Outlook 2002 - Duplicate Contact List

[Guest]

I guess I have messed up here having imported a outlook.pst into a new PC
set-up. I have all my old emails & folders and a complete contact list. When
I send a new email and click on "TO" I get a message stating that the address
list could not be displayed and that the address list may have been moved
etc. When I click OK I get a blank Select Names window with Contacts in the
drop down box. Open this window I see Outlook Address Book, Contacts,
Contacts, Personal Adress Book.

The second Contact contains all my data as is usable.

Can I remove the first so that I don't get the error window being displayed
each time?

Bob..

 

[Russ Valentine [MVP-Outlook]]

Yes. And you might as well remove the Personal Address Book too. Outlook
hasn't used that for years.
Next time, don't import a PST. Just open it and copy what you want or just
reuse it as the default.

 

[Brett Shoelson]

Yes. And you might as well remove the Personal Address Book too. Outlook
hasn't used that for years.
Next time, don't import a PST. Just open it and copy what you want or just
reuse it as the default.
--
Russ Valentine
[MVP-Outlook]

I guess I have messed up here having imported a outlook.pst into a new PC
set-up. I have all my old emails & folders and a complete contact list.
When
I send a new email and click on "TO" I get a message stating that the
address
list could not be displayed and that the address list may have been moved
etc. When I click OK I get a blank Select Names window with Contacts in
the
drop down box. Open this window I see Outlook Address Book, Contacts,
Contacts, Personal Adress Book.

The second Contact contains all my data as is usable.

Can I remove the first so that I don't get the error window being
displayed
each time?

Bob..

Hi, I think I have the same problem, originating from the same misguided
attempt at exporting data from one computer to another. Now I have two
"Contact" lists in my pull-down menu, and it's causing me tremendous
headaches. I have to manually update/correct entries in both lists to keep
my addresses straight, or else I end up with both new and old addresses
co-mingled in these lists. I've deleted one of two PST files, but it didn't
seem to have any effect. Not sure what to do from here...any suggestions?
Thanks,
Brett Shoelson

 

[Russ Valentine [MVP-Outlook]]

First, examine your Folder List view to make sure you have your Contacts
Folders organized exactly as you wish (most users only want one, but you may
want more) and that each contains the Contacts you want.
Then remove and re-add the Outlook Address Book Service to reset it to your
desired configuration. Be sure you restart Outlook in between. --
Russ Valentine
[MVP-Outlook]

Yes. And you might as well remove the Personal Address Book too. Outlook
hasn't used that for years.
Next time, don't import a PST. Just open it and copy what you want or
just reuse it as the default.
--
Russ Valentine
[MVP-Outlook]

I guess I have messed up here having imported a outlook.pst into a new PC
set-up. I have all my old emails & folders and a complete contact list.
When
I send a new email and click on "TO" I get a message stating that the
address
list could not be displayed and that the address list may have been
moved
etc. When I click OK I get a blank Select Names window with Contacts in
the
drop down box. Open this window I see Outlook Address Book, Contacts,
Contacts, Personal Adress Book.

The second Contact contains all my data as is usable.

Can I remove the first so that I don't get the error window being
displayed
each time?

Bob..

Hi, I think I have the same problem, originating from the same misguided
attempt at exporting data from one computer to another. Now I have two
"Contact" lists in my pull-down menu, and it's causing me tremendous
headaches. I have to manually update/correct entries in both lists to keep
my addresses straight, or else I end up with both new and old addresses
co-mingled in these lists. I've deleted one of two PST files, but it
didn't seem to have any effect. Not sure what to do from here...any
suggestions?
Thanks,
Brett Shoelson

 

[Guest]

I have managed to sort out the problem by a bit of dabbling - dangerous I know!

The original query was that basically the address book was defaulting to the
first choice of CONTACT list which didn't contain any entries. The second
CONTACT list contains all my entries.

This is what I did.

In the main Inbox view I chose TOOLS/ADDRESS BOOK/TOOLS/OPTIONS. In the
Addressing window and the box headed "Show this address list first" I
selected the second CONTACT. I restarted OUTLOOK and all is now well. Yes,
I still have two CONTACT lists and there is probably a way of removing the
empty one. With the names being the same, I am not going to try to delete it
I case I choose the wrong one.

Bob Hewitt

Yes. And you might as well remove the Personal Address Book too. Outlook
hasn't used that for years.
Next time, don't import a PST. Just open it and copy what you want or just
reuse it as the default.
--
Russ Valentine
[MVP-Outlook]

I guess I have messed up here having imported a outlook.pst into a new PC
set-up. I have all my old emails & folders and a complete contact list.
When
I send a new email and click on "TO" I get a message stating that the
address
list could not be displayed and that the address list may have been moved
etc. When I click OK I get a blank Select Names window with Contacts in
the
drop down box. Open this window I see Outlook Address Book, Contacts,
Contacts, Personal Adress Book.

