Outbox Fills, No Mail Sent

[FrankNatoli]

Remotely helping someone with a mail problem running under Vista. At
one time, user could send and receive via cable modem w/o problem.
Now, user can receive e-mails w/o problem, but send e-mails simply
queue in Outbox and never move out. Click Send/Receive or Send All,
see very brief pop-up, no error message, but thirty items in Outbox
stay put. Examined pop3 and smtp server setup; all looks fine.
Examined all configuration options; nothing appears relevant to
suppressing send mail. What could inhibit mail in Outbox from sending
but not generate any error message or pop-up? Thanks.

 

[Gary VanderMolen]

First of all, that problem is typically caused by an incompatible
antivirus, but I will address that aspect last.

To solve the immediate problem, delete or move as many of
the messages as you can from the outbox. Then apply the
Microsoft fix:
http://support.microsoft.com/default.aspx/kb/941090

To prevent this problem from recurring, read and apply the following:

Windows Mail is not compatible with most McAfee
or Norton security programs. Those will need to be
uninstalled, not just disabled.

After uninstalling your non-compatible antivirus, download
and install a more compatible antivirus like the free Avast:
http://www.avast.com/eng/avast_4_home.html

Even compatible antivirus programs will need to have their
email scanning option turned off. For more on this topic see
http://www.oehelp.com/OETips.aspx#3

Gary VanderMolen

 

[Michael]

Frank,

The most likely problem is an anti-virus program interfering with the mail.
Just disabling may not be sufficient, it may have to be uninstalled.

Have you created and looked at a log file for Windows Mail?

Tools
Options
Advanced
Maintenance
Troubleshooting area.

Michael