Outlook 2000 - not responding

[The Ramsey-Musolfs]

Hi,
I am use Outlook 2000 (Office 2000 Suite) on
a Windows XP Home version pc.

When I open Outlook,
1) the outlook screen begins,
2) the outlook task bar opens,
3) but the entire program freezes - not responds.

I have ran the 'repair' option with the Installation CD - no change.
I have reinstalled Office 2000 - no change.
I have updated Windows XP - no change.
I have installed Office SP 3 - no change.

All of the other function of Office 2000 operate with no problems.
Luckily, I have backed up my .pst files and have 100% of my files.
My PDA has all contacts and appointments. And my "outlook" pst
file is 'modified' every time try to open Outlook.

I am finding that this 'no responding' is out of my league. Does anyone
have any suggestions? Before this meltdown, I was thinking of upgrading to
Office 2007 in the fall,
but now I have misgivings.

thx
Darrel.

 

[Milly Staples [MVP - Outlook]]

Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000 or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will need to rebuild any custom toolbars or customizations as the file outcmd.dat controls how the toolbars display. When it becomes corrupted, it will cause Outlook to hang because it cannot create the toolbars that you expect.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, The Ramsey-Musolfs asked:

| Hi,
| I am use Outlook 2000 (Office 2000 Suite) on
| a Windows XP Home version pc.
|
| When I open Outlook,
| 1) the outlook screen begins,
| 2) the outlook task bar opens,
| 3) but the entire program freezes - not responds.
|
| I have ran the 'repair' option with the Installation CD - no change.
| I have reinstalled Office 2000 - no change.
| I have updated Windows XP - no change.
| I have installed Office SP 3 - no change.
|
| All of the other function of Office 2000 operate with no problems.
| Luckily, I have backed up my .pst files and have 100% of my files.
| My PDA has all contacts and appointments. And my "outlook" pst
| file is 'modified' every time try to open Outlook.
|
| I am finding that this 'no responding' is out of my league. Does
| anyone have any suggestions? Before this meltdown, I was thinking of
| upgrading to Office 2007 in the fall,
| but now I have misgivings.
|
| thx
| Darrel.

 

[The Ramsey-Musolfs]

Hi.
I renamed the file.
Restarted the computer.
Click on Outlook.
Outlook rebuilt my toolbars, then hangs.

As an experiment, I created a second profile on my computer.
Clicked on Outlook,
Outlook works fine.

So the corruption must be on my profile somewhere.
Any clues?

thx
Darrel...


"Milly Staples [MVP - Outlook]"
Close Outlook. Find and rename outcmd.dat to .old. (If using Windows 2000
or XP, you will need to enable searching hidden and system folders.)

Once you have done so, reopen Outlook and it should open fine. You will
need to rebuild any custom toolbars or customizations as the file outcmd.dat
controls how the toolbars display. When it becomes corrupted, it will cause
Outlook to hang because it cannot create the toolbars that you expect.


--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, The Ramsey-Musolfs asked:

| Hi,
| I am use Outlook 2000 (Office 2000 Suite) on
| a Windows XP Home version pc.
|
| When I open Outlook,
| 1) the outlook screen begins,
| 2) the outlook task bar opens,
| 3) but the entire program freezes - not responds.
|
| I have ran the 'repair' option with the Installation CD - no change.
| I have reinstalled Office 2000 - no change.
| I have updated Windows XP - no change.
| I have installed Office SP 3 - no change.
|
| All of the other function of Office 2000 operate with no problems.
| Luckily, I have backed up my .pst files and have 100% of my files.
| My PDA has all contacts and appointments. And my "outlook" pst
| file is 'modified' every time try to open Outlook.
|
| I am finding that this 'no responding' is out of my league. Does
| anyone have any suggestions? Before this meltdown, I was thinking of
| upgrading to Office 2007 in the fall,
| but now I have misgivings.
|
| thx
| Darrel.

 

[Milly Staples [MVP - Outlook]]

If a new mail profile cleared up the problem, then you have found the culprit. Profiles become corrupt for any number of reasons. Be sure to configure your new mail profile to re-use your current .pst.

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact. All
unsolicited mail sent to my personal account will be deleted without
reading.

After furious head scratching, The Ramsey-Musolfs asked:

| Hi.
| I renamed the file.
| Restarted the computer.
| Click on Outlook.
| Outlook rebuilt my toolbars, then hangs.
|
| As an experiment, I created a second profile on my computer.
| Clicked on Outlook,
| Outlook works fine.
|
| So the corruption must be on my profile somewhere.
| Any clues?
|
| thx
| Darrel...
|
|
| "Milly Staples [MVP - Outlook]"
| | Close Outlook. Find and rename outcmd.dat to .old. (If using Windows
| 2000 or XP, you will need to enable searching hidden and system
| folders.)
|
| Once you have done so, reopen Outlook and it should open fine. You
| will need to rebuild any custom toolbars or customizations as the
| file outcmd.dat controls how the toolbars display. When it becomes
| corrupted, it will cause Outlook to hang because it cannot create the
| toolbars that you expect.
|
|
| --
| Milly Staples [MVP - Outlook]
|
| Post all replies to the group to keep the discussion intact. All
| unsolicited mail sent to my personal account will be deleted without
| reading.
|
| After furious head scratching, The Ramsey-Musolfs asked:
|
|| Hi,
|| I am use Outlook 2000 (Office 2000 Suite) on
|| a Windows XP Home version pc.
||
|| When I open Outlook,
|| 1) the outlook screen begins,
|| 2) the outlook task bar opens,
|| 3) but the entire program freezes - not responds.
||
|| I have ran the 'repair' option with the Installation CD - no change.
|| I have reinstalled Office 2000 - no change.
|| I have updated Windows XP - no change.
|| I have installed Office SP 3 - no change.
||
|| All of the other function of Office 2000 operate with no problems.
|| Luckily, I have backed up my .pst files and have 100% of my files.
|| My PDA has all contacts and appointments. And my "outlook" pst
|| file is 'modified' every time try to open Outlook.
||
|| I am finding that this 'no responding' is out of my league. Does
|| anyone have any suggestions? Before this meltdown, I was thinking of
|| upgrading to Office 2007 in the fall,
|| but now I have misgivings.
||
|| thx
|| Darrel.