online only in safe mode? why?

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

Hi all, I would like to ask how to corect this issue: I can only connect
online in safe mode. I've been checking all the services i have running as
well as the network setings(which don't seem to change in safe mode).
any advice is appreciated.
 
Best advice is to suggest you ask this question in a newsgroup that is
relevant to your question. This newsgroup is for questions and answers
about Microsoft Access, a relational database program.
 
Oops. Ignore that last post. I thought I had clicked an Access newsgroup
in my newsreader. People regularly ask about network access and things of
the sort there, so your question seemed to be one of those until I looked a
little more carefully at the group heading.
 
nerdocalypse said:
Hi all, I would like to ask how to corect this issue: I can only
connect online in safe mode. I've been checking all the services i
have running as well as the network setings(which don't seem to change
in safe mode). any advice is appreciated.
Click to expand...

We'd love to help you but you haven't given us any information with
which to do so. Here is a link which will show you what details to
include in your next post:

http://www.dts-l.org/goodpost.htm

Some examples of things we would need to know to give you focused
troubleshooting:

1. Operating system (Home, Pro, service pack level)
2. What happens when you try? Text of any error messages.
3. Look in Event Viewer for clues and report them.
Start>Run>eventvwr.msc [enter]
4. Were you ever able to get online in Regular Mode? If so, what changed
between the time things worked and the time they didn't?
5. Virus/malware status of the computer - if you think it is clean what
programs (and versions) did you use to determine this?
6. What troubleshooting have you already done?
7. How do you connect to the Internet?

Etc.

Malke
 
1. Operating system (Home, Pro, service pack level)
Click to expand...
-XP service pack 2
2. What happens when you try? Text of any error messages.
Click to expand...
-outside of safe mode, every website i try to load will only display the
usual message that you get when you are offline. programs like msn will not
detect a connection.
3. Look in Event Viewer for clues and report them.
Click to expand...
-nothing there?
4. Were you ever able to get online in Regular Mode? If so, what changed
between the time things worked and the time they didn't?
Click to expand...
yes, until a week or two weeks ago i was able. several things may have
changed in that time, like being disconnected then reconnected to a router,
etc. but system restoring to an earlier time does not work...

5. Virus/malware status of the computer - if you think it is clean what
programs (and versions) did you use to determine this?
Click to expand...
-i've used kaspersky antivirus and norton to scan and get rid of a few
viruses, and there may be more, but no more that i can detect...
6. What troubleshooting have you already done?
Click to expand...
-i went through the windows networking troubleshooter, tried using system
restore and antiviruses, calling my isp, changing the services that are
automatic/manual/disabled...
7. How do you connect to the Internet?
Click to expand...
-hi speed cable through a router

-thanks for your assistance
 
nerdocalypse said:
-XP service pack 2

-outside of safe mode, every website i try to load will only display
the usual message that you get when you are offline. programs like msn
will not detect a connection.

-nothing there?

yes, until a week or two weeks ago i was able. several things may have
changed in that time, like being disconnected then reconnected to a
router, etc. but system restoring to an earlier time does not work...


-i've used kaspersky antivirus and norton to scan and get rid of a few
viruses, and there may be more, but no more that i can detect...

-i went through the windows networking troubleshooter, tried using
system restore and antiviruses, calling my isp, changing the services
that are automatic/manual/disabled...

-hi speed cable through a router

-thanks for your assistance
Click to expand...

Thanks for all the good information. Since you can get online in Safe
Mode and not Regular Mode, it is logical to assume that something is
running in Regular Mode and not Safe Mode that prevents you from
connecting.

Here are some more suggestions. In troubleshooting, it is important to
do one step at a time and check after each change.

1. Do the systematic malware troubleshooting, including all preparatory
work, from here:
http://www.elephantboycomputers.com/page2.html#Removing_Malware

I know you say you've done some scanning, but antivirus programs won't
find a lot of malware. Besides, in the troubleshooting process it is
important to work methodically and one of the first things to determine
is that you are working from a virus/malware-free base.

2. You mentioned both Kaspersky and NAV. Which one do you have
installed? If you had NAV and uninstalled it and then installed
Kaspersky, perhaps NAV wasn't completely uninstalled. Look carefully at
any third-party security software you have running, particularly at
firewall settings. For instance, if you have two firewalls running,
this could cause the problem. SP2 automatically enables the Windows
Firewall. NAV has an "Internet Worm Protection" function that is
actually a firewall. You would not want both of these running.

3. Since you are behind a router and have SP2 installed, it is safe for
you to do clean-boot troubleshooting and try to connect to the
Internet. Do this and see what happens to try and determine what is
running in Regular Mode that is causing the issue.

Clean boot in Windows XP - http://support.microsoft.com/kb/310353

Clean-boot advanced troubleshooting in Windows XP -
http://support.microsoft.com/kb/316434

and How to Troubleshoot By Using the Msconfig Utility in Windows XP -
http://support.microsoft.com/?id=310560

4. Since you have cable, you have no need for any ISP-provided software
to be installed on the machine. If you have any ISP-provided software,
uninstall it.

You can go further to test the hardware by a) booting with Knoppix, a
Linux distro that runs from cd; or b) swapping out the NIC for a
known-working one. However, because you can get online in Safe Mode I
doubt this is a hardware issue.* Try the other stuff and let me know
what happens.

*You said that your operating system is "Home, Pro...". Since Home and
Pro are two separate editions of XP, are you dual-booting? If you are
dual-booting and experience the same problem in both your operating
systems, then look to your hardware. Start with the easy, cheap stuff
by swapping out cables, then NIC's.

These procedures can be lengthy and complicated. If this isn't your cup
of tea, there is no shame in admitting that and taking the machine to a
professional computer repair shop (not your local version of
BigStoreUSA).

Malke
 
Back
Top