One website causes IE to shut down

[Guest]

I have a user who cannot login to one particular website using IE. When she
does, she gets the "IE has encountered a problem and needs to shut down"
error.

She previously had malware on her computer which was redirecting any login
info she used to another website. The malware has been removed and she can
login to any other website with no difficulties. She can login to this
website from other computers, and other users can login to this site from her
computer. It is only this particular user on this particular computer with
this particular website while using IE. She has no problems while using
FireFox.

Is there anything that can be done short of repairing XP (this would cause a
whole slew of problems for us, since we use customized images for all
computers)? Is IE so tied to the OS that it cannot be uninstalled/reinstalled?

Thanks!
Auschten

 

[Jan Il]

Hi Auschten

Try the following and see if it helps:

Cannot browse certain websites
http://www.dslreports.com/faq/10082

or..

Go to the following and open with Notepad,
C:\WINDOWS\hosts (the one with no extension (not the .SAM one)
then delete any listing reference for the site you are trying to open.
Then Save and close.

See general inforamtion here about secure sites:
http://inetexplorer.mvps.org/answers2.htm#secure_sites
http://inetexplorer.mvps.org/answers.htm#dnsAdvice about secure sites and in
general
http://inetexplorer.mvps.org/answers2.htm#secure_sites
http://inetexplorer.mvps.org/answers.htm#dns.

Also..... try adding the site to your Trusted Zone.

Hope this helps

Jan
Smiles are meant to be shared,
that's why they're so contagious.

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[Guest]

I had the exact same problem, using one internet server,it would shut down on
me and using firefox it did not happen. So I ended up downloading another
Internet explorer6 from microsoft, and removing firefox browser. So far it is
working ok. Could never figure it out, yet my internet server said to
download I E and try again/ it could have been deleting something from
checking spyware.

 

[Jan Il]

Hi doubled

I had the exact same problem, using one internet server,it would shut down
on
me and using firefox it did not happen. So I ended up downloading another
Internet explorer6 from microsoft, and removing firefox browser. So far it
is
working ok. Could never figure it out, yet my internet server said to
download I E and try again/ it could have been deleting something from
checking spyware.

Yes..such problems can happen when removing spyware or malware. Often doing
a repair of IE from the Add/Remove programs, or in place reinstall can
restore any missing or damaged files as well.

Jan
Smiles are meant to be shared,
that's why they're so contagious.