G
Guest
I am getting the follow error on :
Machine Sony Vaio Laptop PCG -Z1xsp
Windows XP pro, Service Pack 2 upto date using WSUS, connected to W2K AD
domain (Offline files and mailbox implemented)
Office 2000 pro, SP3 with patches to Exchange 2000 server, patched with WSUS
Netscreen Remote 8.5
McAfee 8 patch 11 (removed and replaced with 7 - still the same)
..
VNC 1.2.9
Adobe Acrobat reader 7.0
This is occuring on one machine only, though other users are probably not
using Word as much, The other machines are also very slightly later models of
the same laptop, but originally with SP1 on XP
The below errors were after disabling offline files:
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 23/11/2005
Time: 13:11:38
User: N/A
Computer: WL-TEST
Description:
Faulting application outlook.exe, version 9.0.0.6604, faulting module
unknown, version 0.0.0.0, fault address 0x890c75ff.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6f 75 74 ure out
0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
0020: 20 39 2e 30 2e 30 2e 36 9.0.0.6
0028: 36 30 34 20 69 6e 20 75 604 in u
0030: 6e 6b 6e 6f 77 6e 20 30 nknown 0
0038: 2e 30 2e 30 2e 30 20 61 .0.0.0 a
0040: 74 20 6f 66 66 73 65 74 t offset
0048: 20 38 39 30 63 37 35 66 890c75f
0050: 66 0d 0a f..
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 23/11/2005
Time: 13:11:41
User: N/A
Computer: WL-TEST
Description:
The application, C:\PROGRA~1\MICROS~3\Office\OUTLOOK.EXE, generated an
application error The error occurred on 11/23/2005 @ 13:11:41.541 The
exception generated was c0000005 at address 890C75FF (<nosymbols>)
Prior to disabling offline files the laptop would go offline and then hang
as below.
The laptop would then need to be rebooted:
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 11/11/2005
Event Type: Warning
Event Source: EventSystem
Event Category: (52)
Event ID: 4356
Date: 11/11/2005
Time: 13:14:07
User: N/A
Computer: WL-TEST
Description:
The COM+ Event System failed to create an instance of the subscriber
partition:{41E90F3E-56C1-4633-81C3-6E8BAC8BDD70}!new:{6295DF2D-35EE-11D1-8707-00C04FD93327}. CoGetObject returned HRESULT 8000401A.
Time: 09:14:50
User: N/A
Computer: WL-TEST
Description:
Hanging application WINWORD.EXE, version 9.0.0.6926, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 57 49 4e 57 4f 52 WINWOR
0018: 44 2e 45 58 45 20 39 2e D.EXE 9.
0020: 30 2e 30 2e 36 39 32 36 0.0.6926
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 11/11/2005
Time: 09:14:30
User: N/A
Computer: WL-TEST
Description:
Hanging application OUTLOOK.EXE, version 9.0.0.6604, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 4f 55 54 4c 4f 4f OUTLOO
0018: 4b 2e 45 58 45 20 39 2e K.EXE 9.
0020: 30 2e 30 2e 36 36 30 34 0.0.6604
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000
and 1 time the same errors but including
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 08/11/2005
Time: 12:26:27
User: N/A
Computer: WL-TEST
Description:
Fault bucket 20271770.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 32 30 32 37 31 37 37 30 20271770
0010: 0d 0a
This only started - maybe coincidence after upgrading to SP2, the laptop has
been rebuilt and still the same.
Thanks
Mike
Machine Sony Vaio Laptop PCG -Z1xsp
Windows XP pro, Service Pack 2 upto date using WSUS, connected to W2K AD
domain (Offline files and mailbox implemented)
Office 2000 pro, SP3 with patches to Exchange 2000 server, patched with WSUS
Netscreen Remote 8.5
McAfee 8 patch 11 (removed and replaced with 7 - still the same)
..
