Outlook 2003

[Bob Cat]

Hi

I am operating a computer with AMD Athlon XP 2600 1.92 MHz with 2.00 GB of
Ram
My OS is Microsoft XP Professional (SP3)
My mail program is Outlook 2003 (11.8217.8221) SP3

After bring my computer on the air, when I open Outlook and read messages,
the outlook is put into the start up on the toolbar. When I close out
Outlook the Icon stays in Start up and then it is running 24/7. It never
closes out. And I cannot close it out.

At the same time this started happening I also started getting two different
errors that cause Outlook to close down and immediately restart. These
errors occur when I have to open and e-mail with an attachment. The first
e-mail with an attachment will open okay, but the second one I open will
cause the error. The following errors are shown in the Error Log

Faulting Application COH32.exe. version 6.1.7.18, Faulting Module . . . .
etc
Faulting Application Outlool.exe Version 11.0.8217.0 Stamp 480f95d9,
Faulting Module . . . . etc

I have tried to do a repair on the application but it has not helped.

How do I correct this problem?

Bob

 

[Milly Staples [MVP - Outlook]]

2 parts to your questions:

Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

1. PDA synchronization software with your PDA in the cradle.
2. WinFax Pro (especially 10.02 in Outlook 2003) - contact their support
for an alleged fix.
3. Franklin-Covey Plan Plus!
4. COM Add-ins.
5. Mail reminder add-ins that keep a stub of Outlook open in the background
to check for new mail and fire reminders.
6. Anti-virus/firewall programs that are set to scan incoming and outgoing
mail.

Second, the error message you posted indicates an issue with a third party
program - do you have any programs that integrate wiht outlook that could be
abbreviated to COH32.exe? If yes, either uninstall it or disable it to see
if it solves the problem. (from binging this, it appears to be connected to
Symantec Endpoint Protection
http://www.symantec.com/connect/forums/coh32exe-cpu-usage.)

--
Milly Staples [MVP - Outlook]

Post all replies to the group to keep the discussion intact.
ALWAYS post your Outlook version.
How to ask a question: http://support.microsoft.com/KB/555375


After furious head scratching, Bob Cat asked:

| Hi
|
| I am operating a computer with AMD Athlon XP 2600 1.92 MHz with 2.00
| GB of Ram
| My OS is Microsoft XP Professional (SP3)
| My mail program is Outlook 2003 (11.8217.8221) SP3
|
| After bring my computer on the air, when I open Outlook and read
| messages, the outlook is put into the start up on the toolbar. When
| I close out Outlook the Icon stays in Start up and then it is running
| 24/7. It never closes out. And I cannot close it out.
|
| At the same time this started happening I also started getting two
| different errors that cause Outlook to close down and immediately
| restart. These errors occur when I have to open and e-mail with an
| attachment. The first e-mail with an attachment will open okay, but
| the second one I open will cause the error. The following errors are
| shown in the Error Log
|
| Faulting Application COH32.exe. version 6.1.7.18, Faulting Module .
| . . . etc
| Faulting Application Outlool.exe Version 11.0.8217.0 Stamp 480f95d9,
| Faulting Module . . . . etc
|
| I have tried to do a repair on the application but it has not helped.
|
| How do I correct this problem?
|
| Bob

 

[Marts]

Milly Staples [MVP - Outlook] wrote...

2 parts to your questions:

Some common reasons why Outlook will not shut down completely when you click
either the X or Exit:

Probably related, not sure.

I exit Outlook. Nothing in the Inbox. I shut the PC down. When I start it up
again some time later it comes to the login screen where it shows under my user
login icon (2 unread messages).

I then log on and open Outlook. But there is nothing in the Inbox. But when I
click on "Send/Receive" 2 new messages are downloaded.

Does Outlook, at some stage, run in the background and poll the email server and
see how many messages are ready for downloading?