OL 2003 .nk2 file clears on reboot

[rmullins]

We have a client machine whose NK2 file is cleared on reboot. We have
tried creating deleting the nk2 file to have OL create a new one,
created a new OL profile with no luck. When we copied another users
nk2 file to his directory and renamed it to his profile the data is
picked up, but no new address are stored.

 

[Diane Poremsky]

outlook writes to the file when it closes - so it seems outlook is not
closing correctly. is there a pda or an application using outlook data? if
so, close it first.

 

[rmullins]

He uses a blackberry. I will make sure everything shuts down properly
this afternoon and see how it goes

outlook writes to the file when it closes - so it seems outlook is not
closing correctly. is there a pda or an application using outlook data? if
so, close it first.

--
Diane Poremsky [MVP - Outlook]
Author, Teach Yourself Outlook 2003 in 24 Hours
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We have a client machine whose NK2 file is cleared on reboot. We have
tried creating deleting the nk2 file to have OL create a new one,
created a new OL profile with no luck. When we copied another users
nk2 file to his directory and renamed it to his profile the data is
picked up, but no new address are stored.