outlook 2003 - 2007 upgrade problem...

[zaphod12]

Greetings,

I'm having an issue and was wondering if anyone can help.

Background:
I had MS Office 2003 Professional installed on my computer. I then
installed MS Office 2007 Enterprise edition. at first, everything worked..
by that, all components: word, excel, outlook, powerpoint, etc.. Then i used
a registry cleaner to try and speed up the system.. didn't work out too well
and basically had to re-install MS Office 2007 enterprise edition. except
for outlook 2007. outlook 2003 is still installed and operates just fine.
BUT...

Issue: now when I try to install outlook 2007 from the DVD, it tells me
that it is unavailable. i can't select any of the other installation
options.. i.e. run from disk, etc.


Any ideas on what the problem might be? If I uninstall Outlook 2003 and
then try to install 2007, will I lose all the files/folders and/or .pst file?

 

[DL]

You have to uninstall OL2003, reboot prior to installing OL2007
You wont lose any data and in normal circumstances OL2007 should reconnect
to the origonal Profile, but as in all PC use a data backup is wise

 

[zaphod12]

DL -

thanks for the suggestion. I'll give it a shot and let you know if it
works.. but perhaps you can answer one more question first....

I am on a Vista machine and have tried to find the .pst file. try as I
might, I can't find the c:\Users\name\AppData\Local\Outlook folder when
looking through the disk with explorer. If I use Outlook's Data Management
selection tool, highlight outlook.pst and then click open folder, it is
there. how does one change permissions in Vista so that the entire content
of a folder is displayed? this is extrememely annoying..

 

[DL]

You have to enable ' view hidden files' in explorer folder options
To backup the data file, simply copy it to another location, with outlook
closed

 

[zaphod12]

The initial suggestion of removing OL 2003 and installing OL2007 worked. the
backup .pst wasn't needed but i had two copies just in case... but now, i
have trouble sending an email. The email account settings were brought in
just fine, and now when I try to send a message, OL2007 goes off to never
never land... all that shows is the spinning circle.. not sure if it is just
trying to sort through the .pst or not. but I've tried rebooting.
send/receive used to work and and now it is stuck with a send/receive. this
just gets better...


but where is "view hidden files" in explorer options? can't seem to find
that rascal... I right click on the folder and all I can see when opening the
properties selection in the dialog box for attributes are two checkboxes...
one says "Read only" (only applies to files in this folder) and "Hidden".
I don't think it is either one of these choices... and the "Sharing",
"Security", or "Customize" tabs don't seem to have that selection. and then
there is an "Advanced" button which brings up selections for archiving and
indexing..

thanks for all your help.

 

[zaphod12]

never mind about the hidden files selection.. I finally found that thing.. ya
think it would be obvious and available via a simple selection on a directory
by directory basis.. nope. Not Microsoft.

but OL2007 is still failing... can't seem to figure that one out yet.

 

[DL]

Initially;
Insert Office cd/dvd and select Office Diagnostics
Retest, if no change, shutdown Outlook and start Outlook using the safe
switch
Start
Run
Outlook.exe /safe
(note space between exe /)
retest, if now ok one of your addins is causing the problem

 

[zaphod12]

it is working again.. all I did was shut the system completely down. let it
sit for 1 minute. then looked through help forums for 3 hrs... in addition
to the above, I believe the machine was rebooted about 4 times. and OL2007
works... no clue regarding what actually got fixed...

 

[DL]

cest la vie

it is working again.. all I did was shut the system completely down. let
it
sit for 1 minute. then looked through help forums for 3 hrs... in
addition
to the above, I believe the machine was rebooted about 4 times. and
OL2007
works... no clue regarding what actually got fixed...