Hi Duran,
An IBM laptop boots to the "Start Windows Normally" screen along with Safe
Mode options and Last Known Good Configuration. If you choose Start Windows
Normally, nothing happens. If you choose Last Known Good Configuration, the
screen goes blank and stays that way. If you choose any of the Safe Mode
options, it scrolls until the following line and stops.
Multi(0) disk(0)rdisk(0)partition(1)\windows\system32\drivers\agp440.sys
Any ideas what to do to remedy this issue?
Duran
Problems When Windows XP Tries to Load the Agp440.sys Service
http://support.microsoft.com/default.aspx?scid=kb;EN-US;324764
View products that this article applies to.
This article was previously published under Q324764
SYMPTOMS
When you install Windows XP, you may experience one or more of the
following symptoms:
When you restart your computer, you may be prompted to use the Last
Known Good configuration.
When you do so, your computer may stop responding (hang) during the
restart, and each time you restart thereafter.
You may be prompted to run ScanDisk.
When you do so, your computer may stop responding (hang).
If you do not run ScanDisk, your computer may start correctly.
However you are prompted to run ScanDisk every time you start your
computer,
and if you do so, your computer may stop responding (hang).
When you restart your computer, your computer may stop responding
(hang).
If you try to restart your computer in Safe mode,
your computer may stop responding (hang) when Windows XP tries to load
the Agp440.sys service.
CAUSE
This issue may occur if Windows XP tries to use an incompatible video
driver during startup.
RESOLUTION
To resolve this issue, disable the Agp440.sys service:
IMPORTANT:
You must know the administrator password to complete the following
procedure.
If you do not know the administrator password, contact your system
administrator.
After you complete this procedure, any video adapter driver you have
installed will be disabled,
and Windows XP will use default VGA drivers.
Insert the Windows XP installation CD-ROM, and then restart your
computer.
When the computer starts, press F12.
Start your computer from CD-ROM, and make sure that you select the
drive that contains the Windows XP installation CD-ROM.
In the Microsoft Windows Recovery Console, select R for repair, and
then press ENTER.
Select the installation number for the problem installation.
Type the password for the administrator account of that installation,
and then press ENTER.
You receive a drive:WINDOWS> prompt, where drive is the drive on which
Windows XP is installed.
Type listsvc, and then press ENTER.
Make sure that the Agp440 service is listed, and that the startup type
is set to "Boot".
Press ESC.
Type disable agp440, and then press ENTER.
You receive a message that the registry setting for this service was
found,
and that its current startup state is "service_disabled".
Type exit, and then press ENTER.
If you are prompted to start in Safe mode or Normal mode, start in
Normal mode.
Log on to your computer.
Good luck
