Outlook 2000 Attachments Aren't Always Sent

[John R. Bennett]

I am using Outlook 2000 (SP3) with all the latest security updates in a
Terminal Server 2000 environment. I have one client that for some reason,
intermittently, her email attachments are not being sent. The email arrives
to the intended recipient but without the attachment. She then forwards the
message to me and I get the attachment no problem. Also, if she sends the
attachment to the same recipient via Outlook Express 6.0 it does get
correctly sent. There is no message that any attachments were removed in
the sent or received emails.

Our firewall does not strip outgoing attachments and I am not running any
other attachment scanning utility (besides Symantec Antivirus). I do not
have this problem with any of the 50 other Terminal Server users that I
have.

I thought it might be the recipient accounts stripping the attachments but
then they wouldn't have gotten through when she used Outlook Express either.
And I have forwarded her messages to the original recipient from my own
separate account and they have gotten through as well.

I have deleted and recreated her user account on the network, deleted her
user folder on the Terminal Server, and deleted and recreated her email
account and hoepfully that will fix it. The email account is hosted by an
external ISP.

I would appreciate any suggestions or ideas.

Thanks,

John Bennett

 

[Jocelyn Fiorello [MVP - Outlook]]

What format are these messages being sent in, and are they being sent to
recipients who are also using Outlook or are they using some other e-mail
program?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[John R. Bennett]

The message are being sent in HTML format and the problem is that finding
out what email program the recipients are using gets to be a bit dicey. I'm
assuming the majority of them view the situation as being our problem and
not theirs. It would be nice to know what email program they are using or
what type of server but that is just not possible in most of the cases. I
would assume that they are using Outlook but that is just a guess. I do
know that I am using the same version of Outlook and when I forward the
message to the recipient, the attachment makes it through.

Thanks,

John Bennett

 

[Jocelyn Fiorello [MVP - Outlook]]

OK. The reason I asked is that one of the options for e-mail formatting in
Outlook is Rich Text, which most other e-mail programs can't handle. Most
modern e-mail programs should be able to handle HTML, though. Have you
tried sending the messages in plain text format to see if that makes any
difference?

--
Jocelyn Fiorello
MVP - Outlook

*** Messages sent to my e-mail address will NOT be answered -- please
reply only to the newsgroup to preserve the message thread. ***


In

 

[John R. Bennett]

Not yet but I will try that.

Thanks,

John Bennett