Outlook 2002: Can not open .msg file attachment

[Guest]

I can not open a .msg email attachment within a email message any more.
It was working, then stopped suddenly. There must be some setting that got
changed. I even saved the .msg file to my c: drive and tried to open it from
there. I see it started Outlook but the file does not open. Any suggestions
would be appreciated.

 

[Brian Tillman]

I can not open a .msg email attachment within a email message any
more.

What happens when you try?

 

[Guest]

Nothing happens when I double click the .msg file or right click and select
open.

 

[Guest]

I don't know what this means, but when I open Outlook in Safe Mode, my
problem goes away. When I open Outlook in regular mode, my problem is still
there.

 

[Brian Tillman]

Nothing happens when I double click the .msg file or right click and
select open.

What happens if you start Outlook and then drag the file from Windows
Explorer into an Outlook folder?

 

[Brian Tillman]

I don't know what this means, but when I open Outlook in Safe Mode, my
problem goes away. When I open Outlook in regular mode, my problem
is still there.

It means, geneally, that one of your add-ins is causing a problem. What
add-ins do you have? (Tools>Options>Other>Advanced Options>COM Add-ins and
Add-In Manager)

 

[Guest]

Brian,

In Com Add-ins is:
Google Desktop Search Outlook addin
Outlook Backup addin

In Add-In Manager is:
Google Desktop Search Outlook addin
Exchange Extensions Property Page
Fax Server Extension

 

[Brian Tillman]

In Com Add-ins is:
Google Desktop Search Outlook addin
Outlook Backup addin

In Add-In Manager is:
Google Desktop Search Outlook addin
Exchange Extensions Property Page
Fax Server Extension

Disable Google Desktop Search and try again.

 

[Guest]

I removed Google Desktop Search from Com Add-in and I still can't open an
email within an email. I backed my files, then uninstalled Office, then
reinstalled Office and I still have the problem. I've run all kinds of
anti-virus, spyware, adware software I can think of.
Any other ideas?

 

[Brian Tillman]

I removed Google Desktop Search from Com Add-in and I still can't
open an email within an email.

Uninstall it completely.

 

[Guest]

Brian,
I uninstalled Google Desktop Search and that was causing my problem.
It WORKS now. Thank you so much for your help!
ken

 

[Brian Tillman]

I uninstalled Google Desktop Search and that was causing my problem.
It WORKS now. Thank you so much for your help!

I'm glad you found the solution. You're welcome.