Oleault32.dll Crashes--Prevention?

[Chad Harris]

I'm on an XP SP2 box regularly SFC'd Perf Disk Defragged, Spyware scanned,
and fully updates with what MSFT offers.

Recently IE has been closed with an Oleaut 32.dll error that shows up in
Event Viewer and on the deaktop with this error. I often can prevent IE
from crashing by opening new instances of iexplore.exe or the shell
explorer.exe but not with this. It closes all my browser windows.

Description:
Faulting application iexplore.exe, version 6.0.2900.2180, faulting module
ole32.dll, version 5.1.2600.2595, fault address 0x0008e1d7.

I have searched and read what's on MSFT's site and in the MSKBs on
Oleaut32.dll and not found anything to prevent this including running SFC
successfully.

I reregistered it fwiw with a REGSRV32 Oleaut32.dll command in the run box.
The IE repair tool is for IE5X offered in the MSKBs; I would have thought
the fix would have been in XPRTM, SP1 or SP2.
http://support.microsoft.com/?kbid=194177

I also saw this fix and wonder if anyone has experience with it:

http://64.233.161.104/search?q=cach...om/faq/ie.htm+oleaut32.dll+MSKB&hl=en&start=8
Of course MSFT hasn't found a way to link up useufl information with the
error, and although they talk about improving this at Redmond and at
meetings all the time, I don't expect real time error help that works to
see daylight until Blackcomb rears it's head--certainly not in Longhorn.

Does anyone have any practical fixes, downloads, ect to prevent this
annoying IE crash.

Tia,

Chad Harris
_______________________________________________________________

 

[PA Bear]

What were/are you doing when you get this error?

1. First try (re)installing 5.6 Scripting Engine
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp

Faulting application iexplore.exe, version 6.0.2900.2180, faulting module
*ole32.dll*, version 5.1.2600.2595, fault address 0x0008e1d7...
I reregistered it fwiw with a REGSRV32 Oleaut32.dll command in the run
box.

2. OLEAUT32.DLL and OLE32.DLL are two different files, Chad. Try instead:

Start > Run > (type in) regsvr32 ole32.dll > OK

3. Are you fully up-to-date at Windows Update?

4. Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/data/tshoot.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/

 

[Chad Harris]

Robear--

The message did read ole32.dll as I pasted from EV so thanks for that
distinction because I wasn't making it. I was able to read a lot of MSDNese
I couldn't appreciate on different sites. I am fully up on Win Up. I did
recently install the WSH 5.6, (the other day) when I got script errors that
were fixed by a KB here before I found it. The ole32.dll crashes predated
that and followed it.

(I ought to post the problem I have with script errors trying to fix NIS to
browse the web here though and I probably will. Installing WSH 5.6 doesn't
prevent script errors when I try to follow Norton KBs to scan the Norton
firewall but another issue.) Norton's top tech support managers blame MSFT
script host as broken, and MSFT blames Norton. What else is new there? If
there is scripting to fix an actuallybroken newly installed WSH I need to
learn because I have tried very hard to search out what I could do in that
vein, since I don't know how to script.

Thanks much for your post and your many helpful ones all over the groups so
many of us have continued to learn from--and the great links. Maybe
regegistering the correct .dll will help. I try to frequently spyware scan
with 3--MSFT AS, Adaware, and Spybot but given the literature's figures on
misses with any that could sure be an Achilles heel.

Chad Harris
_______________________________________

 

[PA Bear]

What version of NIS? Was another Norton product ever installed and if so
what was it and what version?

Was another anti-virus application or firewall ever installed & ditto?

 

[Chad Harris]

Robear--

I really welcome and appreciate the chance to show you this problem and
forgive me for not getting back promptly. I want to tie it together with the
links and remedies that have not worked, including Symantec's inability to
deal with it at the highest levels of their Tech Support team in Oregon.
It's NIS 2005, there have been previous versions which were meticulously
manually and tool cleaned per their instructions. They have one Norton KB
on scripts which basically says they have no solution--you and I have seen
those before.

I was left thinking that if in fact WSH 5.6 which seems to be working fine
in every other context were "broken", without any scripting ability I would
be powerless to fix it. It seemed to be the old case of Symantec blaming
MSFT their platinum partner and now competitor and MSFT blaming Symantec. I
will get this and links together. It frustrates me no end that I bought NIS
and can't use it because it blocks my surfing the web no matter what I do.
There h as to be a simple solution somewhere.

