eBuyer.....yeah..WHATEVER!!
I'm gonna jump on this bandwaggon and add my dissaproving view of eBuyer.com
THEY ARE A JOKE OF A COMPANY!!
When i first saw the site, i thought it look good, and the prices looked great. Almost everyday that has passed since, i have seen something that makes me think less and less of them.
The first thing to PISS me off was:
When you make a large order with eBuyer (say 10 items), they will not put your items on hold should one of them be out of stock...sorry, they will only hold them for a maximum of 2 days which is odd since it takes them a minimum of 4 days to get any item back in stock (and your lucky if it is 4 days rather than 4 weeks). What this means, is that there is a high possibility that you will NEVER recieve your order...why?....because as soon as your item does come into stock, there is a VERY high chance that one or more of your other items (which they would not hold for you) will have gone out of stock....this continues to take you round and round in circles. Eventually, what i had to do was make one order for the 8 items that were in stock (which inclded me changing a few items to the next model up...£££...due to the items i had selected being out of stock almost permenantly), then make a second order for the remaining items so that when they do come into stock (2 weeks after the stated time), they will finally be shipped. YES punters, this means you have to pay for shipping twice...why???? Well i can only guess that it is because the zoo gave permission for the managers (who double as monkeys over the weekend) to have a meeting where it was decided that putting their customers through this SHIT would be a profitable move?????
Second thing to PISS me off about eBuyer:
What happens in the very likely event that one of your items is not what you ordered/damaged/completely obliterated??? Well, welcome to the eBuyer Returns Policy....again, it seems as though the monkeys were let out of the zoo in order to come up with this policy....which really can be described as nothing other than a joke. The first thing about this policy that caught my eye was that the CUSTOMER is responsible for paying for the shipping of any returns...thats right folks, its thier fault that your product is not what you ordered, or that your CPU chip looks like a jigsaw puzzle, but you will still be expected to pay for it to be returned to them (or whats left of it at least). My second gripe with eBuyers Return policy.....well, a quote from their site should help here...
"A. In certain cases, manufacturers provide support direct to end users. They do this for many reasons, the main one is that they would like to ensure that their customers receive the best possible support on their products. If we refer you to a manufacturer your RMA will invariably be dealt with a lot quicker."
Another way of wrinting this would be....
"A. We are far to incompetent to be able to deal with your questions about this return, therefore, we will fobb you off at any chance we get by sending you to the manufacturer....no doubt, they will send you back to us, as really, it is our responsibility to deal with the fact that Dave in our shipping department accidentally drove over your motherboard in his fork lift truck...rest assured though, we will send you right back to the manufacturer. If you would like to talk to us about this issue, please dont hesitate to call our customer support department where Dave (YES, thats the same dave who works in shipping) will be alone in the office all day ready to recieve your 5000 calls...beacuse of this serious staff shortage, please can we ask that you be patient. Also, Dave is quite partial to bananna's, so if you offer him a few, it may speed the process up slightly"
There are many more reasons why i will never purchase another item from eBuyer, but i fear that if i write much more, people won't read it...so, I'm done.
If you have any sense about you, DO NOT BUY ANYTING FROM EBUYER.COM... THEY DO NOT DESERVE YOUR BUSINESS!!!
Pile