Outlook 2003 Crashes on W2k Machine

[Guest]

I have 1 machine in which the user keeps calling me saying outlook is
Crashing. I've repaired OL and even removed it completely and re-installed
but the problem still exists.

This was originally an upgrade from Outlook 2k to 2003, and now when you run
2003 you still have the old 2k icon in the system tray. (Which i thought was
weird).

I've only seen this once before, but in that case outlook crashed almost
immediatley - this will only crash about once or twice a day.

In my previous encounter I ended up just re-formatting the computer and
upgraded it fro 2k to XP to make it seem worth my while.

Any suggestions?

Thanks,
Andy

 

[neo [mvp outlook]]

Try posting the information from the event log(s) or the error text it gives
when it bails. This should help a peer give some advice on what to
try/check.

 

[Guest]

From the Event Log:

Event ID: 1000

Faulting application outlook.exe, version 11.0.6353.0, stamp 408f2937,
faulting module unknown, version 0.0.0.0, stamp 00000000, debug? 0, fault
address 0xff087881.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

The application identified in the log list is Office 11, all of the errors
have this same log entry.

Thanks again for any help,
Andy

 

[neo [mvp outlook]]

did you try creating a new mail profile via the mail applet in the control
panel and delete the old one? (do not delete the old one first. create new
then delete old.)