Outgoing is blank, incoming is Korean...

[Guest]

Weird problem with one user in a remote office. She has Outlook 2003
running on XP SP2, connecting via point-to-point T1 to our Exchange server.
She was on vacation, and when she returned had problems with WordPerfect and
Outlook. A repair install fixed WP (which wouldn't start at all). Outlook
appears to work, except that when she sends emails, they arrive blank.
Nothing in the body at all. And when she receives emails, they appear to be
a garbled mix of little squares and some kind of Asian characters. Setting
her format to plain text seems to help a little bit, occasionally, but not
always. It may be an html formatting thing, but I just don't know. I've
'repaired' outlook. I've installed SP2 for Office 2003. I've removed and
reinstalled Outlook. Same thing. Any suggestions would be greatly
appreciated.
Nobody else in any of our offices is having this problem, and when I open
her mailbox from my (admin) account, I can see the emails just fine, they
only appear garbled on her machine. Her fonts are normal (thought maybe
she'd managed to set her fonts to Japanese or something, but even resetting
to Arial doesn't help). I'm stumped.

 

[Pat Willener]

What is the encoding of the outgoing messages?
What is the encoding of the incoming garbled messages?

 

[Guest]

Outgoing was set to HTML. When I changed it to "plain text", it seemed to
work once, but then went back to blank. Incoming is generally html also. I
sent a plain text to test, I think one worked, but another one didn't. It's
definitely affecting html, though.