Sometime later today I will lay out the links and *everything that we've
tried* including many meticulous uninstalls of every manual Norton reg key
and folder per their byzantine KBs on this. I will also list previous
Norton products in and manually uninstalled. The only AV products or
security products ever installed have been Norton aside from the SP2 Win
Firewall I'm running now since I can't run NIS's firewall. As you know
getting Norton anything in or out can at times be a problem and I've
overcome all of them including Manual uninstalls and reaching for the
Windows Installer Cleanup Utility when necessary. Also I don't want to
forget to tell you that while Norton System Works (2003) was manually and
completely uninstalled (when it wouldn't go quietly via Add/Remove) is still
listed on the exceptions tab of the SP2 Win Firewall, and Norton Ghost which
I had in but uninstalled at the request of Norton to try to make NIS work is
listed there, NIS is not. I doubt but don't know for sure if its not
showing up on the Exceptions tab matters.

Thanks much,

Chad Harris
_____________________________________________

 

[PA Bear]

The Symantec page 'Uninstalling and reinstalling Norton AntiVirus 2003'
(http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906) makes
reference to reinstalling Windows 5.6 Script Engine as a final step.

I discovered the above today when replying to another poster in OE6
newsgroup
(http://groups-beta.google.com/group...ie6_outlookexpress/msg/53ae2738217156fa?hl=en
or http://snipurl.com/ezhq). [If you wanna see a /really/ complicated
NAV/NSW uninstall problem, check it out. <w>]

References for you:

Uninstalling and reinstalling Norton AntiVirus 2003
Subsection: To uninstall Norton SystemWorks 2003 if Add/Remove Programs
does not work
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906

Removing your Norton program using SymNRT (/very/ new: 17 May-05)
Applies to:
Norton AntiVirus 2004, 2005, 2004 Professional, and 2005 Professional
Norton Internet Security 2004, 2005, 2004 Professional, and 2005
Professional
Norton SystemWorks 2004 and 2005
Norton AntiSpam 2004 and 2005
Norton Personal Firewall 2004 and 2005
Norton Ghost 2003 and 9.0
Norton Password Manager 2004
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

You have my utmost sympathies, Chad. In future, I will be advising anyone
who's uninstalling/reinstalling a Norton 2004 or higher application to use
SymnNRT, despite what Symantec may say or how cleanly the Norton app apears
to uninstall. Given what I've learned recently, my prejudice against
Symantec products is even more adamnant and I will strongly caution anyone
against installing any Symantec product from now on.

Related:

Microsoft Windows OneCare - Press release
http://www.microsoft.com/presspass/press/2005/may05/05-13WindowsOneCarePR.asp

Windows OneCare Home Page
http://www.microsoft.com/windows/onecare/default.mspx

Thanks for your kind words and feedback. It is very much appreciated.

 

[Chad Harris]

Robear--

I appreciate your links and always thorough posts and although I did happen
on this link below and may not have read some of these articles. I have
read a lot of Firewalll configuration articles from Norton as to not being
able to get through to the net.

http://tinyurl.com/do2je (I don't remember where I saw this--a ngp
post--may have been yours) I spent weeks with all of the manual uninstall
KBs from Symantec Norton.

I look forward later to showing you my problem. I installed the WSH 5.6
over 50 times but it's not havening impact on this and I manually
uninstalled every Norton Product I had on this box including Ghost 5.0.
Ghost 5.0 installed on SP2 will BSOD you and some times people can't get up
to Windows afterward if you don't follow the 2 Norton KBs to add a line to
boot .ini and take several other steps on an XP SP2 box prior to installing
Ghost 5.0 I had the pleasure of recovering from several of them (one of the
two times I've ever seen LNG work when SR wouldn't or LNG work at all--the
other was with a Nero InCD install that went south.)

During SP2 when Redmond SP2 team members were in town for meeting, I said
neither you nor Symantec is dealing with the glitches and they said "Oh it
will be well taken care of by RTM" by us and Norton (this was in June of
2004) and of course it wasn't.

I know for a fact that there were tons of posts on conflicts with every
Norton app and SP2 prior to it's release while it was in Beta and MSFT
personnel read every one of them.

Thanks very much,

Will get the history and links up later.