VNC 1.2.9
Adobe Acrobat reader 7.0
This is occuring on one machine only, though other users are probably not
using Word as much, The other machines are also very slightly later models of
the same laptop, but originally with SP1 on XP
The below errors were after disabling offline files:
Event Source: Application Error
Event Category: None
Event ID: 1000
Date: 23/11/2005
Time: 13:11:38
User: N/A
Computer: WL-TEST
Description:
Faulting application outlook.exe, version 9.0.0.6604, faulting module
unknown, version 0.0.0.0, fault address 0x890c75ff.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 6f 75 74 ure out
0018: 6c 6f 6f 6b 2e 65 78 65 look.exe
0020: 20 39 2e 30 2e 30 2e 36 9.0.0.6
0028: 36 30 34 20 69 6e 20 75 604 in u
0030: 6e 6b 6e 6f 77 6e 20 30 nknown 0
0038: 2e 30 2e 30 2e 30 20 61 .0.0.0 a
0040: 74 20 6f 66 66 73 65 74 t offset
0048: 20 38 39 30 63 37 35 66 890c75f
0050: 66 0d 0a f..
Event Type: Information
Event Source: DrWatson
Event Category: None
Event ID: 4097
Date: 23/11/2005
Time: 13:11:41
User: N/A
Computer: WL-TEST
Description:
The application, C:\PROGRA~1\MICROS~3\Office\OUTLOOK.EXE, generated an
application error The error occurred on 11/23/2005 @ 13:11:41.541 The
exception generated was c0000005 at address 890C75FF (<nosymbols>)
Prior to disabling offline files the laptop would go offline and then hang
as below.
The laptop would then need to be rebooted:
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 11/11/2005
Event Type: Warning
Event Source: EventSystem
Event Category: (52)
Event ID: 4356
Date: 11/11/2005
Time: 13:14:07
User: N/A
Computer: WL-TEST
Description:
The COM+ Event System failed to create an instance of the subscriber
partition:{41E90F3E-56C1-4633-81C3-6E8BAC8BDD70}!new:{6295DF2D-35EE-11D1-8707-00C04FD93327}. CoGetObject returned HRESULT 8000401A.
Time: 09:14:50
User: N/A
Computer: WL-TEST
Description:
Hanging application WINWORD.EXE, version 9.0.0.6926, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 57 49 4e 57 4f 52 WINWOR
0018: 44 2e 45 58 45 20 39 2e D.EXE 9.
0020: 30 2e 30 2e 36 39 32 36 0.0.6926
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000
Event Type: Error
Event Source: Application Hang
Event Category: (101)
Event ID: 1002
Date: 11/11/2005
Time: 09:14:30
User: N/A
Computer: WL-TEST
Description:
Hanging application OUTLOOK.EXE, version 9.0.0.6604, hang module hungapp,
version 0.0.0.0, hang address 0x00000000.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 48 61 6e 67 ion Hang
0010: 20 20 4f 55 54 4c 4f 4f OUTLOO
0018: 4b 2e 45 58 45 20 39 2e K.EXE 9.
0020: 30 2e 30 2e 36 36 30 34 0.0.6604
0028: 20 69 6e 20 68 75 6e 67 in hung
0030: 61 70 70 20 30 2e 30 2e app 0.0.
0038: 30 2e 30 20 61 74 20 6f 0.0 at o
0040: 66 66 73 65 74 20 30 30 ffset 00
0048: 30 30 30 30 30 30 000000
and 1 time the same errors but including
Event Type: Error
Event Source: Application Hang
Event Category: None
Event ID: 1001
Date: 08/11/2005
Time: 12:26:27
User: N/A
Computer: WL-TEST
Description:
Fault bucket 20271770.
Data:
0000: 42 75 63 6b 65 74 3a 20 Bucket:
0008: 32 30 32 37 31 37 37 30 20271770
0010: 0d 0a
This only started - maybe coincidence after upgrading to SP2, the laptop has
been rebuilt and still the same.
Thanks
Mike