Outgoing Routing

[Guest]

"Outgoing faxes are routed to groups of single or multiple fax devices
according to the outgoing routing rules. Fax notes the destination of the
fax, routes it to the appropriate group, and accesses the first available
device in that group for transmission. Fax devices in a group can be sorted
into priority order, so that the highest priority device in a group will
attempt to send a fax first. If it is busy, the next highest priority device
will attempt to send, and so on."

I have 2 configured devices as devices for sending only and they are part of
a routing group. I have for example 10 fax's in queue, and by the help,
supposedly it would have to use both to make the sending of fax's, thing that
does not happen, fax's is sent always by the same device.

Any help?!

Thanks.

 

[Alex Feinman [MVP]]

Are those faxes in the queue sent to different numbers? What is the Server
SKU (web, standard, enterprise)? What is the group configuration?

 

[Guest]

The faxes in the queue are for different numbers!
The version of Windows is the Enterprise!
The configuration of the group is to send for all the areas!

 

[Alex Feinman [MVP]]

Could you try removing all explicitly defined routing groups (except "All
other" of course) and see if it stil happens? Make sure that "All other"
uses "All devices"

 

[Guest]

Reply given by Microsoft Portugal support, and is working fast fine!!

-> http://support.microsoft.com/?kbid=225384

 

[Alex Feinman [MVP]]

This is one of the most bizzare KB articles I've seen. "Unimodem file not
installed"???
Since you are saying it worked for you, could you satisfy my curiosity, and
let me know which modem you are using, and what steps exactly you took to
resolve the problem?

Thanks

 

[Guest]

I tested this system in a environment test lab. The modem that I used was
some that already had for are here, is not the final solution, i will go to
use another modem's.

But to satisfy your curiosity I tell you!!

"Contact the manufacturer of your modem to obtain an updated firmware
revision"
Simply firmware update of modem's. The modem's model's is Multitech ZDX 5600.


;o)

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