Chad Harris
____________________________________________

The Symantec page 'Uninstalling and reinstalling Norton AntiVirus 2003'
(http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906)
makes reference to reinstalling Windows 5.6 Script Engine as a final step.

I discovered the above today when replying to another poster in OE6
newsgroup
(http://groups-beta.google.com/group...ie6_outlookexpress/msg/53ae2738217156fa?hl=en
or http://snipurl.com/ezhq). [If you wanna see a /really/ complicated
NAV/NSW uninstall problem, check it out. <w>]

References for you:

Uninstalling and reinstalling Norton AntiVirus 2003
Subsection: To uninstall Norton SystemWorks 2003 if Add/Remove Programs
does not work
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906

Removing your Norton program using SymNRT (/very/ new: 17 May-05)
Applies to:
Norton AntiVirus 2004, 2005, 2004 Professional, and 2005 Professional
Norton Internet Security 2004, 2005, 2004 Professional, and 2005
Professional
Norton SystemWorks 2004 and 2005
Norton AntiSpam 2004 and 2005
Norton Personal Firewall 2004 and 2005
Norton Ghost 2003 and 9.0
Norton Password Manager 2004
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

You have my utmost sympathies, Chad. In future, I will be advising anyone
who's uninstalling/reinstalling a Norton 2004 or higher application to use
SymnNRT, despite what Symantec may say or how cleanly the Norton app
apears to uninstall. Given what I've learned recently, my prejudice
against Symantec products is even more adamnant and I will strongly
caution anyone against installing any Symantec product from now on.

Related:

Microsoft Windows OneCare - Press release
http://www.microsoft.com/presspass/press/2005/may05/05-13WindowsOneCarePR.asp

Windows OneCare Home Page
http://www.microsoft.com/windows/onecare/default.mspx

Thanks for your kind words and feedback. It is very much appreciated.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Robear--

I really welcome and appreciate the chance to show you this problem and
forgive me for not getting back promptly. I want to tie it together with
the links and remedies that have not worked, including Symantec's
inability to deal with it at the highest levels of their Tech Support
team in Oregon. It's NIS 2005, there have been previous versions which
were meticulously manually and tool cleaned per their instructions. They
have one Norton KB on scripts which basically says they have no
solution--you and I have seen those before.

I was left thinking that if in fact WSH 5.6 which seems to be working
fine
in every other context were "broken", without any scripting ability I
would be powerless to fix it. It seemed to be the old case of Symantec
blaming MSFT their platinum partner and now competitor and MSFT blaming
Symantec. I will get this and links together. It frustrates me no end
that I bought NIS and can't use it because it blocks my surfing the web
no matter what I do. There h as to be a simple solution somewhere.

Sometime later today I will lay out the links and *everything that we've
tried* including many meticulous uninstalls of every manual Norton reg
key
and folder per their byzantine KBs on this. I will also list previous
Norton products in and manually uninstalled. The only AV products or
security products ever installed have been Norton aside from the SP2 Win
Firewall I'm running now since I can't run NIS's firewall. As you know
getting Norton anything in or out can at times be a problem and I've
overcome all of them including Manual uninstalls and reaching for the
Windows Installer Cleanup Utility when necessary. Also I don't want to
forget to tell you that while Norton System Works (2003) was manually and
completely uninstalled (when it wouldn't go quietly via Add/Remove) is
still listed on the exceptions tab of the SP2 Win Firewall, and Norton
Ghost which I had in but uninstalled at the request of Norton to try to
make NIS work is listed there, NIS is not. I doubt but don't know for
sure if its not showing up on the Exceptions tab matters.

Thanks much,

 

[PA Bear]

Why do you hold MS responsible for making Norton products compatible with
SP2? SP2 went RTM on 9 Aug-04 and Norton didn't release any SP2-specific
updates for any of its products until late September, IIRC.

I have come to the conclusion that, short of flattening the box and
reinstalling Windows, the only way to remove every last trace of a Norton
product is to use the appropriate removal tool (e.g., SymNRT, Rnav2003.exe)
and then followup with a "cleaner" like Easy Cleaner or CCleaner.

That's my story and I'm stickin' to it.
--
~PA Bear

Robear--

I appreciate your links and always thorough posts and although I did
happen
on this link below and may not have read some of these articles. I have
read a lot of Firewalll configuration articles from Norton as to not being
able to get through to the net.

http://tinyurl.com/do2je (I don't remember where I saw this--a ngp
post--may have been yours) I spent weeks with all of the manual uninstall
KBs from Symantec Norton.

