It's likely you're not really running more than one instance. Outlook can
open any number of times with a single instance. You can check this by
opening Task Manager and seeing of there is more than one OUTLOOK.EXE
process.
The /recycle command switch on the shortcut used to start Outlook may help,
but as far as I know, you can't prevent someone from explicitly opening a
second Outlook window, for example with right-click>Open in New Window on a
folder.
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