The second Contact contains all my data as is usable.

Can I remove the first so that I don't get the error window being
displayed
each time?

Bob..

Hi, I think I have the same problem, originating from the same misguided
attempt at exporting data from one computer to another. Now I have two
"Contact" lists in my pull-down menu, and it's causing me tremendous
headaches. I have to manually update/correct entries in both lists to keep
my addresses straight, or else I end up with both new and old addresses
co-mingled in these lists. I've deleted one of two PST files, but it didn't
seem to have any effect. Not sure what to do from here...any suggestions?
Thanks,
Brett Shoelson

 

[Brett Shoelson]

Thanks, Russ. In my Folder List view, I have two Contacts folders--one under
"Outlook Today," and a second under "Personal Folders." The second one
appears to be more current. In any event,
I'll be happy to delete the first and make the necessary corrections to the
second. While I am not able to directly delete the first file, I was able to
modify the Properties of the folder and, under
the "Outlook Address Book" tab, I de-selected "Show this folder as an e-mail
Address Book." That effectively removes the older list from my email
Contacts, but I'm not sure that this is the correct way to
approach the problem. (How will it affect my synching with my PDA, for
instance?) I don't quite follow your instructions: how do I make sure that
that the Contacts Folders are organized exactly how I want
them if I can't delete one? And how do I remove and re-add the Address Book
Service?
Regards,
Brett

First, examine your Folder List view to make sure you have your Contacts
Folders organized exactly as you wish (most users only want one, but you
may want more) and that each contains the Contacts you want.
Then remove and re-add the Outlook Address Book Service to reset it to
your desired configuration. Be sure you restart Outlook in between. --
Russ Valentine
[MVP-Outlook]

Yes. And you might as well remove the Personal Address Book too. Outlook
hasn't used that for years.
Next time, don't import a PST. Just open it and copy what you want or
just reuse it as the default.
--
Russ Valentine
[MVP-Outlook]
I guess I have messed up here having imported a outlook.pst into a new
PC
set-up. I have all my old emails & folders and a complete contact list.
When
I send a new email and click on "TO" I get a message stating that the
address
list could not be displayed and that the address list may have been
moved
etc. When I click OK I get a blank Select Names window with Contacts
in the
drop down box. Open this window I see Outlook Address Book, Contacts,
Contacts, Personal Adress Book.

The second Contact contains all my data as is usable.

Can I remove the first so that I don't get the error window being
displayed
each time?

Bob..

Hi, I think I have the same problem, originating from the same misguided
attempt at exporting data from one computer to another. Now I have two
"Contact" lists in my pull-down menu, and it's causing me tremendous
headaches. I have to manually update/correct entries in both lists to
keep my addresses straight, or else I end up with both new and old
addresses co-mingled in these lists. I've deleted one of two PST files,
but it didn't seem to have any effect. Not sure what to do from
here...any suggestions?
Thanks,
Brett Shoelson

 

[Russ Valentine [MVP-Outlook]]

First things first.
Why do you have two sets of Outlook Data Files?
Do you need two?
--
Russ Valentine
[MVP-Outlook]

Thanks, Russ. In my Folder List view, I have two Contacts folders--one
under "Outlook Today," and a second under "Personal Folders." The second
one appears to be more current. In any event,
I'll be happy to delete the first and make the necessary corrections to
the second. While I am not able to directly delete the first file, I was
able to modify the Properties of the folder and, under
the "Outlook Address Book" tab, I de-selected "Show this folder as an
e-mail Address Book." That effectively removes the older list from my
email Contacts, but I'm not sure that this is the correct way to
approach the problem. (How will it affect my synching with my PDA, for
instance?) I don't quite follow your instructions: how do I make sure that
that the Contacts Folders are organized exactly how I want
them if I can't delete one? And how do I remove and re-add the Address
Book Service?
Regards,
Brett

First, examine your Folder List view to make sure you have your Contacts
Folders organized exactly as you wish (most users only want one, but you
may want more) and that each contains the Contacts you want.
Then remove and re-add the Outlook Address Book Service to reset it to
your desired configuration. Be sure you restart Outlook in between. --
Russ Valentine
[MVP-Outlook]

Yes. And you might as well remove the Personal Address Book too.
Outlook hasn't used that for years.
Next time, don't import a PST. Just open it and copy what you want or
just reuse it as the default.
--
Russ Valentine
[MVP-Outlook]
I guess I have messed up here having imported a outlook.pst into a new
PC
set-up. I have all my old emails & folders and a complete contact
list. When
I send a new email and click on "TO" I get a message stating that the
address
list could not be displayed and that the address list may have been
moved
etc. When I click OK I get a blank Select Names window with Contacts
in the
drop down box. Open this window I see Outlook Address Book, Contacts,
Contacts, Personal Adress Book.

The second Contact contains all my data as is usable.

