On the behalf of.." has disappeared "

[TAV]

We use a generic help desk inbox that all of the IT staff
has owner rights to. We would all send email by changing
the "from" field to user "HelpDesk". The emails when
received would reflect, "persons name on the behalf of
HelpDesk" We have moved to a new Exchange 2000 server and
the "behalf of" no longer appears. Even thou we change
the "from" field and it shows "HelpDesk" when sending
email out, the receipt of it reflects only the persons
name. So responses go back to the sender as a person, and
not the generic HelpDesk inbox. No settings have been
changed at the user Help Desk's Inbox. Have used
Microsoft's Chat Support and articles 327000 & 328927 with
no luck.
PLEASE ANY SUGGESTIONS WELCOMED.

 

[Diane Poremsky [MVP]]

did they setup the send as permissions on the mailbox when it moved to a new
server?

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
Coauthor, OneNote 2003 for Windows (Visual QuickStart Guide)
Author, Google and Other Search Engines (Visual QuickStart Guide)



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