APPCRASH Outlook Express

[cquinn]

I can't log into my email account. I also can't log into safe mode. This is
the error code I get.
Problem Event Name:APPCRASH
Application Name:Outlook.exe
Application Version:12.0.6504.5000
Application Timestamp:49e7f47e
Fault Module Name:mspst32.dll
Fault Module Version:12.0.6504.5000
Fault Module Timestamp:49e7f409
Exception Code:c0000005
Exception Offset:00096876
OS Version:6.0.6002.2.2.0.256.6
Locale ID:1033
LCID:1033
Brand Office:12 Crash
SKULCID:1033
I can't go to the help button in Outlook Express.
I'm not sure at this point how to repair my email account.

 

[Peter Foldes]

According to that error you posted you are using Outlook 2007 and not Outlook
Express. Can you please confirm

 

[Roady [MVP]]

As Peter said; it looks like you're Microsoft Office Outlook and not Outlook
Express.

The Event Log entry suggests that you have a problem with your pst-file.
Check it for errors with scanpst.exe.
For details see http://www.msoutlook.info/question/77

 

[cquinn]

As Peter said; it looks like you're Microsoft Office Outlook and not Outlook
Express.

The Event Log entry suggests that you have a problem with your pst-file.
Check it for errors with scanpst.exe.
For details see http://www.msoutlook.info/question/77

Thank you guys very much..the problem is solved!

 

[Roady [MVP]]

You're welcome!

Thank you guys very much..the problem is solved!