Can I remove the first so that I don't get the error window being
displayed
each time?

Bob..



Hi, I think I have the same problem, originating from the same misguided
attempt at exporting data from one computer to another. Now I have two
"Contact" lists in my pull-down menu, and it's causing me tremendous
headaches. I have to manually update/correct entries in both lists to
keep my addresses straight, or else I end up with both new and old
addresses co-mingled in these lists. I've deleted one of two PST files,
but it didn't seem to have any effect. Not sure what to do from
here...any suggestions?
Thanks,
Brett Shoelson

 

[Russ Valentine [MVP-Outlook]]

You might want to figure out why you have two sets of Contact Folders. If
you don't need two, I'd consolidate them all into your default Contacts
Folder and delete the non-default. Sooner or later you'll end up getting
mixed up between the two again.
--
Russ Valentine
[MVP-Outlook]

I have managed to sort out the problem by a bit of dabbling - dangerous I
know!

The original query was that basically the address book was defaulting to
the
first choice of CONTACT list which didn't contain any entries. The second
CONTACT list contains all my entries.

This is what I did.

In the main Inbox view I chose TOOLS/ADDRESS BOOK/TOOLS/OPTIONS. In the
Addressing window and the box headed "Show this address list first" I
selected the second CONTACT. I restarted OUTLOOK and all is now well.
Yes,
I still have two CONTACT lists and there is probably a way of removing the
empty one. With the names being the same, I am not going to try to delete
it
I case I choose the wrong one.

Bob Hewitt

Yes. And you might as well remove the Personal Address Book too.
Outlook
hasn't used that for years.
Next time, don't import a PST. Just open it and copy what you want or
just
reuse it as the default.
--
Russ Valentine
[MVP-Outlook]
I guess I have messed up here having imported a outlook.pst into a new
PC
set-up. I have all my old emails & folders and a complete contact
list.
When
I send a new email and click on "TO" I get a message stating that the
address
list could not be displayed and that the address list may have been
moved
etc. When I click OK I get a blank Select Names window with Contacts
in
the
drop down box. Open this window I see Outlook Address Book, Contacts,
Contacts, Personal Adress Book.

The second Contact contains all my data as is usable.

Can I remove the first so that I don't get the error window being
displayed
each time?

Bob..

Hi, I think I have the same problem, originating from the same misguided
attempt at exporting data from one computer to another. Now I have two
"Contact" lists in my pull-down menu, and it's causing me tremendous
headaches. I have to manually update/correct entries in both lists to
keep
my addresses straight, or else I end up with both new and old addresses
co-mingled in these lists. I've deleted one of two PST files, but it
didn't
seem to have any effect. Not sure what to do from here...any suggestions?
Thanks,
Brett Shoelson

 

[Brett Shoelson]

Okay, I managed to merge the folders. (Probably not efficiently: I copied
all entries from the old folder to the new one, and deleted dupes and
outdated addresses.) All is good now, if I can only get rid of one of these!
So how do I delete the non-default????
Brett

You might want to figure out why you have two sets of Contact Folders. If
you don't need two, I'd consolidate them all into your default Contacts
Folder and delete the non-default. Sooner or later you'll end up getting
mixed up between the two again.
--
Russ Valentine
[MVP-Outlook]

I have managed to sort out the problem by a bit of dabbling - dangerous I
know!

The original query was that basically the address book was defaulting to
the
first choice of CONTACT list which didn't contain any entries. The
second
CONTACT list contains all my entries.

This is what I did.

In the main Inbox view I chose TOOLS/ADDRESS BOOK/TOOLS/OPTIONS. In the
Addressing window and the box headed "Show this address list first" I
selected the second CONTACT. I restarted OUTLOOK and all is now well.
Yes,
I still have two CONTACT lists and there is probably a way of removing
the
empty one. With the names being the same, I am not going to try to
delete it
I case I choose the wrong one.

Bob Hewitt

Yes. And you might as well remove the Personal Address Book too.
Outlook
hasn't used that for years.
Next time, don't import a PST. Just open it and copy what you want or
just
reuse it as the default.
--
Russ Valentine
[MVP-Outlook]
I guess I have messed up here having imported a outlook.pst into a new
PC
set-up. I have all my old emails & folders and a complete contact
list.
When
I send a new email and click on "TO" I get a message stating that the
address
list could not be displayed and that the address list may have been
moved
etc. When I click OK I get a blank Select Names window with Contacts
in
the
drop down box. Open this window I see Outlook Address Book, Contacts,
Contacts, Personal Adress Book.

The second Contact contains all my data as is usable.

Can I remove the first so that I don't get the error window being
displayed
each time?

Bob..



