Outlook, Exchange, and the NK2 file

[Barre]

Hi there. An Exchange server is failing to deliver messages once in a
while and when an email to (e-mail address removed) fails to get delivered,
it seems that Outlook automagically removes the entry for
(e-mail address removed) from the NK2 file (the auto-addressing file,
Nickname file, that Outlook maintains and uses for your pleasure).
This kinda bugs the Outlook user since the Exchange server is failing
to deliver at times (different post made a second ago has details) and
then the user has to redo the email address.

Is this by design, or is there a way to fix it so that Outlook doesn't
"correct" the NK2 file automatically?

Almost forgot to say, this is Outlook 2003 with Exchange 2003 on SBS
2003 .

Thanks in advance for any tips!

 

[Diane Poremsky [MVP]]

This is not configurable.

Why do they need to redo the address or correct the NK2? The NK2 is just a
cache of recently used names. The user can type part of the name and let
outlook resolve it.


--
Diane Poremsky [MVP - Outlook]



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[Barre]

Thanks Diane. I appreciate your help.

You asked "Why do they need to redo the address or correct the NK2?
The NK2 is just a cache of recently used names. The user can type part
of the name and let outlook resolve it."

One situation might be that they don't have the user in their
Contacts. So there wouldn't be anything to resolve *to*.

Regardless, this discussion is academic. The real concern is that of
the user: "why does an address disappear from my NK2 file immediately
after the server fails to deliver an email to that address?" .

Supporting info: Keep in mind that the cause of the delivery failure
is not an incorrect address or anything other than a cranky Exchange
Server which after a period of time will no longer deliver emails --
until the Microsoft Exchange Routing Engine service is restarted. At
which point, none of this happens anymore. Until the server fails
again for whatever hidden reason it's failing, and we restart the
Routing Engine again.

I am addressing that over in the SBS group already. But this seemed
like the best place for Contact/NK2 questions so I'm here for that
one.

Thanks again for your suggestions and all. I appreciate whatever you
can offer!

 

[Diane Poremsky [MVP]]

I am not aware of Outlook deleting bounced addresses from the NK2 - however
it will not save the names it adds to the NK2 if it crashes to end a
session. See http://slipstick.me/nickname

--
Diane Poremsky [MVP - Outlook]



Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our poll:
http://forums.slipstick.com/showthread.php?t=22205

Thanks Diane. I appreciate your help.

You asked "Why do they need to redo the address or correct the NK2?
The NK2 is just a cache of recently used names. The user can type part
of the name and let outlook resolve it."

One situation might be that they don't have the user in their
Contacts. So there wouldn't be anything to resolve *to*.

Regardless, this discussion is academic. The real concern is that of
the user: "why does an address disappear from my NK2 file immediately
after the server fails to deliver an email to that address?" .

Supporting info: Keep in mind that the cause of the delivery failure
is not an incorrect address or anything other than a cranky Exchange
Server which after a period of time will no longer deliver emails --
until the Microsoft Exchange Routing Engine service is restarted. At
which point, none of this happens anymore. Until the server fails
again for whatever hidden reason it's failing, and we restart the
Routing Engine again.

I am addressing that over in the SBS group already. But this seemed
like the best place for Contact/NK2 questions so I'm here for that
one.

Thanks again for your suggestions and all. I appreciate whatever you
can offer!

This is not configurable.

Why do they need to redo the address or correct the NK2? The NK2 is just
a
cache of recently used names. The user can type part of the name and let
outlook resolve it.

--
Diane Poremsky [MVP - Outlook]
Outlook Tips:http://www.outlook-tips.net/
Outlook & Exchange Solutions Center:http://www.slipstick.com

Outlook Tips by email:
mailto:[email protected]

EMO - a weekly newsletter about Outlook and Exchange:
mailto:[email protected]

Do you keep Outlook open 24/7? Vote in our
poll:http://forums.slipstick.com/showthread.php?t=22205