Outlook 2003 crashes on Send/Receive after brand new installation

[volunteer]

Hello,
I've bought a new, bigger hard drive and had to re-install everything:
Windows XP Pro, Office 2003, etc.
Before installing Office 2003, I installed Kaspersky Anti-Virus and
Nero 7.0.
I configured my Outlook for POP3 and SNTP and was able to send/receive
a test message without any problems. However, as soon as I try to
receive my emails by clicking Send/receive, Outlook 2003 crashes.
I switched off Kaspersky AV but it did not help. Then I completely
uninstalled Office 2003 and cleaned registry file. Then I installed
Office 2003 back and again I have the same problem.
On my old hard drive, I have absolutely the same software installed
(the programs were installed in different order though) and it is
sends/receives without any trouble. What happened with this
installation?

Is anybody had such situation? Do you know why it so? How to fix it?

 

[Brian Tillman]

I've bought a new, bigger hard drive and had to re-install everything:
Windows XP Pro, Office 2003, etc.
Before installing Office 2003, I installed Kaspersky Anti-Virus and
Nero 7.0.
I configured my Outlook for POP3 and SNTP and was able to send/receive
a test message without any problems. However, as soon as I try to
receive my emails by clicking Send/receive, Outlook 2003 crashes.
I switched off Kaspersky AV but it did not help. Then I completely
uninstalled Office 2003 and cleaned registry file. Then I installed
Office 2003 back and again I have the same problem.
On my old hard drive, I have absolutely the same software installed
(the programs were installed in different order though) and it is
sends/receives without any trouble. What happened with this
installation?

Did you create a new mail profile?

 

[volunteer]

Do you mean "profile" under Mail, in Control Panel?
No, I did not create a separate profile bacause I am only the user.

 

[Brian Tillman]

Do you mean "profile" under Mail, in Control Panel?
No, I did not create a separate profile bacause I am only the user.

Problems can occur that can be cured with a new mail profile created, as you
surmise, with the Mail applet in Control Panel. You won't lose any existing
data because the new profile can access it if you add the data to the
profile.

 

[volunteer]

OK, I will try this evening to create a profile.
What is confusing me in your suggestion is that I did use Outlook
without creating the additional profile(s) when it was installed on old
hard drive. Why it does not work now?

I've read through many topics today and it seems to me that on old hard
drive I had Windows Firewall switched off (because I have a router and
the firewall there).
I beliave that with this new installation I keep all Windows' settings
as default and, by that, Firewall is on.
Could it cause the problem with Outlook?

Regards,
Vlad

 

[volunteer]

I found the reason why Outlook was crashing as soon as it starts
Send/receive (actually, receiving).
Kaspersky Anti-Virus has created the additional tab (MailChecker) in
Outlook (Tools->Options). That MailChecker was enabled and working even
though I shut down Kaspersky from system tray. As soon as I disabled
MailChecker, everything became normal.

Thanks to all who responded. I really appreciate your time.

Regards,
Vlad

 

[Brian Tillman]

OK, I will try this evening to create a profile.
What is confusing me in your suggestion is that I did use Outlook
without creating the additional profile(s) when it was installed on
old hard drive. Why it does not work now?

Since I didn't watch the installation process, I can't say. However, you
mail profile is a registry structure and moving to another hard drive does
not retain the old registry.

I've read through many topics today and it seems to me that on old
hard drive I had Windows Firewall switched off (because I have a
router and the firewall there).
I beliave that with this new installation I keep all Windows' settings
as default and, by that, Firewall is on.
Could it cause the problem with Outlook?

Certainly not a crash. Nonetheless, you may want to include Outlook as an
exception to the firewall.