Outlook 2007 - Can Not Change Default Contact List

[srainess]

Hello...

Migrated users from office 2003 to office 2007. Many users have a local pst
file
that they just use for Contacts (ie: Contacts.pst). They move this file
back and forth
from various machines. In older versions of Outlook users could make this
the default
file for contacts by removing the address book property from all other
folders that had
a contact area (ie: Show this folder as an e-mail address book). I believe
you could even
remove this flag from the pst file that was the default delivery data file.
In any case, there
now seem to be no way now to make the contacts.pst file the primary address
book.
This causes an issue with activesync, and other applications looking for
personal contacts.
Now, whenever a users clicks on the contacts button, the primary .pst file
comes up with the
empty contact list. This also happens with exchange users as well.

Am I missing something, or is this the way things are suppose to work now ?

Thanks,

- sJr

 

[Russ Valentine [MVP-Outlook]]

Post is quite unclear. Are these users running against Exchange Server or
not? Trying to set a PST file as the default when running against Exchange
Server is not a supported scenario and would be expected to cause problems.
Explain how you accomplished this "migration."

 

[sJr]

Envirnonment was updated.

SBS Server on the backend servicing Exchange. Some users are using
Outlook for Pop access to external Email accounts. In either case, clients
in older versions of Outlook use to be able to make their local (.pst) contact
list the primary list so outlook would always look at it first.

Currently the pop issue is more an issue, because you can acutally de-select
the primary .pst file and delete the 'address book' entry from that file in
options.
Once that is done, the contacts.pst file now becomes the primary/default.
The problem arises when you exit outlook and come back in, the address book
that was deleted is restored again, and is primary.

In the Exchange scenario (as well as others), it looks that you can
drag/drop the order of the contacts list within the contacts pane, but it
doesn't look like it serves any functionality purpose (as far as order
processing goes).

Post is quite unclear. Are these users running against Exchange Server or
not? Trying to set a PST file as the default when running against Exchange
Server is not a supported scenario and would be expected to cause problems.
Explain how you accomplished this "migration."
--
Russ Valentine
[MVP-Outlook]

Hello...

Migrated users from office 2003 to office 2007. Many users have a local
pst
file
that they just use for Contacts (ie: Contacts.pst). They move this file
back and forth
from various machines. In older versions of Outlook users could make this
the default
file for contacts by removing the address book property from all other
folders that had
a contact area (ie: Show this folder as an e-mail address book). I
believe
you could even
remove this flag from the pst file that was the default delivery data
file.
In any case, there
now seem to be no way now to make the contacts.pst file the primary
address
book.
This causes an issue with activesync, and other applications looking for
personal contacts.
Now, whenever a users clicks on the contacts button, the primary .pst file
comes up with the
empty contact list. This also happens with exchange users as well.

Am I missing something, or is this the way things are suppose to work now
?

Thanks,

- sJr

 

[Russ Valentine [MVP-Outlook]]

Not much clearer. Do these profiles have both an Exchange Account and a
POP/SMTP account? Clarify what happens when you restart Outlook that you
think shouldn't.
--
Russ Valentine
[MVP-Outlook]

Envirnonment was updated.

SBS Server on the backend servicing Exchange. Some users are using
Outlook for Pop access to external Email accounts. In either case,
clients
in older versions of Outlook use to be able to make their local (.pst)
contact
list the primary list so outlook would always look at it first.

Currently the pop issue is more an issue, because you can acutally
de-select
the primary .pst file and delete the 'address book' entry from that file
in
options.
Once that is done, the contacts.pst file now becomes the primary/default.
The problem arises when you exit outlook and come back in, the address
book
that was deleted is restored again, and is primary.

In the Exchange scenario (as well as others), it looks that you can
drag/drop the order of the contacts list within the contacts pane, but it
doesn't look like it serves any functionality purpose (as far as order
processing goes).

Post is quite unclear. Are these users running against Exchange Server or
not? Trying to set a PST file as the default when running against
Exchange
Server is not a supported scenario and would be expected to cause
problems.
Explain how you accomplished this "migration."
--
Russ Valentine
[MVP-Outlook]

Hello...

Migrated users from office 2003 to office 2007. Many users have a
local
pst
file
that they just use for Contacts (ie: Contacts.pst). They move this
file
back and forth
from various machines. In older versions of Outlook users could make
this
the default
file for contacts by removing the address book property from all other
folders that had
a contact area (ie: Show this folder as an e-mail address book). I
believe
you could even
remove this flag from the pst file that was the default delivery data
file.
In any case, there
now seem to be no way now to make the contacts.pst file the primary
address
book.
This causes an issue with activesync, and other applications looking
for
personal contacts.
Now, whenever a users clicks on the contacts button, the primary .pst
file
comes up with the
empty contact list. This also happens with exchange users as well.

Am I missing something, or is this the way things are suppose to work
now
?

Thanks,

- sJr

 

[sJr]

ok...

Lets take exchange out of the picture for the moment.

Have 2 .pst files. One called gmail.pst, and one called contacts.pst.
Gmail.pst holds the calendar, and is the default delivery data file.
Contacts.pst just holds contacts.

