Operation could not be completed (Installing printer)

[Oscar Espinosa]

Hello,

Since days ago, I've a problem. When I try to add a printer (with the
assistant installation or connecting directly to a printer) in a computer
with Windows XP Professional SP2 it shows a messages saying:

- Operation could not be completed.

I tried to reinstall sp2 and I obtained the same results. It's very
important to be able to install a new printer on this computer and I don't
know what to do.

Thank you very much.

Oscar

 

[abigale_carson]

Hiya, Oscar,

this was discussed in a previous thread. You can find it here:

http://groups.google.com/group/micr...er+windows&rnum=1&hl=en&#doc_b165eb4bd4b91dba

or, if that link breaks, you can use this one:

http://linkfrog.net/daed

Hope this helps, Abigale

 

[Ramesh, MS-MVP]

Make sure that the Print Spooler service is started.

"Operation Could Not Be Completed" Error Message When You Use the Add
Printer Wizard:
http://support.microsoft.com/?kbid=314876

"Spooler subsystem app has encountered a problem and needs to close" and
"Operation could not be completed" error messages:
http://support.microsoft.com/?kbid=324757

Resources for troubleshooting printing problems in Windows XP:
http://support.microsoft.com/?kbid=308028

The RPC Server is Unavailable When You Attempt to Add a Printer:
http://support.microsoft.com/?kbid=242079

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Hello,

Since days ago, I've a problem. When I try to add a printer (with the
assistant installation or connecting directly to a printer) in a computer
with Windows XP Professional SP2 it shows a messages saying:

- Operation could not be completed.

I tried to reinstall sp2 and I obtained the same results. It's very
important to be able to install a new printer on this computer and I don't
know what to do.

Thank you very much.

Oscar

 

[Guest]

Ranesh

I have a similar situation on a XP Home edition. About a week plus ago the
spooler subsystem app error message appeared. I have done the regedit
routine and have tried the printer trouble shooting route with the same
result - spooler subsystem not available and the add printer "operation not
available."

I need to add that after I did the regedit routine i.e., HOTKEY...., and I
reinstalled my McAfee viruscan that I was able to use my printer on the first
reboot. You can bet after a not being able to print for days, I took
advantage of it. I shut the computer down and when I fired it up the next
time, back to square one - "spooler..."

I need some more insight into what is happening on my machine.

Thanks in advance,

 

[Ramesh, MS-MVP]

Hi,

Are you able to start the Spooler service now?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ranesh

I have a similar situation on a XP Home edition. About a week plus ago the
spooler subsystem app error message appeared. I have done the regedit
routine and have tried the printer trouble shooting route with the same
result - spooler subsystem not available and the add printer "operation not
available."

I need to add that after I did the regedit routine i.e., HOTKEY...., and I
reinstalled my McAfee viruscan that I was able to use my printer on the
first
reboot. You can bet after a not being able to print for days, I took
advantage of it. I shut the computer down and when I fired it up the next
time, back to square one - "spooler..."

I need some more insight into what is happening on my machine.

Thanks in advance,

 

[Guest]

Dear Ramesh,

First, I apologize for misspelling your name, but no the spooler service
will not start. I look into starting the service under "printer and
faxes"/file/server properties, but the computer would only throw up an error
message.

Thanks.

Hi,

Are you able to start the Spooler service now?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Ranesh

I have a similar situation on a XP Home edition. About a week plus ago the
spooler subsystem app error message appeared. I have done the regedit
routine and have tried the printer trouble shooting route with the same
result - spooler subsystem not available and the add printer "operation not
available."

I need to add that after I did the regedit routine i.e., HOTKEY...., and I
reinstalled my McAfee viruscan that I was able to use my printer on the
first
reboot. You can bet after a not being able to print for days, I took
advantage of it. I shut the computer down and when I fired it up the next
time, back to square one - "spooler..."

I need some more insight into what is happening on my machine.

Thanks in advance,

Make sure that the Print Spooler service is started.

"Operation Could Not Be Completed" Error Message When You Use the Add
Printer Wizard:
http://support.microsoft.com/?kbid=314876

"Spooler subsystem app has encountered a problem and needs to close" and
"Operation could not be completed" error messages:
http://support.microsoft.com/?kbid=324757

Resources for troubleshooting printing problems in Windows XP:
http://support.microsoft.com/?kbid=308028

The RPC Server is Unavailable When You Attempt to Add a Printer:
http://support.microsoft.com/?kbid=242079

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

 

[Ramesh, MS-MVP]

braceyr,

What's the exact error message seen when you attempt to start the Print
Spooler service. Also, try this:

Click Start, Run and type:

cmd /k sc qc spooler

Copy the output and include them in your reply.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

First, I apologize for misspelling your name, but no the spooler service
will not start. I look into starting the service under "printer and
faxes"/file/server properties, but the computer would only throw up an error
message.

