Opening Excel files via Outlook

J

JP

Today all of a sudden Outlook 2003 SP3 no longer opens excel attachments
properly. It does cause the Excel software to start but the screen remains
grey and empty. Any idea what's causing this ?

JP
 
P

Patrick Reed

This is a shot in the dark, but if you open Excel and go to Tools | Options
| General, is the option to ignore other applications checked?
 
J

JP

No, it isn't.

Patrick Reed said:
This is a shot in the dark, but if you open Excel and go to Tools | Options
| General, is the option to ignore other applications checked?
 
P

Patrick Reed

Just out of curiosity, if you first save the attachment, and then open it
from the folder to which it was saved, does it still behave the same way?

First thing I would try would be to clear out the temporary Internet files
folder. Please see here for instructions:
http://www.slipstick.com/outlook/securetemp.htm
Pay special attention to the fact you need to copy and paste the path into
the address bar or Start | Run because you cannot browse to this folder like
most others.

I need to also ask if you use an anti-virus scanner to scan incoming
messages. It may be worth it to try disabling any tie-in to Outlook through
the AV software's configuration and see if things behave differently.
Especially if these are password protected Excel files... I've experienced
issues where some AV software will choke because it can't scan the protected
file.

Another odd thing I've seen once or twice with Excel - sometimes an errant
reference to a previously opened spreadsheet causes Excel to choke. In
Excel, go to Tools | Options | General again. Clear the checkbox for the
recently used file list. Also, ensure the default file location points to a
valid path. If there is anything in the field labeled, "At startup, open all
files in:" clear that out.

And finally, I saw an Internet forum post out there that mentioned a faulty
printer connection causing a similar issue to this. I've never seen this
before, but it's worth a shot to check the printers installed on this
machine. Ensure whatever is there is available and can be printed to.

....any of this do anything for you?
 
J

JP

Patrick, I appreciate your comments.

To answer your questions:
1. when saved to disk the file opens normally
2. temp internet files cleared, no change
3. AV scanner turned off, no change
4. checkbox recently used files cleared, no change
5. printer connected/disconnected, no change

Should the fact that I don't see any verification certs (digital signatures
and/or trusted publishers) worry me I wonder ?
 
P

Patrick Reed

Just another wild idea - when Excel opens and is empty, select the Window
menu and then select Arrange... | Tiled | OK. It's worth a try.

I guess the next thing to try is a detect and repair on Office. From Excel
or Outlook, select Detect and Repair from the Help menu.
 
J

JP

Tried detect & repair twice, no change.
Actually the problem was a greyed-out advanced button that allows you to
change folder settings.
my computer - tools - folder options - file types - find xls extension -
click advanced button.
For more details check url
http://www.bauer-power.net/2008/07/excel-loads-blank-excel-files-when.html
Topic: Excel loads a blank excel file when attempting to load an existing file
Sometimes XP tries to outsmart itself causing this type of challenges.

Thanks for your help and ideas
JP
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top