There are now 2 contacts folders, one in each .pst I set the contacts.pst
contact folder to be an outlook address book. I go into the data folder
area in options, and remove the gmail contact folder as an address book. I
can not uncheck the 'show this folder as an e-mail address book' for the
Gmail.pst
file. If I close and open outlook again, the gmail contact folder shows up
as an
address book again under the data folder area again.

Not much clearer. Do these profiles have both an Exchange Account and a
POP/SMTP account? Clarify what happens when you restart Outlook that you
think shouldn't.
--
Russ Valentine
[MVP-Outlook]

Envirnonment was updated.

SBS Server on the backend servicing Exchange. Some users are using
Outlook for Pop access to external Email accounts. In either case,
clients
in older versions of Outlook use to be able to make their local (.pst)
contact
list the primary list so outlook would always look at it first.

Currently the pop issue is more an issue, because you can acutally
de-select
the primary .pst file and delete the 'address book' entry from that file
in
options.
Once that is done, the contacts.pst file now becomes the primary/default.
The problem arises when you exit outlook and come back in, the address
book
that was deleted is restored again, and is primary.

In the Exchange scenario (as well as others), it looks that you can
drag/drop the order of the contacts list within the contacts pane, but it
doesn't look like it serves any functionality purpose (as far as order
processing goes).

Post is quite unclear. Are these users running against Exchange Server or
not? Trying to set a PST file as the default when running against
Exchange
Server is not a supported scenario and would be expected to cause
problems.
Explain how you accomplished this "migration."
--
Russ Valentine
[MVP-Outlook]
Hello...

Migrated users from office 2003 to office 2007. Many users have a
local
pst
file
that they just use for Contacts (ie: Contacts.pst). They move this
file
back and forth
from various machines. In older versions of Outlook users could make
this
the default
file for contacts by removing the address book property from all other
folders that had
a contact area (ie: Show this folder as an e-mail address book). I
believe
you could even
remove this flag from the pst file that was the default delivery data
file.
In any case, there
now seem to be no way now to make the contacts.pst file the primary
address
book.
This causes an issue with activesync, and other applications looking
for
personal contacts.
Now, whenever a users clicks on the contacts button, the primary .pst
file
comes up with the
empty contact list. This also happens with exchange users as well.

Am I missing something, or is this the way things are suppose to work
now
?

Thanks,

- sJr

 

[Russ Valentine [MVP-Outlook]]

We'll take Exchange out of the picture only if the Outlook profile does not
contain an Exchange account. If that is in fact the case, then create a new
Outlook profile from scratch and see if it does what you want.
--
Russ Valentine
[MVP-Outlook]

ok...

Lets take exchange out of the picture for the moment.

Have 2 .pst files. One called gmail.pst, and one called contacts.pst.
Gmail.pst holds the calendar, and is the default delivery data file.
Contacts.pst just holds contacts.

There are now 2 contacts folders, one in each .pst I set the contacts.pst
contact folder to be an outlook address book. I go into the data folder
area in options, and remove the gmail contact folder as an address book.
I
can not uncheck the 'show this folder as an e-mail address book' for the
Gmail.pst
file. If I close and open outlook again, the gmail contact folder shows
up
as an
address book again under the data folder area again.

Not much clearer. Do these profiles have both an Exchange Account and a
POP/SMTP account? Clarify what happens when you restart Outlook that you
think shouldn't.
--
Russ Valentine
[MVP-Outlook]

Envirnonment was updated.

SBS Server on the backend servicing Exchange. Some users are using
Outlook for Pop access to external Email accounts. In either case,
clients
in older versions of Outlook use to be able to make their local (.pst)
contact
list the primary list so outlook would always look at it first.

Currently the pop issue is more an issue, because you can acutally
de-select
the primary .pst file and delete the 'address book' entry from that
file
in
options.
Once that is done, the contacts.pst file now becomes the
primary/default.
The problem arises when you exit outlook and come back in, the address
book
that was deleted is restored again, and is primary.

In the Exchange scenario (as well as others), it looks that you can
drag/drop the order of the contacts list within the contacts pane, but
it
doesn't look like it serves any functionality purpose (as far as order
processing goes).

:

Post is quite unclear. Are these users running against Exchange Server
or
not? Trying to set a PST file as the default when running against
Exchange
Server is not a supported scenario and would be expected to cause
problems.
Explain how you accomplished this "migration."
--
Russ Valentine
[MVP-Outlook]
Hello...

Migrated users from office 2003 to office 2007. Many users have a
local
pst
file
that they just use for Contacts (ie: Contacts.pst). They move this
file
back and forth
from various machines. In older versions of Outlook users could
make
this
the default
file for contacts by removing the address book property from all
other
folders that had
a contact area (ie: Show this folder as an e-mail address book). I
believe
you could even
remove this flag from the pst file that was the default delivery
data
file.
In any case, there
now seem to be no way now to make the contacts.pst file the primary
address
book.
This causes an issue with activesync, and other applications looking
for
personal contacts.
Now, whenever a users clicks on the contacts button, the primary
.pst
file
comes up with the
empty contact list. This also happens with exchange users as well.

Am I missing something, or is this the way things are suppose to
work
now
?

Thanks,

- sJr