Outlook 2003 e-mail signatures are cleared

[Shipwrecked]

E-mail signatures are disappearing from the signatures folder randomly. One
Outlook session they are there, then they are gone. This has happened 3
times in the last 6 weeks. Any thoughts?

 

[Mike Shen]

Dear Customer,

Thank you for posting.

From your post, I understand Outlook Signature files are lost automatically
3 times in 6 weeks from the Signatures folder (%userprofile%\Application
Data\Microsoft\Signatures). If I'm off base, please feel free to let me
know.

At this time, in order to know the problem more clearly, please let me know:

1. Whether only one user encountered the problem or all users?
2. Please let me know the Windows version and Outlook version
3. Whether it is a Windows Remaining profile or Local Profile

In addition, I suggest we attempt the following method to help
troubleshooting the issue:

Suggestion 1: Please configure the Anti-virus software on the client server
to exclude the signatures folder for scanning.

Suggestion 2: If the issue still persists, I suggest you perform Clean Boot
to disable third-party software and check the result again.
++++++++++++++++
1) Run MSCONFIG.EXE. (MSCONFIG is a built-in tool for Windows XP\2003
systems.)

2) In the Services tab, click "Hide All Microsoft Services" and click
"Disable All".

3) In the Startup tab, click "Disable All". Click OK. (This will
temporarily prevent third-party programs from running automatically during
start-up.)

4) Restart the computer. Please monitor the issue and check whether the
issue still persists.

If the problem does not occur, it indicates that the problem is related to
one application or service we have disabled. You can use the MSCONFIG tool
again to re-enable the disabled item one by one to find out the culprit.

Sincerely,
Mike Shen
Microsoft Online Community Support
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[Milly Staples [MVP - Outlook]]

Is this on a roaming profile?

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Shipwrecked asked:

| E-mail signatures are disappearing from the signatures folder
| randomly. One Outlook session they are there, then they are gone.
| This has happened 3 times in the last 6 weeks. Any thoughts?

 

[Shipwrecked]

Hello Mike!
Thank you for responding. The following answer your questions:
1. Only one user has experienced this problem
2.Windows XP sp2 with Outlook 2003
3. Local profile
4. Trend Micro is the anti-virus progrm and no one else has a problem with
Trend removing the signature file
5. 140 seats with majority using Outlook