Thanks.

 

[Guest]

Dear Ramesh,

Thanks for your reply.

Here is the result of the test:[SC] GetServiceConfig SUCCESS

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_PROCESS (interactive)
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\system32\spoolsv.exe
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

C:\Documents and Settings\COMPAQ USER>

Also, I tried add a printer and the error message that came up was
:"Operation could not be completed. Spooler service is not running."

Thanks

braceyr,

What's the exact error message seen when you attempt to start the Print
Spooler service. Also, try this:

Click Start, Run and type:

cmd /k sc qc spooler

Copy the output and include them in your reply.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

First, I apologize for misspelling your name, but no the spooler service
will not start. I look into starting the service under "printer and
faxes"/file/server properties, but the computer would only throw up an error
message.

Thanks.

Hi,

Are you able to start the Spooler service now?

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com

 

[Ramesh, MS-MVP]

Hi braceyr,

The service configuration is correct already. What happens when you start
the Spooler service?

CMD /K NET START SPOOLER

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

Thanks for your reply.

Here is the result of the test:[SC] GetServiceConfig SUCCESS

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_PROCESS (interactive)
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\system32\spoolsv.exe
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

C:\Documents and Settings\COMPAQ USER>

Also, I tried add a printer and the error message that came up was
:"Operation could not be completed. Spooler service is not running."

Thanks

 

[Guest]

Dear Ramesh,

Thanks for the help. The spooler did start. There aren't any printer
drivers or at least the driver for my printer in the system, but that can be
downloaded.

You will hear from me again if anything else related to this issue pops up.

Thanks again!

 

[Guest]

Dear Ramesh,

I started partying too soon. When I fired up my computer today, bad news.
Back to square one. The same spooler message came up during the boot up and
for fun after I signed in, I went to "printers and faxes" and then to "add
printer;" the computer threw up the "operations cannot...." message.

SO, two questions come to mind, why did this situation happen in the first
place, and secondly, why did it seem like thing were on the amends last
night, but not today?

Look forward to hearing from you!!

Dear Ramesh,

Thanks for the help. The spooler did start. There aren't any printer
drivers or at least the driver for my printer in the system, but that can be
downloaded.

You will hear from me again if anything else related to this issue pops up.

Thanks again!

Hi braceyr,

The service configuration is correct already. What happens when you start
the Spooler service?

CMD /K NET START SPOOLER

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

Thanks for your reply.

Here is the result of the test:[SC] GetServiceConfig SUCCESS

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_PROCESS (interactive)
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\WINDOWS\system32\spoolsv.exe
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem

C:\Documents and Settings\COMPAQ USER>

Also, I tried add a printer and the error message that came up was
:"Operation could not be completed. Spooler service is not running."

Thanks

 

[Ramesh, MS-MVP]

braceyr,

Was the Spooler service running when you got the error message? Also, check
the Event logs:
http://www.winxptutor.com/eventlog.htm

Inspect the "Service Control Manager" entries in the System log


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

I started partying too soon. When I fired up my computer today, bad news.
Back to square one. The same spooler message came up during the boot up and
for fun after I signed in, I went to "printers and faxes" and then to "add
printer;" the computer threw up the "operations cannot...." message.

SO, two questions come to mind, why did this situation happen in the first
place, and secondly, why did it seem like thing were on the amends last
night, but not today?

Look forward to hearing from you!!

 

[Guest]

Dear Ramesh,

Another update in the saga. Yesterday when I started up my computer, the
same "spooler subsystem..." error message came up. (I hadn't read your 4/30
response until 5/1 @ 3pm.) I went to printer and faxes and took a chance at
adding a printer anyway. When I clicked on "add printer" the wizard came
right up and I was able to add my printer. The printer worked fine as I
printed a number of documents. This morning (5/1), I started up my computer
and again I receive the same "spooler..." error message. It appears that the
computer is operating correctly, but the error message is still there. Am I
correct in my assumption or is there more to it? If it truly an erroneous
error message, how do I make the computer realize that it is working
correctly?

Thanks in advance.

P.S. I will apply your "4/30" posting and will respond.

