Outlook 2000 and Fax


M

MMays

Have Small Biz server 2000 with shared fax installed for
last 2 years. All 5 workstations could fax from Outlook
by sending an email to a contact that had a fax number.
For the last 2 months, 1 station only can't fax from
Outlook anymore. We can print to the Shared Fax printer
from Word ok and can even print an email to the Share Fax
printer, but if we try to send email to a fax recipient,
it just stays in the outbox. It used to pop up the fax
client.
I have uninstalled all of Office and the Shared Fax client
several times - no help. I have looked at the other
stations and all the services and transports are the same.
I created a new profile.
Any ideas?
 
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G

Guest

Dear Valentine,
Maybe I am experiencing the same problem as the original
writer does. So I'll try give you more data about.

The Fax Transport is correctly present and configured in
the profile. Any non-graphic message or attachment (such
as .DOC or .PDF, if Acrobat Reader is installed) are
correctly sent to the fax recipient.

Outlook hangs when it starts rendering a JPEG or GIF image
(I didn't tried other image formats), either as a message
background picture or as an attached file.

The hang occurs when the Fax Transport launches MS Photo
Editor to handle the image. Photo Editor icon appears in
the application bar but it does not end anymore.
The send/receive operation, if observed in details, stays
stuck on the Fax Transport Sending phase.

This behaviour occurs independently of the message format:
HTML, RTF or Word. In this last case, Word 2000 emits
an interesting error message before hanging, that sounds
like: "could not find the specified file", with a
temporary file name reported.

It also seems that it's not a matter of which default
printer is selected, or even which application is
associated by default to .GIF or .JPG file types. I tried
to set the Fax Image Viewer as the default application,
but Outlook still launches MS Photo Editor to render the
image.

I have observed all that on a Win XP SP1 machine with
Office 2000 Pro and Outlook 2002, connected to a Small
Business 2000 SP1 Exchange server. I have applied all
the patches available from Windows Update and Office
Update, but the problem still persists.

Hope you (or MS) can help us.

Best greetings,

Sergio Arzenton
IT Consultant
-----Original Message-----
What are the transports in the profile?
--
Russ Valentine
[MVP-Outlook]
Have Small Biz server 2000 with shared fax installed for
last 2 years. All 5 workstations could fax from Outlook
by sending an email to a contact that had a fax number.
For the last 2 months, 1 station only can't fax from
Outlook anymore. We can print to the Shared Fax printer
from Word ok and can even print an email to the Share Fax
printer, but if we try to send email to a fax recipient,
it just stays in the outbox. It used to pop up the fax
client.
I have uninstalled all of Office and the Shared Fax client
several times - no help. I have looked at the other
stations and all the services and transports are the same.
I created a new profile.
Any ideas?

.
 
R

Russ Valentine [MVP-Outlook]

I was asking what other transports are in the profile. If one of the other
transports is Exchange Server, then Fax Mail Transport must be at the top of
the list of Outlook's information services. The Help Files document all that
quite clearly.
Furthermore, Microsoft Photo Editor should not be in play here. The printto
verb for graphics files should be:
rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_PrintTo /pt
"%1" "%2" "%3" "%4"
--
Russ Valentine
[MVP-Outlook]
Dear Valentine,
Maybe I am experiencing the same problem as the original
writer does. So I'll try give you more data about.

The Fax Transport is correctly present and configured in
the profile. Any non-graphic message or attachment (such
as .DOC or .PDF, if Acrobat Reader is installed) are
correctly sent to the fax recipient.

Outlook hangs when it starts rendering a JPEG or GIF image
(I didn't tried other image formats), either as a message
background picture or as an attached file.

The hang occurs when the Fax Transport launches MS Photo
Editor to handle the image. Photo Editor icon appears in
the application bar but it does not end anymore.
The send/receive operation, if observed in details, stays
stuck on the Fax Transport Sending phase.

This behaviour occurs independently of the message format:
HTML, RTF or Word. In this last case, Word 2000 emits
an interesting error message before hanging, that sounds
like: "could not find the specified file", with a
temporary file name reported.

It also seems that it's not a matter of which default
printer is selected, or even which application is
associated by default to .GIF or .JPG file types. I tried
to set the Fax Image Viewer as the default application,
but Outlook still launches MS Photo Editor to render the
image.

I have observed all that on a Win XP SP1 machine with
Office 2000 Pro and Outlook 2002, connected to a Small
Business 2000 SP1 Exchange server. I have applied all
the patches available from Windows Update and Office
Update, but the problem still persists.

Hope you (or MS) can help us.

