OmniPage/Nuance - How to submit crash/bug reports?

[Jim Garrison]

There doesn't seem to be any way to submit bug reports
for OmniPage 15 (or any other version) on the Nuance
website. There seems to be only one option -- paid
support at $9.95 per call.

Is this really it?

Do they not want to know about bugs in their products?

 

[Dances With Crows]

["Followup-To:" header set to comp.periphs.scanners.]

There doesn't seem to be any way to submit bug reports for OmniPage 15
(or any other version) on the Nuance website. There seems to be only
one option -- paid support at $9.95 per call.

Is this really it? Do they not want to know about bugs in their
products?

They probably don't want bug reports from ordinary users for a few
reasons. 1) Many users can't put together a good bug report. 2) Making
bugs public knowledge scares timid users. 3) Implementing a bug-tracking
system takes time and resources. Depending on how large the company is,
stupid politics may also play a role.

What might help more is to describe the actions you take that reproduce
this bug, and describe your machine and the scanner you're using.
Something like "'DozeXP Service Hack 3, Epson 12345Z, when I open
FooProgram, set resolution to 1200DPI, and do File->Acquire Image, it
starts scanning and then segfaults." Maybe another user has had the
same problem and knows of a workaround. (And that approach won't cost
you $10.) HTH anyway,

 

[Jim Garrison]

["Followup-To:" header set to comp.periphs.scanners.]

There doesn't seem to be any way to submit bug reports for OmniPage 15
(or any other version) on the Nuance website. There seems to be only
one option -- paid support at $9.95 per call.

[snip]
What might help more is to describe the actions you take that reproduce
this bug, and describe your machine and the scanner you're using.
Something like "'DozeXP Service Hack 3, Epson 12345Z, when I open
FooProgram, set resolution to 1200DPI, and do File->Acquire Image, it
starts scanning and then segfaults." Maybe another user has had the
same problem and knows of a workaround. (And that approach won't cost
you $10.) HTH anyway,

OK, I'll bite. Omnipage 15 prompted me to install a Service
Pack two days ago. I accepted, and now the program doesn't
work at all. It gives a "General, Unspecified error" message
when saving to a file, and crashes at other random places. I've
posted a couple of screenshots at http://jhmg.net/misc/op/

I'm ready to uninstall and reinstall without the Service Pack.