Task Manager reveals 5 other Outlook programs running.

[Brainspasms]

A user on our network complains of a slow computer. I find, when checking her
background processes, she has 5 other Outlook programs running in addition to
the one she has open. I've sent her a little program called KnockOut to
monitor open Outlooks but she wants a solution, not a monitoring program
I'm sure she's not closing her Outlook files correctly but is there another
way around this? I guess I'm looking to "idiot proof" something, but as you
all know in IT, there is no such thing.

 

[VanguardLH]

A user on our network complains of a slow computer. I find, when checking her
background processes, she has 5 other Outlook programs running in addition to
the one she has open. I've sent her a little program called KnockOut to
monitor open Outlooks but she wants a solution, not a monitoring program
I'm sure she's not closing her Outlook files correctly but is there another
way around this? I guess I'm looking to "idiot proof" something, but as you
all know in IT, there is no such thing.

Find out which add-ons she installed into Outlook. One of them is
probably not unloading. When Outlook starts, it also has to load all
enabled add-ons. When Outlook exits, it also has to unload all the
add-ons. If an add-on crashes or hangs on load or exit then Outlook
crashes or hangs on load or exit. Have the user try loading Outlook in
its safe mode ("outlook.exe /safe") which does not load any add-ons, and
then exit Outlook to see if outlook.exe unloads or sticks around. Also
have the user disable e-mail scanning in their anti-virus program. It
is superfluous protection, plus you should've checked for viruses up on
you mail server.