Hi, I think I have the same problem, originating from the same misguided
attempt at exporting data from one computer to another. Now I have two
"Contact" lists in my pull-down menu, and it's causing me tremendous
headaches. I have to manually update/correct entries in both lists to
keep
my addresses straight, or else I end up with both new and old addresses
co-mingled in these lists. I've deleted one of two PST files, but it
didn't
seem to have any effect. Not sure what to do from here...any
suggestions?
Thanks,
Brett Shoelson

 

[Russ Valentine [MVP-Outlook]]

Both of you are talking at once. I'm getting confused.
Are you saying you can't just delete your second set of folders? Why not?
--
Russ Valentine
[MVP-Outlook]

Okay, I managed to merge the folders. (Probably not efficiently: I copied
all entries from the old folder to the new one, and deleted dupes and
outdated addresses.) All is good now, if I can only get rid of one of
these! So how do I delete the non-default????
Brett

You might want to figure out why you have two sets of Contact Folders. If
you don't need two, I'd consolidate them all into your default Contacts
Folder and delete the non-default. Sooner or later you'll end up getting
mixed up between the two again.
--
Russ Valentine
[MVP-Outlook]

I have managed to sort out the problem by a bit of dabbling - dangerous I
know!

The original query was that basically the address book was defaulting to
the
first choice of CONTACT list which didn't contain any entries. The
second
CONTACT list contains all my entries.

This is what I did.

In the main Inbox view I chose TOOLS/ADDRESS BOOK/TOOLS/OPTIONS. In the
Addressing window and the box headed "Show this address list first" I
selected the second CONTACT. I restarted OUTLOOK and all is now well.
Yes,
I still have two CONTACT lists and there is probably a way of removing
the
empty one. With the names being the same, I am not going to try to
delete it
I case I choose the wrong one.

Bob Hewitt


:


Yes. And you might as well remove the Personal Address Book too.
Outlook
hasn't used that for years.
Next time, don't import a PST. Just open it and copy what you want or
just
reuse it as the default.
--
Russ Valentine
[MVP-Outlook]
I guess I have messed up here having imported a outlook.pst into a
new PC
set-up. I have all my old emails & folders and a complete contact
list.
When
I send a new email and click on "TO" I get a message stating that
the
address
list could not be displayed and that the address list may have been
moved
etc. When I click OK I get a blank Select Names window with
Contacts in
the
drop down box. Open this window I see Outlook Address Book,
Contacts,
Contacts, Personal Adress Book.

The second Contact contains all my data as is usable.

Can I remove the first so that I don't get the error window being
displayed
each time?

Bob..



Hi, I think I have the same problem, originating from the same
misguided
attempt at exporting data from one computer to another. Now I have two
"Contact" lists in my pull-down menu, and it's causing me tremendous
headaches. I have to manually update/correct entries in both lists to
keep
my addresses straight, or else I end up with both new and old addresses
co-mingled in these lists. I've deleted one of two PST files, but it
didn't
seem to have any effect. Not sure what to do from here...any
suggestions?
Thanks,
Brett Shoelson

 

[Brett Shoelson]

Brett here. Sorry to invade Bob's thread. I don't see any followup posts of
his in my newsreader, so wasn't aware that my messages were interspersed
confusingly with his.
Yes, I seem to be unable to delete the non-default folder. Delete is grayed
out, when I right click and when I drag down from the menu. And I don't know
where the folder lives on my hard drive to circumvent Outlook's apparent
attempt to protect me.
Brett

Both of you are talking at once. I'm getting confused.
Are you saying you can't just delete your second set of folders? Why not?
--
Russ Valentine
[MVP-Outlook]

Okay, I managed to merge the folders. (Probably not efficiently: I copied
all entries from the old folder to the new one, and deleted dupes and
outdated addresses.) All is good now, if I can only get rid of one of
these! So how do I delete the non-default????
Brett

You might want to figure out why you have two sets of Contact Folders.
If you don't need two, I'd consolidate them all into your default
Contacts Folder and delete the non-default. Sooner or later you'll end
up getting mixed up between the two again.
--
Russ Valentine
[MVP-Outlook]
I have managed to sort out the problem by a bit of dabbling - dangerous
I know!

The original query was that basically the address book was defaulting
to the
first choice of CONTACT list which didn't contain any entries. The
second
CONTACT list contains all my entries.

This is what I did.

In the main Inbox view I chose TOOLS/ADDRESS BOOK/TOOLS/OPTIONS. In the
Addressing window and the box headed "Show this address list first" I
selected the second CONTACT. I restarted OUTLOOK and all is now well.
Yes,
I still have two CONTACT lists and there is probably a way of removing
the
empty one. With the names being the same, I am not going to try to
delete it
I case I choose the wrong one.