 

[Guest]

Dear Ramesh,

I went to the website that you suggested and found the eventlog/service
control manager. I don't know what exactly I am to looking for, but here is
what I did see:

The first error occured on 4/10 - Source DCOM, Event ID10005 - Attempting to
start Msk Service.

The second error - 4/11 - IrDA Protocoal Service failure

Third error - 4/11 - Infrared Monitor error

What do you make of that and what other information would you like?

Also, while I was at winxptutor, I found a registry mechanic trial program
which I downloaded and ran. It found 801 problems and repair the problems
down to 55. That is still a boat load of problems. Is the PC Mechanics
program a worthwhile investment?

Thanks in advance.

Dear Ramesh,

Another update in the saga. Yesterday when I started up my computer, the
same "spooler subsystem..." error message came up. (I hadn't read your 4/30
response until 5/1 @ 3pm.) I went to printer and faxes and took a chance at
adding a printer anyway. When I clicked on "add printer" the wizard came
right up and I was able to add my printer. The printer worked fine as I
printed a number of documents. This morning (5/1), I started up my computer
and again I receive the same "spooler..." error message. It appears that the
computer is operating correctly, but the error message is still there. Am I
correct in my assumption or is there more to it? If it truly an erroneous
error message, how do I make the computer realize that it is working
correctly?

Thanks in advance.

P.S. I will apply your "4/30" posting and will respond.

braceyr,

Was the Spooler service running when you got the error message? Also, check
the Event logs:
http://www.winxptutor.com/eventlog.htm

Inspect the "Service Control Manager" entries in the System log


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

I started partying too soon. When I fired up my computer today, bad news.
Back to square one. The same spooler message came up during the boot up and
for fun after I signed in, I went to "printers and faxes" and then to "add
printer;" the computer threw up the "operations cannot...." message.

SO, two questions come to mind, why did this situation happen in the first
place, and secondly, why did it seem like thing were on the amends last
night, but not today?

Look forward to hearing from you!!

 

[Ramesh, MS-MVP]

In the Event log, skip the "informational" entries, and look at the entries
denoted by Red X. You may try clearing the log once and restart.

I don't use any registry cleaner. If you're going to use one (to clear MRUs
and other stuff like that), use it with caution. A complete registry backup
would be needed, as we've heard many many horror stories about registry
cleaners..


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

I went to the website that you suggested and found the eventlog/service
control manager. I don't know what exactly I am to looking for, but here is
what I did see:

The first error occured on 4/10 - Source DCOM, Event ID10005 - Attempting to
start Msk Service.

The second error - 4/11 - IrDA Protocoal Service failure

Third error - 4/11 - Infrared Monitor error

What do you make of that and what other information would you like?

Also, while I was at winxptutor, I found a registry mechanic trial program
which I downloaded and ran. It found 801 problems and repair the problems
down to 55. That is still a boat load of problems. Is the PC Mechanics
program a worthwhile investment?

Thanks in advance.

 

[Guest]

Dear Ramesh,

Another day of the same stuff. Anyway, I applied your last posting,
clearing the events log. There was not any change. What I did do though was
to go to the events log immediately after rebooting to see what had
transpired in the reboot process. Here is the "error" break down: 11 errors
- service control manager, 5 errors - print. I don't know for sure what to
make of this information. I hope you do.

I was dismayed when I booted up my computer today. After having the ability
to print yesterday, not being able to print today was frustrating. It was
interesting in that, as I state earlier, I had added a couple of printers,
shut down my machine, started it up again, and they were still there, but
now, today, they were gone.

I will be looking forward to your reply.

Thanks in advance.

In the Event log, skip the "informational" entries, and look at the entries
denoted by Red X. You may try clearing the log once and restart.

I don't use any registry cleaner. If you're going to use one (to clear MRUs
and other stuff like that), use it with caution. A complete registry backup
would be needed, as we've heard many many horror stories about registry
cleaners..


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

I went to the website that you suggested and found the eventlog/service
control manager. I don't know what exactly I am to looking for, but here is
what I did see:

The first error occured on 4/10 - Source DCOM, Event ID10005 - Attempting to
start Msk Service.

The second error - 4/11 - IrDA Protocoal Service failure

Third error - 4/11 - Infrared Monitor error

What do you make of that and what other information would you like?

Also, while I was at winxptutor, I found a registry mechanic trial program
which I downloaded and ran. It found 801 problems and repair the problems
down to 55. That is still a boat load of problems. Is the PC Mechanics
program a worthwhile investment?

Thanks in advance.

