Outlook 2003 slow to open some messages

[Guest]

Hi

I have a user, using Outlook 2003, accessing an Exchange 2003 server who is
having trouble opening some emails. When Outlook opens the message headers
all appear OK, but when clicking on a message to open, some take upto 6-7
seconds to open. Other messages open straight away, there seem to be no
reason for the difference. All the messages are HTML format, some have
attachment, some don't.

The problem also occurs when accessing archived messages in a pst file.

Both the Exchange server and Outlook have the latest service packs and
updates. The problem is not evident on any other machine in the network, all
using the some configuration.

The problem being, the machine belongs to the Managing Director so the issue
needs to be resolved.

I am thinking it is some setting in Outlook which has been changed but don't
know which one.

Any help would be appreciated.

Thanks in advance.

 

[Guest]

Hey

Is it random new mails that are slow to open?
if a particular mail was slow to open, when you try and open it a second
time either immediatly or a few hours later is it still slow?

 

[Guest]

Hi

Yes, if you try to open the same email again, straight away/later, it is
still slow to open. Also if you open an email that opens straight away, it
will always open straight away. The current mix seems to be about 60-70% of
email are slow to open.

Regards