Best greetings,

Sergio Arzenton
IT Consultant
-----Original Message-----
What are the transports in the profile?
--
Russ Valentine
[MVP-Outlook]
Have Small Biz server 2000 with shared fax installed for
last 2 years. All 5 workstations could fax from Outlook
by sending an email to a contact that had a fax number.
For the last 2 months, 1 station only can't fax from
Outlook anymore. We can print to the Shared Fax printer
from Word ok and can even print an email to the Share Fax
printer, but if we try to send email to a fax recipient,
it just stays in the outbox. It used to pop up the fax
client.
I have uninstalled all of Office and the Shared Fax client
several times - no help. I have looked at the other
stations and all the services and transports are the same.
I created a new profile.
Any ideas?

.
 
S

Sergio

Dear Russ,
thanks for the suggestion about the order of the Outlook's
information services. I didn't find this tip in any of
the TechNet articles, so then I didn't searched it into
the Help.
Anyway, changing the order of services still does not
resolve the problem.
Again, faxes without images are correctly sent no matter
of the service order, but attached images let MS Photo
Editor come up and stay stuck, while it is trying to open
a temporary .JPG image.

I observe this behaviour just only on Win XP with Office
2000 and Outlook 2002. OL 2000 on Win 2000 & Office 2000
works fine.

Best regards,
Sergio Arzenton
-----Original Message-----
I was asking what other transports are in the profile. If one of the other
transports is Exchange Server, then Fax Mail Transport must be at the top of
the list of Outlook's information services. The Help Files document all that
quite clearly.
Furthermore, Microsoft Photo Editor should not be in play here. The printto
verb for graphics files should be:
rundll32.exe <drive>:\WINDOWS\system32
\shimgvw.dll,ImageView_PrintTo /pt
"%1" "%2" "%3" "%4"
--
Russ Valentine
[MVP-Outlook]
Dear Valentine,
Maybe I am experiencing the same problem as the original
writer does. So I'll try give you more data about.

The Fax Transport is correctly present and configured in
the profile. Any non-graphic message or attachment (such
as .DOC or .PDF, if Acrobat Reader is installed) are
correctly sent to the fax recipient.

Outlook hangs when it starts rendering a JPEG or GIF image
(I didn't tried other image formats), either as a message
background picture or as an attached file.

The hang occurs when the Fax Transport launches MS Photo
Editor to handle the image. Photo Editor icon appears in
the application bar but it does not end anymore.
The send/receive operation, if observed in details, stays
stuck on the Fax Transport Sending phase.

This behaviour occurs independently of the message format:
HTML, RTF or Word. In this last case, Word 2000 emits
an interesting error message before hanging, that sounds
like: "could not find the specified file", with a
temporary file name reported.

It also seems that it's not a matter of which default
printer is selected, or even which application is
associated by default to .GIF or .JPG file types. I tried
to set the Fax Image Viewer as the default application,
but Outlook still launches MS Photo Editor to render the
image.

I have observed all that on a Win XP SP1 machine with
Office 2000 Pro and Outlook 2002, connected to a Small
Business 2000 SP1 Exchange server. I have applied all
the patches available from Windows Update and Office
Update, but the problem still persists.

Hope you (or MS) can help us.

Best greetings,

Sergio Arzenton
IT Consultant
-----Original Message-----
What are the transports in the profile?
--
Russ Valentine
[MVP-Outlook]
Have Small Biz server 2000 with shared fax installed for
last 2 years. All 5 workstations could fax from Outlook
by sending an email to a contact that had a fax number.
For the last 2 months, 1 station only can't fax from
Outlook anymore. We can print to the Shared Fax printer
from Word ok and can even print an email to the Share Fax
printer, but if we try to send email to a fax recipient,
it just stays in the outbox. It used to pop up the fax
client.
I have uninstalled all of Office and the Shared Fax client
several times - no help. I have looked at the other
stations and all the services and transports are the same.
I created a new profile.
Any ideas?


.

.
 
R

Russ Valentine [MVP-Outlook]

Then try suggestion 2. Photo Editor should not be in play here. It's causing
the problem.

--
Russ Valentine
[MVP-Outlook]
Sergio said:
Dear Russ,
thanks for the suggestion about the order of the Outlook's
information services. I didn't find this tip in any of
the TechNet articles, so then I didn't searched it into
the Help.
Anyway, changing the order of services still does not
resolve the problem.
Again, faxes without images are correctly sent no matter
of the service order, but attached images let MS Photo
Editor come up and stay stuck, while it is trying to open
a temporary .JPG image.

