Outlook 2007 Contact list does not match 'To' list when sending em

[Shawna]

When I click on 'To' when sending and email and choosing an address the
contacts shown don't match the contacts in the contact list. The contacts
showing when I click on 'To' are not updating from the contact list. How can
I fix this? I am using a Microsoft Exchange account but don't know a whole
lot about how it works. Thanks.

 

[Sue Mosher [MVP-Outlook]]

We could use a bit more information, such as some details on what you are
actually seeing in the Select Names dialog. Look in the Address Book
drop-down list and tell us what choices you see there.

 

[Shawna]

When I click on new email and then click on 'To' to select recipients, the
list is different from the list when I use the contact icon. The lists of
contacts are not the same. When in a new email the list is not updated
compared to the list in contacts.

 

[Sue Mosher [MVP-Outlook]]

I wasn't asking about the individual contacts, but about the choices in the
drop-down list. We can't help you without that kind of information.
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[Shawna]

The address book drop down list has Outlook Address Book which includes
Contacts, Contacts; Global Address List; All Address Lists which includes
many subfolders which I don't use; and Public Folders. Only one of the
Contacts folders has anything in it. The other is blank. If I click on
Outlook Address Book it says 'No entries in this Address Book'.
Is this what you mean?

 

[Shawna]

When I click on the Contacts icon, under My Contacts there are two folders.
One is Contacts which is current and the other is Contacts in Personal
Folders which is not updated. It appears that the folder that shows up when
I click on 'To" in a new email is the Contacts in Personal Folders. This is
the list that is not updating. How do I get the Contacts folder to show up
when I click on 'To'? I believe this has something to do with using Exchange.

 

[Sue Mosher [MVP-Outlook]]

To add or remove a contacts folder from the Address Book display, bring up
the Properties dialog for the folder, and go to the Outlook Address Book tab.
To add the folder, check the box on that tab. To remove it from the Address
Book display, uncheck the box on that tab. You will not be able to uncheck
the box for the Contacts folder in your default information store, which
normally should be the Exchange mailbox in an Exchange environment.

To control which address list is shown by default when you click To, choose
Tools | Address Book, then Tools | Options. The "Show this address list
first" drop-down is at the top of the dialog.
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[Shawna]

I have done this but it didn't change anything. In the address book display
there are two contact options. One has nothing in it and the other has an
old list that is not updated when compared to the contacts that show up when
clicking on the contacts button.

 

[Sue Mosher [MVP-Outlook]]

That suggests that the Outlook Address Book service in your mail profile may
be corrupt. The fix for that is to use Tools | Accounts to remove it, then
restart Outlook and add it back.
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[Shawna]

How exactly do I do that?

Thanks a lot for your help.

 

[Sue Mosher [MVP-Outlook]]

Oh dear, you're using Outlook 2007, aren't you? I forgot about that. In that
version, the Outlook Address Book can't be removed, as you'll see for
yourself if you go into Tools | Account Settings | Address Books. You can,
however, click the Change button there and try to use that to remove the
contacts folder you don't want to appear in the Address Book.
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[Shawna]

I have done that but it hasn't helped. There seems to be two contact lists.
An updated one in 'Mailbox' folder and an old one in 'Personal Folders'
folder. When I click on To in a new email window the old Contact list comes
up. Is there a way to copy the contact data file from Mailbox to Personal
Folders?

 

[Sue Mosher [MVP-Outlook]]

You can move items between folders by dragging them or copy them by holding
down the Ctrl key while you drag.

BUT ... when you were in the Tools | Options dialog for the address book,
did you not see the option to set which address list displays by default? Or
are you saying that you changed that and it made no difference, even after
restarting Outlook?
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[Shawna]

In Options the Contacts list is set as the default and the Properties say it
is the Mailbox contact list but the 'To' still pulls up the old list. I have
deleted them and added them back but nothing changes and have rebooted after
I made the changes but it hasn't helped.

When in the Contacts window under 'My Contacts' there are two folders. One
is 'Contacts' which is the current updated folder and the other is 'Contacts
in Personal Folders' which is the old one and the one that the 'To' box pulls
in. I am not able to delete either one as the delete option is grayed out.
I have copied these folders and set them as the default in options but
nothing changed.

 

[Sue Mosher [MVP-Outlook]]

Who said anything about copying folders? That's not going to solve your
problem.

Which is your default store, the Personal Folders file or your Exchange
mailbox?

You should have seen two folders named Contacts in the Options for the
address book, if you both have the Outlook Address Book check box on the
folder's Properties dialog checked.
--
Sue Mosher, Outlook MVP
Author of Microsoft Outlook 2007 Programming:
Jumpstart for Power Users and Administrators
http://www.outlookcode.com/article.aspx?id=54

 

[Shawna]

The Exchange Mailbox should be the default. In the address book options only
one contact list shows. The checkbox is checked.