Bob Hewitt


:


Yes. And you might as well remove the Personal Address Book too.
Outlook
hasn't used that for years.
Next time, don't import a PST. Just open it and copy what you want
or just
reuse it as the default.
--
Russ Valentine
[MVP-Outlook]
I guess I have messed up here having imported a outlook.pst into a
new PC
set-up. I have all my old emails & folders and a complete contact
list.
When
I send a new email and click on "TO" I get a message stating that
the
address
list could not be displayed and that the address list may have been
moved
etc. When I click OK I get a blank Select Names window with
Contacts in
the
drop down box. Open this window I see Outlook Address Book,
Contacts,
Contacts, Personal Adress Book.

The second Contact contains all my data as is usable.

Can I remove the first so that I don't get the error window being
displayed
each time?

Bob..



Hi, I think I have the same problem, originating from the same
misguided
attempt at exporting data from one computer to another. Now I have two
"Contact" lists in my pull-down menu, and it's causing me tremendous
headaches. I have to manually update/correct entries in both lists to
keep
my addresses straight, or else I end up with both new and old
addresses
co-mingled in these lists. I've deleted one of two PST files, but it
didn't
seem to have any effect. Not sure what to do from here...any
suggestions?
Thanks,
Brett Shoelson

 

[Russ Valentine [MVP-Outlook]]

Ick. Then you have a corrupt profile. You must have tried to import your
entire PST file into this profile. Did you? That confuses Outlook deeply.
The only thing you can do is create a new profile from scratch. Just make
sure you know the exact name and location of the PST file you want to use as
your default.
Outlook 2003 is exceedingly annoying in this regard, because it insists on
creating a new default PST file whenever you create a new profile. If that
happens, use these instructions to change the default file from the new
(empty) one to the one that contains all your data:
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]

Brett here. Sorry to invade Bob's thread. I don't see any followup posts
of his in my newsreader, so wasn't aware that my messages were
interspersed confusingly with his.
Yes, I seem to be unable to delete the non-default folder. Delete is
grayed out, when I right click and when I drag down from the menu. And I
don't know where the folder lives on my hard drive to circumvent Outlook's
apparent attempt to protect me.
Brett

Both of you are talking at once. I'm getting confused.
Are you saying you can't just delete your second set of folders? Why not?
--
Russ Valentine
[MVP-Outlook]

Okay, I managed to merge the folders. (Probably not efficiently: I
copied all entries from the old folder to the new one, and deleted dupes
and outdated addresses.) All is good now, if I can only get rid of one
of these! So how do I delete the non-default????
Brett


You might want to figure out why you have two sets of Contact Folders.
If you don't need two, I'd consolidate them all into your default
Contacts Folder and delete the non-default. Sooner or later you'll end
up getting mixed up between the two again.
--
Russ Valentine
[MVP-Outlook]
I have managed to sort out the problem by a bit of dabbling - dangerous
I know!

The original query was that basically the address book was defaulting
to the
first choice of CONTACT list which didn't contain any entries. The
second
CONTACT list contains all my entries.

This is what I did.

In the main Inbox view I chose TOOLS/ADDRESS BOOK/TOOLS/OPTIONS. In
the
Addressing window and the box headed "Show this address list first" I
selected the second CONTACT. I restarted OUTLOOK and all is now well.
Yes,
I still have two CONTACT lists and there is probably a way of removing
the
empty one. With the names being the same, I am not going to try to
delete it
I case I choose the wrong one.

Bob Hewitt


:


Yes. And you might as well remove the Personal Address Book too.
Outlook
hasn't used that for years.
Next time, don't import a PST. Just open it and copy what you want
or just
reuse it as the default.
--
Russ Valentine
[MVP-Outlook]
I guess I have messed up here having imported a outlook.pst into a
new PC
set-up. I have all my old emails & folders and a complete contact
list.
When
I send a new email and click on "TO" I get a message stating that
the
address
list could not be displayed and that the address list may have
been moved
etc. When I click OK I get a blank Select Names window with
Contacts in
the
drop down box. Open this window I see Outlook Address Book,
Contacts,
Contacts, Personal Adress Book.

The second Contact contains all my data as is usable.

Can I remove the first so that I don't get the error window being
displayed
each time?

Bob..



Hi, I think I have the same problem, originating from the same
misguided
attempt at exporting data from one computer to another. Now I have
two
"Contact" lists in my pull-down menu, and it's causing me tremendous
headaches. I have to manually update/correct entries in both lists to
keep
my addresses straight, or else I end up with both new and old
addresses
co-mingled in these lists. I've deleted one of two PST files, but it
didn't
seem to have any effect. Not sure what to do from here...any
suggestions?
Thanks,
Brett Shoelson

 

[Guest]

Bob here.

It would be nice to delete the empty contacts list but I fear that I might
remove the wrong one so I am happy to leave well alone unless there is a
simple way to indentify it.

Bob..

