Unable to open emails sent at attachments, in Outlook 2003 SP3?

[Robert Gordon]

Recently I've had a number of users experience the inability to open
emails sent to them as attachments, rather than as just inline. They
can properly open other attachments (.doc, .pdf, .xls, etc.) without
issue. The problem seems to only be with emails sent as attachments.
This issue happens whether the attachment email is sent from internal
user to user (i.e. never passing through anything but our Exchange 2003
SP2 Server), or from an external source which passes through our spam
firewall.

Any clues what would be causing this? Is it SP3 for Outlook related?

 

[Brian Tillman]

Recently I've had a number of users experience the inability to open
emails sent to them as attachments, rather than as just inline. They
can properly open other attachments (.doc, .pdf, .xls, etc.) without
issue. The problem seems to only be with emails sent as attachments.
This issue happens whether the attachment email is sent from internal
user to user (i.e. never passing through anything but our Exchange
2003 SP2 Server), or from an external source which passes through our
spam firewall.

Any clues what would be causing this?

Google Desktop Search is a likely culprit.

 

[Robert Gordon]

Wow! Really?! I'd heard GDS was breaking certain things in Outlook,
but didn't think this was a symptom of what GDS was affecting.

OK I'll give uninstalling it a shot and see if that fixes it.

 

[Valerie Grayson]

How do you uninstall it, even though I don't even know if I have it.