Operation failed when trying to attach a file

[Jolene]

Hello,

I have a workstation with XP on it and Office 2003. When the user tries to
attach a document she gets an "Operation Failed" error and it freezes up.
After that she needs to reboot her machine in order to try and attach again.
It is intermittant when it happens, sometime she is only able to attach
documents on mail that is internal sometimes she can attach just fine. I
have reinstalled Office 2003 on her system and she still has the problem.
We have other users on XP and Office 2003 that do not have this problem.

Any ideas rather than having to rebuild the entire computer?

Thanks,
Jolene

 

[Down Home]

Are you using Word as the E-mail Editor?
What file type is the attachment(s) that fail (i.e. .bmp, .jpg, .txt, .doc,
etc.)
Is there an attachment file type that works?
Did this workstation attach OK before and suddenly stop?
If so, what has been recently installed or changed?
Is this a new user profile?
Have you recently upgraded the program that locally handles the attachment?
XP Home or Professional?
What service packs have been installed (XP and Outlook)?
What is the actual error message and numbers/codes displayed?