I observe this behaviour just only on Win XP with Office
2000 and Outlook 2002. OL 2000 on Win 2000 & Office 2000
works fine.

Best regards,
Sergio Arzenton
-----Original Message-----
I was asking what other transports are in the profile. If one of the other
transports is Exchange Server, then Fax Mail Transport must be at the top of
the list of Outlook's information services. The Help Files document all that
quite clearly.
Furthermore, Microsoft Photo Editor should not be in play here. The printto
verb for graphics files should be:
rundll32.exe <drive>:\WINDOWS\system32
\shimgvw.dll,ImageView_PrintTo /pt
"%1" "%2" "%3" "%4"
--
Russ Valentine
[MVP-Outlook]
Dear Valentine,
Maybe I am experiencing the same problem as the original
writer does. So I'll try give you more data about.

The Fax Transport is correctly present and configured in
the profile. Any non-graphic message or attachment (such
as .DOC or .PDF, if Acrobat Reader is installed) are
correctly sent to the fax recipient.

Outlook hangs when it starts rendering a JPEG or GIF image
(I didn't tried other image formats), either as a message
background picture or as an attached file.

The hang occurs when the Fax Transport launches MS Photo
Editor to handle the image. Photo Editor icon appears in
the application bar but it does not end anymore.
The send/receive operation, if observed in details, stays
stuck on the Fax Transport Sending phase.

This behaviour occurs independently of the message format:
HTML, RTF or Word. In this last case, Word 2000 emits
an interesting error message before hanging, that sounds
like: "could not find the specified file", with a
temporary file name reported.

It also seems that it's not a matter of which default
printer is selected, or even which application is
associated by default to .GIF or .JPG file types. I tried
to set the Fax Image Viewer as the default application,
but Outlook still launches MS Photo Editor to render the
image.

I have observed all that on a Win XP SP1 machine with
Office 2000 Pro and Outlook 2002, connected to a Small
Business 2000 SP1 Exchange server. I have applied all
the patches available from Windows Update and Office
Update, but the problem still persists.

Hope you (or MS) can help us.

Best greetings,

Sergio Arzenton
IT Consultant

-----Original Message-----
What are the transports in the profile?
--
Russ Valentine
[MVP-Outlook]
message
Have Small Biz server 2000 with shared fax installed for
last 2 years. All 5 workstations could fax from Outlook
by sending an email to a contact that had a fax number.
For the last 2 months, 1 station only can't fax from
Outlook anymore. We can print to the Shared Fax printer
from Word ok and can even print an email to the Share
Fax
printer, but if we try to send email to a fax recipient,
it just stays in the outbox. It used to pop up the fax
client.
I have uninstalled all of Office and the Shared Fax
client
several times - no help. I have looked at the other
stations and all the services and transports are the
same.
I created a new profile.
Any ideas?


.

.
 
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S

Sergio

Great advice, Russ ! You solved the problem !
By changing the printto verb, OL sends faxes correctly.

As a last comment, this problem should likely occur to
anyone who installs MS Photo Editor from Office 2000 CD, I
think, because I did no other actions than this.

Anyway... thanks a lot !
Sergio
 
M

MMays

The transports are MS Exchang, then MS Fax, then MS
Exchange remote - these are the same for the stations that
are working.
Could it be a file association problem? It may have
started when she installed some photo software 2 months
ago.
-----Original Message-----
What are the transports in the profile?
--
Russ Valentine
[MVP-Outlook]
Have Small Biz server 2000 with shared fax installed for
last 2 years. All 5 workstations could fax from Outlook
by sending an email to a contact that had a fax number.
For the last 2 months, 1 station only can't fax from
Outlook anymore. We can print to the Shared Fax printer
from Word ok and can even print an email to the Share Fax
printer, but if we try to send email to a fax recipient,
it just stays in the outbox. It used to pop up the fax
client.
I have uninstalled all of Office and the Shared Fax client
several times - no help. I have looked at the other
stations and all the services and transports are the same.
I created a new profile.
Any ideas?

.
 
R

Russ Valentine [MVP-Outlook]

Indeed. Did you not see the replies in the rest of this thread?
--
Russ Valentine
[MVP-Outlook]
MMays said:
The transports are MS Exchang, then MS Fax, then MS
Exchange remote - these are the same for the stations that
are working.
Could it be a file association problem? It may have
started when she installed some photo software 2 months
ago.
-----Original Message-----
What are the transports in the profile?
--
Russ Valentine
[MVP-Outlook]
Have Small Biz server 2000 with shared fax installed for
last 2 years. All 5 workstations could fax from Outlook
by sending an email to a contact that had a fax number.
For the last 2 months, 1 station only can't fax from
Outlook anymore. We can print to the Shared Fax printer
from Word ok and can even print an email to the Share Fax
printer, but if we try to send email to a fax recipient,
it just stays in the outbox. It used to pop up the fax
client.
I have uninstalled all of Office and the Shared Fax client
several times - no help. I have looked at the other
stations and all the services and transports are the same.
I created a new profile.
Any ideas?

