemode as a test to see if
this fixed the problem... It sure did! Employee loves running in Safe Mode
and will not let me reinstall anything.

 

[Brian Tillman [MVP - Outlook]]

Following up, I made a seperate post for this but can't seem to locate it.
Anyhoo, someone suggested running Outlook in Safemode as a test to see if
this fixed the problem... It sure did! Employee loves running in Safe Mode
and will not let me reinstall anything.

Running in safe mode all the time is not a solution. You should find out what
the problem is so people can run Outlook normally.

 

[DaneDaneDane]

Hi, I found the original post. Moving back to that one.

Thank you.