Outlook 2003 EAS server-based Archive solution Questions

[Tom]

At work they installed EAS on selected PCs including, I believe, my PC. All
of my older email messages in the Inbox have a symbol that looks likke an
external drive, CD disk and an envelope. When I open these messages the
original attachment isn't there just the attachment titles. What do I need
to do to get to the attachments? On my PC I don't see the EAS Icon in the
System Tray. Does EAS need to be loaded on my PC before I can open EAS
archived attachments?

Thanks,

Tom

 

[Milly Staples [MVP - Outlook]]

What is EAS????

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.

After furious head scratching, Tom asked:

| At work they installed EAS on selected PCs including, I believe, my
| PC. All of my older email messages in the Inbox have a symbol that
| looks likke an external drive, CD disk and an envelope. When I open
| these messages the original attachment isn't there just the
| attachment titles. What do I need to do to get to the attachments?
| On my PC I don't see the EAS Icon in the System Tray. Does EAS need
| to be loaded on my PC before I can open EAS archived attachments?
|
| Thanks,
|
| Tom

 

[Diane Poremsky]

You need the program that removed the attachments installed so it can
retrieve the attachments when you need them - outlook does not know where to
look for them.

 

[MikeHalliday]

Hi,

We use EAS archiving for out mailboxes and have come across this same issue. Our solution is to rebuild the login profile for the user affected.

So far this is the only solution we have that fixes the problem. Re-install of the newest EAS client does not fix the problem.

We have even tried to make changes to the users NTUSER.DAT file that contains the 'HK-local-user' hive but this does not work either.

we have 2000 users on our EAS server so the potential for failure is high. Hopefully we will find a better fix for this issue. If we do, I will post it here.

Thanks

Mike Halliday (MBCS)
Warrington Borough Council