Both of you are talking at once. I'm getting confused.
Are you saying you can't just delete your second set of folders? Why not?
--
Russ Valentine
[MVP-Outlook]

Okay, I managed to merge the folders. (Probably not efficiently: I copied
all entries from the old folder to the new one, and deleted dupes and
outdated addresses.) All is good now, if I can only get rid of one of
these! So how do I delete the non-default????
Brett

You might want to figure out why you have two sets of Contact Folders. If
you don't need two, I'd consolidate them all into your default Contacts
Folder and delete the non-default. Sooner or later you'll end up getting
mixed up between the two again.
--
Russ Valentine
[MVP-Outlook]
I have managed to sort out the problem by a bit of dabbling - dangerous I
know!

The original query was that basically the address book was defaulting to
the
first choice of CONTACT list which didn't contain any entries. The
second
CONTACT list contains all my entries.

This is what I did.

In the main Inbox view I chose TOOLS/ADDRESS BOOK/TOOLS/OPTIONS. In the
Addressing window and the box headed "Show this address list first" I
selected the second CONTACT. I restarted OUTLOOK and all is now well.
Yes,
I still have two CONTACT lists and there is probably a way of removing
the
empty one. With the names being the same, I am not going to try to
delete it
I case I choose the wrong one.

Bob Hewitt


:


Yes. And you might as well remove the Personal Address Book too.
Outlook
hasn't used that for years.
Next time, don't import a PST. Just open it and copy what you want or
just
reuse it as the default.
--
Russ Valentine
[MVP-Outlook]
I guess I have messed up here having imported a outlook.pst into a
new PC
set-up. I have all my old emails & folders and a complete contact
list.
When
I send a new email and click on "TO" I get a message stating that
the
address
list could not be displayed and that the address list may have been
moved
etc. When I click OK I get a blank Select Names window with
Contacts in
the
drop down box. Open this window I see Outlook Address Book,
Contacts,
Contacts, Personal Adress Book.

The second Contact contains all my data as is usable.

Can I remove the first so that I don't get the error window being
displayed
each time?

Bob..



Hi, I think I have the same problem, originating from the same
misguided
attempt at exporting data from one computer to another. Now I have two
"Contact" lists in my pull-down menu, and it's causing me tremendous
headaches. I have to manually update/correct entries in both lists to
keep
my addresses straight, or else I end up with both new and old addresses
co-mingled in these lists. I've deleted one of two PST files, but it
didn't
seem to have any effect. Not sure what to do from here...any
suggestions?
Thanks,
Brett Shoelson

 

[Brett Shoelson]

Yes, Ick. I think that was exactly what I tried to do, thus confusing
Outlook deeply. However, with your help I managed to merge the two folders,
and to inactivate one of them. I'm with Bob on this...I think I'll try to
live with it as is instead of going the route of new profile. I'm a
programmer of sorts, but I'm not particularly adventurous with Microsoft's
products. While I know enough to screw up my system by trying to import a
PST profile, I simply don't know enough to know what is likely to make
Outlook barf, nor how to recover from these errors. (BTW, I'm using Outlook
2002, not 2003.)
Thanks very much for your help, Russ. Will post again if ignoring the
problem causes any other issues.
Brett

Ick. Then you have a corrupt profile. You must have tried to import your
entire PST file into this profile. Did you? That confuses Outlook deeply.
The only thing you can do is create a new profile from scratch. Just make
sure you know the exact name and location of the PST file you want to use
as your default.
Outlook 2003 is exceedingly annoying in this regard, because it insists on
creating a new default PST file whenever you create a new profile. If that
happens, use these instructions to change the default file from the new
(empty) one to the one that contains all your data:
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]

Brett here. Sorry to invade Bob's thread. I don't see any followup posts
of his in my newsreader, so wasn't aware that my messages were
interspersed confusingly with his.
Yes, I seem to be unable to delete the non-default folder. Delete is
grayed out, when I right click and when I drag down from the menu. And I
don't know where the folder lives on my hard drive to circumvent
Outlook's apparent attempt to protect me.
Brett

Both of you are talking at once. I'm getting confused.
Are you saying you can't just delete your second set of folders? Why
not?
--
Russ Valentine
[MVP-Outlook]
message Okay, I managed to merge the folders. (Probably not efficiently: I
copied all entries from the old folder to the new one, and deleted
dupes and outdated addresses.) All is good now, if I can only get rid
of one of these! So how do I delete the non-default????
Brett


You might want to figure out why you have two sets of Contact Folders.
If you don't need two, I'd consolidate them all into your default
Contacts Folder and delete the non-default. Sooner or later you'll end
up getting mixed up between the two again.
--
Russ Valentine
[MVP-Outlook]
I have managed to sort out the problem by a bit of dabbling -
dangerous I know!

The original query was that basically the address book was defaulting
to the
first choice of CONTACT list which didn't contain any entries. The
second
CONTACT list contains all my entries.

This is what I did.

In the main Inbox view I chose TOOLS/ADDRESS BOOK/TOOLS/OPTIONS. In
the
Addressing window and the box headed "Show this address list first" I
selected the second CONTACT. I restarted OUTLOOK and all is now
well. Yes,
I still have two CONTACT lists and there is probably a way of
removing the
empty one. With the names being the same, I am not going to try to
delete it
I case I choose the wrong one.