I look forward later to showing you my problem. I installed the WSH 5.6
over 50 times but it's not havening impact on this and I manually
uninstalled every Norton Product I had on this box including Ghost 5.0.
Ghost 5.0 installed on SP2 will BSOD you and some times people can't get
up
to Windows afterward if you don't follow the 2 Norton KBs to add a line to
boot .ini and take several other steps on an XP SP2 box prior to
installing
Ghost 5.0 I had the pleasure of recovering from several of them (one of
the
two times I've ever seen LNG work when SR wouldn't or LNG work at all--the
other was with a Nero InCD install that went south.)

During SP2 when Redmond SP2 team members were in town for meeting, I
said
neither you nor Symantec is dealing with the glitches and they said "Oh it
will be well taken care of by RTM" by us and Norton (this was in June of
2004) and of course it wasn't.

I know for a fact that there were tons of posts on conflicts with every
Norton app and SP2 prior to it's release while it was in Beta and MSFT
personnel read every one of them.

Thanks very much,

Will get the history and links up later.

Chad Harris
____________________________________________

The Symantec page 'Uninstalling and reinstalling Norton AntiVirus 2003'
(http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906)
makes reference to reinstalling Windows 5.6 Script Engine as a final
step.

I discovered the above today when replying to another poster in OE6
newsgroup
(http://groups-beta.google.com/group...ie6_outlookexpress/msg/53ae2738217156fa?hl=en
or http://snipurl.com/ezhq). [If you wanna see a /really/ complicated
NAV/NSW uninstall problem, check it out. <w>]

References for you:

Uninstalling and reinstalling Norton AntiVirus 2003
Subsection: To uninstall Norton SystemWorks 2003 if Add/Remove
Programs
does not work
http://service1.symantec.com/SUPPORT/nav.nsf/docid/2002122115120906

Removing your Norton program using SymNRT (/very/ new: 17 May-05)
Applies to:
Norton AntiVirus 2004, 2005, 2004 Professional, and 2005 Professional
Norton Internet Security 2004, 2005, 2004 Professional, and 2005
Professional
Norton SystemWorks 2004 and 2005
Norton AntiSpam 2004 and 2005
Norton Personal Firewall 2004 and 2005
Norton Ghost 2003 and 9.0
Norton Password Manager 2004
http://service1.symantec.com/SUPPORT/tsgeninfo.nsf/docid/2005033108162039

You have my utmost sympathies, Chad. In future, I will be advising
anyone
who's uninstalling/reinstalling a Norton 2004 or higher application to
use
SymnNRT, despite what Symantec may say or how cleanly the Norton app
apears to uninstall. Given what I've learned recently, my prejudice
against Symantec products is even more adamnant and I will strongly
caution anyone against installing any Symantec product from now on.

Related:

Microsoft Windows OneCare - Press release
http://www.microsoft.com/presspass/press/2005/may05/05-13WindowsOneCarePR.asp

Windows OneCare Home Page
http://www.microsoft.com/windows/onecare/default.mspx

Thanks for your kind words and feedback. It is very much appreciated.
--
~Robear Dyer (PA Bear)
MS MVP-Windows (IE/OE) & Security

Robear--

I really welcome and appreciate the chance to show you this problem
and
forgive me for not getting back promptly. I want to tie it together with
the links and remedies that have not worked, including Symantec's
inability to deal with it at the highest levels of their Tech Support
team in Oregon. It's NIS 2005, there have been previous versions which
were meticulously manually and tool cleaned per their instructions.
They
have one Norton KB on scripts which basically says they have no
solution--you and I have seen those before.

I was left thinking that if in fact WSH 5.6 which seems to be working
fine
in every other context were "broken", without any scripting ability I
would be powerless to fix it. It seemed to be the old case of Symantec
blaming MSFT their platinum partner and now competitor and MSFT blaming
Symantec. I will get this and links together. It frustrates me no end
that I bought NIS and can't use it because it blocks my surfing the web
no matter what I do. There h as to be a simple solution somewhere.