 

[Ramesh, MS-MVP]

Here is the "error" break down: 11 errors - service control manager, 5
Please post the details.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

Another day of the same stuff. Anyway, I applied your last posting,
clearing the events log. There was not any change. What I did do though
was
to go to the events log immediately after rebooting to see what had
transpired in the reboot process. Here is the "error" break down: 11 errors
- service control manager, 5 errors - print. I don't know for sure what to
make of this information. I hope you do.

I was dismayed when I booted up my computer today. After having the ability
to print yesterday, not being able to print today was frustrating. It was
interesting in that, as I state earlier, I had added a couple of printers,
shut down my machine, started it up again, and they were still there, but
now, today, they were gone.

I will be looking forward to your reply.

Thanks in advance.

In the Event log, skip the "informational" entries, and look at the
entries
denoted by Red X. You may try clearing the log once and restart.

I don't use any registry cleaner. If you're going to use one (to clear
MRUs
and other stuff like that), use it with caution. A complete registry
backup
would be needed, as we've heard many many horror stories about registry
cleaners..


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

I went to the website that you suggested and found the eventlog/service
control manager. I don't know what exactly I am to looking for, but here
is
what I did see:

The first error occured on 4/10 - Source DCOM, Event ID10005 - Attempting
to
start Msk Service.

The second error - 4/11 - IrDA Protocoal Service failure

Third error - 4/11 - Infrared Monitor error

What do you make of that and what other information would you like?

Also, while I was at winxptutor, I found a registry mechanic trial program
which I downloaded and ran. It found 801 problems and repair the problems
down to 55. That is still a boat load of problems. Is the PC Mechanics
program a worthwhile investment?

Thanks in advance.

 

[Guest]

Dear Ramesh,

Could you give me some directions on how to accomplish the posting of the
error details? Is there a simple copy/paste routine that could do it or is
it a manual process? I tried looking for the copy paste routine, but I
didn't find it.

Thanks in advance.

Please post the details.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

Another day of the same stuff. Anyway, I applied your last posting,
clearing the events log. There was not any change. What I did do though
was
to go to the events log immediately after rebooting to see what had
transpired in the reboot process. Here is the "error" break down: 11 errors
- service control manager, 5 errors - print. I don't know for sure what to
make of this information. I hope you do.

I was dismayed when I booted up my computer today. After having the ability
to print yesterday, not being able to print today was frustrating. It was
interesting in that, as I state earlier, I had added a couple of printers,
shut down my machine, started it up again, and they were still there, but
now, today, they were gone.

I will be looking forward to your reply.

Thanks in advance.

In the Event log, skip the "informational" entries, and look at the
entries
denoted by Red X. You may try clearing the log once and restart.

Is the PC Mechanics program a worthwhile investment?

I don't use any registry cleaner. If you're going to use one (to clear
MRUs
and other stuff like that), use it with caution. A complete registry
backup
would be needed, as we've heard many many horror stories about registry
cleaners..


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

I went to the website that you suggested and found the eventlog/service
control manager. I don't know what exactly I am to looking for, but here
is
what I did see:

The first error occured on 4/10 - Source DCOM, Event ID10005 - Attempting
to
start Msk Service.

The second error - 4/11 - IrDA Protocoal Service failure

Third error - 4/11 - Infrared Monitor error

What do you make of that and what other information would you like?

Also, while I was at winxptutor, I found a registry mechanic trial program
which I downloaded and ran. It found 801 problems and repair the problems
down to 55. That is still a boat load of problems. Is the PC Mechanics
program a worthwhile investment?

Thanks in advance.

 

[Wesley Vogel]

Event ID & the Event Source are very important.

To open the Event Viewer...
Start | Run | Type: eventvwr | Click OK

For any Events that seem related to the problem...

Double click the event in Event Viewer | Click: the button below the second
arrow (looks like two pages) [[Copies the details of the event to the
Clipboard.]] | Paste into Notepad | Also click on:
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Read all info | Copy and paste to Notepad | Click the [+] Related Knowledge
Base articles | Follow any links that might be useful

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Dear Ramesh,

Could you give me some directions on how to accomplish the posting of the
error details? Is there a simple copy/paste routine that could do it or
is it a manual process? I tried looking for the copy paste routine, but I
didn't find it.

Thanks in advance.

Here is the "error" break down: 11 errors - service control manager, 5
errors - print.

Please post the details.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

Another day of the same stuff. Anyway, I applied your last posting,
clearing the events log. There was not any change. What I did do though
was
to go to the events log immediately after rebooting to see what had
transpired in the reboot process. Here is the "error" break down: 11
errors - service control manager, 5 errors - print. I don't know for
sure what to make of this information. I hope you do.