Bob Hewitt


:


Yes. And you might as well remove the Personal Address Book too.
Outlook
hasn't used that for years.
Next time, don't import a PST. Just open it and copy what you want
or just
reuse it as the default.
--
Russ Valentine
[MVP-Outlook]
message
I guess I have messed up here having imported a outlook.pst into a
new PC
set-up. I have all my old emails & folders and a complete contact
list.
When
I send a new email and click on "TO" I get a message stating that
the
address
list could not be displayed and that the address list may have
been moved
etc. When I click OK I get a blank Select Names window with
Contacts in
the
drop down box. Open this window I see Outlook Address Book,
Contacts,
Contacts, Personal Adress Book.

The second Contact contains all my data as is usable.

Can I remove the first so that I don't get the error window being
displayed
each time?

Bob..



Hi, I think I have the same problem, originating from the same
misguided
attempt at exporting data from one computer to another. Now I have
two
"Contact" lists in my pull-down menu, and it's causing me tremendous
headaches. I have to manually update/correct entries in both lists
to keep
my addresses straight, or else I end up with both new and old
addresses
co-mingled in these lists. I've deleted one of two PST files, but it
didn't
seem to have any effect. Not sure what to do from here...any
suggestions?
Thanks,
Brett Shoelson

 

[Russ Valentine [MVP-Outlook]]

I understand. For future reference, however, creating an new Outlook profile
is hardly a draconian task and is one of the handiest techniques there is
for solving the myriad problems that Outlook inflicts upon us mere mortals
who follow what appear to be the most logical paths for data migration (like
Import/Export, for example). Anyone who has ever performed an in place
upgrade of Outlook or who has used Import/Export to transfer Outlook data
will need to create a new profile to recover from what should have been an
easy, straightforward process.
Creating a new profile puts no data at risk and feels better than a car wash
at the end of a long winter. Instructions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
(BTW I knew you were using Outlook 2002, Bob. Wait. You're Brett. Anyway,
these instructions apply equally to Outlook 2002 and 2003).
--
Russ Valentine
[MVP-Outlook]

Yes, Ick. I think that was exactly what I tried to do, thus confusing
Outlook deeply. However, with your help I managed to merge the two
folders, and to inactivate one of them. I'm with Bob on this...I think
I'll try to live with it as is instead of going the route of new profile.
I'm a programmer of sorts, but I'm not particularly adventurous with
Microsoft's products. While I know enough to screw up my system by trying
to import a PST profile, I simply don't know enough to know what is likely
to make Outlook barf, nor how to recover from these errors. (BTW, I'm
using Outlook 2002, not 2003.)
Thanks very much for your help, Russ. Will post again if ignoring the
problem causes any other issues.
Brett

Ick. Then you have a corrupt profile. You must have tried to import your
entire PST file into this profile. Did you? That confuses Outlook deeply.
The only thing you can do is create a new profile from scratch. Just make
sure you know the exact name and location of the PST file you want to use
as your default.
Outlook 2003 is exceedingly annoying in this regard, because it insists
on creating a new default PST file whenever you create a new profile. If
that happens, use these instructions to change the default file from the
new (empty) one to the one that contains all your data:
http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

--
Russ Valentine
[MVP-Outlook]

Brett here. Sorry to invade Bob's thread. I don't see any followup posts
of his in my newsreader, so wasn't aware that my messages were
interspersed confusingly with his.
Yes, I seem to be unable to delete the non-default folder. Delete is
grayed out, when I right click and when I drag down from the menu. And I
don't know where the folder lives on my hard drive to circumvent
Outlook's apparent attempt to protect me.
Brett

Both of you are talking at once. I'm getting confused.
Are you saying you can't just delete your second set of folders? Why
not?
--
Russ Valentine
[MVP-Outlook]
message Okay, I managed to merge the folders. (Probably not efficiently: I
copied all entries from the old folder to the new one, and deleted
dupes and outdated addresses.) All is good now, if I can only get rid
of one of these! So how do I delete the non-default????
Brett


You might want to figure out why you have two sets of Contact
Folders. If you don't need two, I'd consolidate them all into your
default Contacts Folder and delete the non-default. Sooner or later
you'll end up getting mixed up between the two again.
--
Russ Valentine
[MVP-Outlook]
I have managed to sort out the problem by a bit of dabbling -
dangerous I know!

The original query was that basically the address book was
defaulting to the
first choice of CONTACT list which didn't contain any entries. The
second
CONTACT list contains all my entries.

This is what I did.

In the main Inbox view I chose TOOLS/ADDRESS BOOK/TOOLS/OPTIONS. In
the
Addressing window and the box headed "Show this address list first"
I
selected the second CONTACT. I restarted OUTLOOK and all is now
well. Yes,
I still have two CONTACT lists and there is probably a way of
removing the
empty one. With the names being the same, I am not going to try to
delete it
I case I choose the wrong one.