.
 
M

MMays

I saw the replies - but nothing faxes. It looks like the
other person was successful faxing Docs and pdfs. I can't
fax anything - just sits in the outbox.
I tried moving the MS Fax transport up to the top - still
doesn't work.
If I have an association problem - would it be an image
file (jpeg or gif) that outlook creates it's fax messages
in?
-----Original Message-----
Indeed. Did you not see the replies in the rest of this thread?
--
Russ Valentine
[MVP-Outlook]
The transports are MS Exchang, then MS Fax, then MS
Exchange remote - these are the same for the stations that
are working.
Could it be a file association problem? It may have
started when she installed some photo software 2 months
ago.
-----Original Message-----
What are the transports in the profile?
--
Russ Valentine
[MVP-Outlook]
Have Small Biz server 2000 with shared fax installed for
last 2 years. All 5 workstations could fax from Outlook
by sending an email to a contact that had a fax number.
For the last 2 months, 1 station only can't fax from
Outlook anymore. We can print to the Shared Fax printer
from Word ok and can even print an email to the Share Fax
printer, but if we try to send email to a fax recipient,
it just stays in the outbox. It used to pop up the fax
client.
I have uninstalled all of Office and the Shared Fax client
several times - no help. I have looked at the other
stations and all the services and transports are the same.
I created a new profile.
Any ideas?


.

.
 
R

Russ Valentine [MVP-Outlook]

You need to start at the beginning.
"Nothing Faxes" tells me nothing.
Post Outlook and fax versions, steps you are using to fax, and what happens
when you try.
--
Russ Valentine
[MVP-Outlook]
MMays said:
I saw the replies - but nothing faxes. It looks like the
other person was successful faxing Docs and pdfs. I can't
fax anything - just sits in the outbox.
I tried moving the MS Fax transport up to the top - still
doesn't work.
If I have an association problem - would it be an image
file (jpeg or gif) that outlook creates it's fax messages
in?
-----Original Message-----
Indeed. Did you not see the replies in the rest of this thread?
--
Russ Valentine
[MVP-Outlook]
The transports are MS Exchang, then MS Fax, then MS
Exchange remote - these are the same for the stations that
are working.
Could it be a file association problem? It may have
started when she installed some photo software 2 months
ago.
-----Original Message-----
What are the transports in the profile?
--
Russ Valentine
[MVP-Outlook]
message
Have Small Biz server 2000 with shared fax installed for
last 2 years. All 5 workstations could fax from Outlook
by sending an email to a contact that had a fax number.
For the last 2 months, 1 station only can't fax from
Outlook anymore. We can print to the Shared Fax printer
from Word ok and can even print an email to the Share
Fax
printer, but if we try to send email to a fax recipient,
it just stays in the outbox. It used to pop up the fax
client.
I have uninstalled all of Office and the Shared Fax
client
several times - no help. I have looked at the other
stations and all the services and transports are the
same.
I created a new profile.
Any ideas?


.

.
 
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M

MMays

Turns out it wasn't an association problem. Ended up
deleting her Exchange mailbox and setting up a new one and
it worked.
-----Original Message-----
Indeed. Did you not see the replies in the rest of this thread?
--
Russ Valentine
[MVP-Outlook]
The transports are MS Exchang, then MS Fax, then MS
Exchange remote - these are the same for the stations that
are working.
Could it be a file association problem? It may have
started when she installed some photo software 2 months
ago.
-----Original Message-----
What are the transports in the profile?
--
Russ Valentine
[MVP-Outlook]
Have Small Biz server 2000 with shared fax installed for
last 2 years. All 5 workstations could fax from Outlook
by sending an email to a contact that had a fax number.
For the last 2 months, 1 station only can't fax from
Outlook anymore. We can print to the Shared Fax printer
from Word ok and can even print an email to the Share Fax
printer, but if we try to send email to a fax recipient,
it just stays in the outbox. It used to pop up the fax
client.
I have uninstalled all of Office and the Shared Fax client
several times - no help. I have looked at the other
stations and all the services and transports are the same.
I created a new profile.
Any ideas?


.

.
 

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