Outlook 2000 is not acepting any user

[Guest]

Suddenly the outlook set up didn't work, when we try to set up a user to
connect to a server we have the next error message:
The microsoft address book was unable to load the microsoft exchange server
computer. If the problem persist please contact the system administrator.

But doing tests trough the network we can get a reply if we ping the name of
the server or the ip address, but we are not available to get the display
name of the user in the address book.

I hope you can understand what is the problem.

Thanks in advanced

 

[neo [mvp outlook]]

You did fine, try uninstalling/reinstalling TCP/IP. I think you might be
missing some of these registry keys that deal with RPC.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientProtocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_nb_tcp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"
"ncadg_ipx"="rpcrt4.dll"
"ncacn_spx"="rpcrt4.dll"
"ncacn_nb_ipx"="rpcrt4.dll"



/neo

ps - you can create these keys by hand if you don't want to
uninstall/reinstall the network components on the win2k/xp workstation.