Outlook 2002 Lockup and Kaspersky Anti Virus (KAV)



I am experiencing lockups in Outlook 2002 when Kaspersky Anti Virus
(KAV)is installed. The problem is that Outlook 2002 will not start
more than one time. It will only open once and after that all
subsequent attempts to open Outlook 2002 will fail. I spent hours
trying to find what was causing this. Finally, I discovered that the
KAV MailChecker is fighting with nVidia's nView 3.0 software. The
nView 3.0 software is embedded in all nVidia drivers for all of the
GeForce cards. nView is not enabled by default and most will
never use it.

The conflict between nView and the KAV MailChecker appears to keep
Outlook 2002 from exiting properly. Outlook will look like it has
closed; however, in the task manager a process called OUTLOOK.EXE
remains. The next time the user attempts to open Outlook, Outlook
does not open but another entry called OUTLOOK.EXE is added to the
task manager. If I click Outlook 10 times, 10 OUTLOOK.EXE entries
appear in the task manager. To get Outlook to start again all
instances of OUTLOOK.EXE need to be terminated from the task manager.
Then Outlook will start again, but after it is closed the cycle starts
all over and Outlook will not open any more.

To get this situation to go away I have to either uninstall the KAV
MailChecker module (disabling it is not enough) or I have to disable
nView. The problem only occurs when both the MailChecker is installed
and nView is enabled. I do not know if this is hardware specific for
me or not. I am using a GeForce 4 ti4200 128mb nVidia card with
nVidia driver version 53.03

Here is a link to a nVidia webpage where info on the nView 3.0
software can be found: http://www.nvidia.com/object/winxp_2k_53.03

I am using KAV Pro 4.0.94. I also tried using KAV 5 beta 2 and it did
the exact same thing.

I have reported the problem to Kaspersky and I have also posted to the
nVidia forums.

I would really appreciate it if other users of KAV who have nVidia
GeForce cards and the KAV MailChecker installed could please try
enabling nView 3.0 to see if they get this Outlook error as well.

Diane Poremsky

personally, I would uninstall the mail scanner. it really doesn't offer you
any additional protection, just early warning.

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