Outlook 2007 Crashes When Exporting > ~250 contacts

[Peter Cohan]

Outlook 2007 (Vista) consistently crashes when trying to export contacts to
Excel:

File > Export > Outlook > Export to a File > Excel

When the list of contacts is larger than ~250.

Has this been reported and/or are their any fixes or workarounds?

 

[Diane Poremsky]

you can create a view with the fields you need, copy the contacts and paste
into excel.

 

[Peter Cohan]

Thanks - I'll give this a try....

you can create a view with the fields you need, copy the contacts and paste
into excel.

 

[Karl Timmermans]

#1 - What exactly is the (complete) error message when it crashes?
#2 - Does this occur if you try to export to another format (such as CSV)
#3 - When you say "when the list of contacts > 250" - does that mean when
exporting completely different list(s) of contacts?

Karl
___________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com

 

[Peter Cohan]

Dear Karl,

Thanks for your reponse - here are the answers:

1: There is no error message. The progress bar for exporting simply stops
progressing and stays put (it will stay that way indefinitely); I need to
restart the Outlook using the Task Manager.

2: Yes.

3: No, it behaves the same way with any list of contacts. It is very
consistent with respect to crashing when it reaching some maximum (makes me
wonder if there is a memory setting problem or similar...).

Best Regards,
Peter

 

[Karl Timmermans]

Some initial suggestions to at least get some basics out of the way (you can
try the items below in whatever sequence you prefer):

#1 - If running Outlook addins - stop them to see if the if the issue
resolves itself
#2 - Run Office Diagnostics to correct any potential issues with your Office
install
#3 - Run a ScanPst against the PST file where the contact folders reside to
eliminate any possible issues with the PST file itself (assuming of course
that these are PST based contact folders - if not, then begs the question,
if this is only occurring with folders in your Exchange Mailbox, does it
also occur with folders in a PST file?)
#4 - If all of the above still doesn't solve the issue, stop any
non-essential background programs from running and try again.

*** All of the above may not resolve the issue but at least will exclude
them as potential causes.

There is no memory setting related to importing or exporting Outlook data
(leastwise none that I'm aware of) and by the very nature of what we're
involved in, can assure you that exporting folders containing thousands of
contacts is not a problem via Outlook or 3rd party program (under normal
circumstances). Certainly have never encountered something as consistent as
you are experiencing especially with such a small number of contacts.

As an aside, have you checked to see if there is any particular process that
suddenly takes up excessive processing cycles all of a sudden? (i.e. have
seen Zone Alarm to do that when it's scanning process starts up using 95%+
cpu, never seems to end, and seriously slows things down).

Karl

___________________________________________________
Karl Timmermans - The Claxton Group
ContactGenie - Importer 1.3 / DataPorter 2.0 / Exporter
"Power contact importers/exporters for MS Outlook '2000/2007"
http://www.contactgenie.com