Bob Hewitt


:


Yes. And you might as well remove the Personal Address Book too.
Outlook
hasn't used that for years.
Next time, don't import a PST. Just open it and copy what you
want or just
reuse it as the default.
--
Russ Valentine
[MVP-Outlook]
message
I guess I have messed up here having imported a outlook.pst into
a new PC
set-up. I have all my old emails & folders and a complete
contact list.
When
I send a new email and click on "TO" I get a message stating
that the
address
list could not be displayed and that the address list may have
been moved
etc. When I click OK I get a blank Select Names window with
Contacts in
the
drop down box. Open this window I see Outlook Address Book,
Contacts,
Contacts, Personal Adress Book.

The second Contact contains all my data as is usable.

Can I remove the first so that I don't get the error window
being
displayed
each time?

Bob..



Hi, I think I have the same problem, originating from the same
misguided
attempt at exporting data from one computer to another. Now I have
two
"Contact" lists in my pull-down menu, and it's causing me
tremendous
headaches. I have to manually update/correct entries in both lists
to keep
my addresses straight, or else I end up with both new and old
addresses
co-mingled in these lists. I've deleted one of two PST files, but
it didn't
seem to have any effect. Not sure what to do from here...any
suggestions?
Thanks,
Brett Shoelson

 

[Russ Valentine [MVP-Outlook]]

Hey Bob,
No, there is no simple way to identify which folder is which. That would be
too easy. Microsoft likes to challenge us to reach our potential (at least I
heard something to that effect on NPR).
The good news is that we get a "do-over" on this one. If you delete the
wrong folder, it's easy to add back the correct one and delete the one you
should have the first time. I've asked them to develop an algorithm to alert
you when you delete the wrong one, but so far all they can come up with as a
shock through your R mouse button that could defibrillate you. That's fine
if you're actually fibrillating (I have other uses for that), but not so
great if you're not.
--
Russ Valentine
[MVP-Outlook]

Bob here.

It would be nice to delete the empty contacts list but I fear that I might
remove the wrong one so I am happy to leave well alone unless there is a
simple way to indentify it.

Bob..

Both of you are talking at once. I'm getting confused.
Are you saying you can't just delete your second set of folders? Why not?
--
Russ Valentine
[MVP-Outlook]

Okay, I managed to merge the folders. (Probably not efficiently: I
copied
all entries from the old folder to the new one, and deleted dupes and
outdated addresses.) All is good now, if I can only get rid of one of
these! So how do I delete the non-default????
Brett


You might want to figure out why you have two sets of Contact Folders.
If
you don't need two, I'd consolidate them all into your default
Contacts
Folder and delete the non-default. Sooner or later you'll end up
getting
mixed up between the two again.
--
Russ Valentine
[MVP-Outlook]
I have managed to sort out the problem by a bit of dabbling -
dangerous I
know!

The original query was that basically the address book was defaulting
to
the
first choice of CONTACT list which didn't contain any entries. The
second
CONTACT list contains all my entries.

This is what I did.

In the main Inbox view I chose TOOLS/ADDRESS BOOK/TOOLS/OPTIONS. In
the
Addressing window and the box headed "Show this address list first" I
selected the second CONTACT. I restarted OUTLOOK and all is now
well.
Yes,
I still have two CONTACT lists and there is probably a way of
removing
the
empty one. With the names being the same, I am not going to try to
delete it
I case I choose the wrong one.

Bob Hewitt


:


Yes. And you might as well remove the Personal Address Book too.
Outlook
hasn't used that for years.
Next time, don't import a PST. Just open it and copy what you want
or
just
reuse it as the default.
--
Russ Valentine
[MVP-Outlook]
message
I guess I have messed up here having imported a outlook.pst into a
new PC
set-up. I have all my old emails & folders and a complete contact
list.
When
I send a new email and click on "TO" I get a message stating that
the
address
list could not be displayed and that the address list may have
been
moved
etc. When I click OK I get a blank Select Names window with
Contacts in
the
drop down box. Open this window I see Outlook Address Book,
Contacts,
Contacts, Personal Adress Book.

The second Contact contains all my data as is usable.

Can I remove the first so that I don't get the error window being
displayed
each time?

Bob..



Hi, I think I have the same problem, originating from the same
misguided
attempt at exporting data from one computer to another. Now I have
two
"Contact" lists in my pull-down menu, and it's causing me tremendous
headaches. I have to manually update/correct entries in both lists
to
keep
my addresses straight, or else I end up with both new and old
addresses
co-mingled in these lists. I've deleted one of two PST files, but it
didn't
seem to have any effect. Not sure what to do from here...any
suggestions?
Thanks,
Brett Shoelson