I was dismayed when I booted up my computer today. After having the
ability to print yesterday, not being able to print today was
frustrating. It was interesting in that, as I state earlier, I had
added a couple of printers, shut down my machine, started it up again,
and they were still there, but now, today, they were gone.

I will be looking forward to your reply.

Thanks in advance.

In the Event log, skip the "informational" entries, and look at the
entries
denoted by Red X. You may try clearing the log once and restart.

Is the PC Mechanics program a worthwhile investment?

I don't use any registry cleaner. If you're going to use one (to clear
MRUs
and other stuff like that), use it with caution. A complete registry
backup
would be needed, as we've heard many many horror stories about registry
cleaners..


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

I went to the website that you suggested and found the eventlog/service
control manager. I don't know what exactly I am to looking for, but
here is
what I did see:

The first error occured on 4/10 - Source DCOM, Event ID10005 -
Attempting to
start Msk Service.

The second error - 4/11 - IrDA Protocoal Service failure

Third error - 4/11 - Infrared Monitor error

What do you make of that and what other information would you like?

Also, while I was at winxptutor, I found a registry mechanic trial
program which I downloaded and ran. It found 801 problems and repair
the problems down to 55. That is still a boat load of problems. Is the
PC Mechanics program a worthwhile investment?

Thanks in advance.

 

[Wesley Vogel]

Event ID & the Event Source are very important.

To open the Event Viewer...
Start | Run | Type: eventvwr | Click OK

For any Events that seem related to the problem...

Double click the event in Event Viewer | Click: the button below the second
arrow (looks like two pages) [[Copies the details of the event to the
Clipboard.]] | Paste into Notepad | Also click on:
For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

Read all info | Copy and paste to Notepad | Click the [+] Related Knowledge
Base articles | Follow any links that might be useful

HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427

Event Viewer overview
http://www.microsoft.com/resources/.../xp/all/proddocs/en-us/event_overview_01.mspx

This can also be very useful.
You need to have the Event ID & the Event Source.

To view Windows XP Events and Errors, type the Source (for example, Print)
and/or the Event code (for example, 20) into the ID field, then click the Go
button. Source and Event codes may be found in the Event Viewer logs.

Windows XP Home/Professional Events and Errors
http://www.microsoft.com/technet/support/ee/ee_advanced.aspx

--
Hope this helps. Let us know.

Wes
MS-MVP Windows Shell/User

In

Dear Ramesh,

Could you give me some directions on how to accomplish the posting of the
error details? Is there a simple copy/paste routine that could do it or
is it a manual process? I tried looking for the copy paste routine, but I
didn't find it.

Thanks in advance.

Here is the "error" break down: 11 errors - service control manager, 5
errors - print.

Please post the details.

--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

Another day of the same stuff. Anyway, I applied your last posting,
clearing the events log. There was not any change. What I did do though
was
to go to the events log immediately after rebooting to see what had
transpired in the reboot process. Here is the "error" break down: 11
errors - service control manager, 5 errors - print. I don't know for
sure what to make of this information. I hope you do.

I was dismayed when I booted up my computer today. After having the
ability to print yesterday, not being able to print today was
frustrating. It was interesting in that, as I state earlier, I had
added a couple of printers, shut down my machine, started it up again,
and they were still there, but now, today, they were gone.

I will be looking forward to your reply.

Thanks in advance.

In the Event log, skip the "informational" entries, and look at the
entries
denoted by Red X. You may try clearing the log once and restart.

Is the PC Mechanics program a worthwhile investment?

I don't use any registry cleaner. If you're going to use one (to clear
MRUs
and other stuff like that), use it with caution. A complete registry
backup
would be needed, as we've heard many many horror stories about registry
cleaners..


--
Regards,

Ramesh Srinivasan, Microsoft MVP [Windows XP Shell/User]
Windows® XP Troubleshooting http://www.winhelponline.com


Dear Ramesh,

I went to the website that you suggested and found the eventlog/service
control manager. I don't know what exactly I am to looking for, but
here is
what I did see:

The first error occured on 4/10 - Source DCOM, Event ID10005 -
Attempting to
start Msk Service.

The second error - 4/11 - IrDA Protocoal Service failure

Third error - 4/11 - Infrared Monitor error

What do you make of that and what other information would you like?

Also, while I was at winxptutor, I found a registry mechanic trial
program which I downloaded and ran. It found 801 problems and repair
the problems down to 55. That is still a boat load of problems. Is the
PC Mechanics program a worthwhile investment?

Thanks in advance.