Sometime later today I will lay out the links and *everything that we've
tried* including many meticulous uninstalls of every manual Norton reg
key
and folder per their byzantine KBs on this. I will also list previous
Norton products in and manually uninstalled. The only AV products or
security products ever installed have been Norton aside from the SP2 Win
Firewall I'm running now since I can't run NIS's firewall. As you know
getting Norton anything in or out can at times be a problem and I've
overcome all of them including Manual uninstalls and reaching for the
Windows Installer Cleanup Utility when necessary. Also I don't want to
forget to tell you that while Norton System Works (2003) was manually
and
completely uninstalled (when it wouldn't go quietly via Add/Remove) is
still listed on the exceptions tab of the SP2 Win Firewall, and Norton
Ghost which I had in but uninstalled at the request of Norton to try to
make NIS work is listed there, NIS is not. I doubt but don't know for
sure if its not showing up on the Exceptions tab matters.

Thanks much,

What version of NIS? Was another Norton product ever installed and if
so what was it and what version?

Was another anti-virus application or firewall ever installed & ditto?
--
The message did read ole32.dll as I pasted from EV so thanks for that
distinction because I wasn't making it. I was able to read a lot of
MSDNese I couldn't appreciate on different sites. I am fully up on
Win Up. I did recently install the WSH 5.6, (the other day) when I
got script errors that were fixed by a KB here before I found it.
The ole32.dll crashes predated that and followed it.

(I ought to post the problem I have with script errors trying to fix
NIS to browse the web here though and I probably will. Installing
WSH 5.6 doesn't prevent script errors when I try to follow Norton KBs
to scan the Norton firewall but another issue.) Norton's top tech
support managers blame MSFT script host as broken, and MSFT blames
Norton. What else is new there? If there is scripting to fix an
actuallybroken newly installed WSH I need to learn because I have
tried very hard to search out what I could do in that vein, since I
don't know how to script. Thanks much for your post and your many
helpful ones all over the
groups so many of us have continued to learn from--and the great
links. Maybe regegistering the correct .dll will help. I try to
frequently spyware scan with 3--MSFT AS, Adaware, and Spybot but
given the literature's figures on misses with any that could sure be
an Achilles heel.
What were/are you doing when you get this error?

1. First try (re)installing 5.6 Scripting Engine
http://msdn.microsoft.com/library/default.asp?url=/downloads/list/webdev.asp

Faulting application iexplore.exe, version 6.0.2900.2180,
faulting
module *ole32.dll*, version 5.1.2600.2595, fault address
0x0008e1d7...
I reregistered it fwiw with a REGSRV32 Oleaut32.dll command in
the
run box.

2. OLEAUT32.DLL and OLE32.DLL are two different files, Chad. Try
instead: Start > Run > (type in) regsvr32 ole32.dll > OK

3. Are you fully up-to-date at Windows Update?

4. Checking for/Help with Hijackware
http://aumha.org/a/parasite.htm
http://aumha.org/a/quickfix.htm
http://aumha.net/viewtopic.php?t=5878
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/data/tshoot.htm
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://defendingyourmachine.blogspot.com/
--
Chad Harris wrote:
I'm on an XP SP2 box regularly SFC'd Perf Disk Defragged, Spyware
scanned,
and fully updates with what MSFT offers.

Recently IE has been closed with an Oleaut 32.dll error that
shows up in Event Viewer and on the deaktop with this error. I
often can prevent IE from crashing by opening new instances of
iexplore.exe or the shell explorer.exe but not with this. It
closes all my browser windows. Description:
Faulting application iexplore.exe, version 6.0.2900.2180,
faulting
module ole32.dll, version 5.1.2600.2595, fault address
0x0008e1d7.

I have searched and read what's on MSFT's site and in the MSKBs
on
Oleaut32.dll and not found anything to prevent this including
running SFC successfully.

I reregistered it fwiw with a REGSRV32 Oleaut32.dll command in
the
run box. The IE repair tool is for IE5X offered in the MSKBs; I
would have thought the fix would have been in XPRTM, SP1 or SP2.
http://support.microsoft.com/?kbid=194177

I also saw this fix and wonder if anyone has experience with it:

http://64.233.161.104/search?q=cach...om/faq/ie.htm+oleaut32.dll+MSKB&hl=en&start=8
Of course MSFT hasn't found a way to link up useufl information
with the error, and although they talk about improving this at
Redmond and at meetings all the time, I don't expect real time
error help that works to see daylight until Blackcomb rears it's
head--certainly not in Longhorn. Does anyone have any practical
fixes, downloads, ect to prevent this
annoying IE crash.