Offline Files gives "Access is Denied" error

[Guest]

I recently upgraded from XP Pro SP2 to Vista Ultimate on my notebook. I use
the "Always Available Offline" option to keep a copy of my crucial files
available when I am travelling with my notebook. If I update a file while not
connected to my network, it will not sync when I reconnect, but instead comes
up with an "Access is Denied" error. I've checked the security settings to
ensure that the Everyone group has full control of the directory, but still
nothing. I also tried disabling and re-enabling the "Always Available
Offline" option, but it still has the same problem. There doesn't seem to be
any problems with accessing the files normally, only the Sync Manager seems
to have the problem. If I manually delete the file on my desktop computer it
will then sync, but this seems like a lot of hassle.


Eric Sambell

 

[Guest]

Have you noticed any files that look like {12349299293020...}.tmp on your
file share? I had experenced a very similar problem, I have not found a
complete fix yet, but figured out that if you rename the file with the error
it will sync and then you can rename it back. Might be a little better than
deleting them.

 

[Guest]

I am swimming in those files, not sure what they were. I was able to get rid
of the problem by double checking that the everyone group had full control in
both the "Sharing" and "Security" tab for the folder. It turns out that I had
all the permissions set corectly on the "Security" tab, but not on the
"Sharing" tab. Don't know if it is the same problem you were having, but
maybe that will help. I'm also considering deleting all those .tmp files, but
I haven't decided yet.

Eric

 

[Shubhankar Sanyal [MSFT]]

rmwestbrook- The tmp file problem does seem to be the bug that Eric
describes. A very simple workaround is to set sharing permissions to "Full
control" for everyone who is expected to modify the files.
Eric- If you have been able to succesfully sync your offline changes after
changing the share permissions to "Full Control", then it is fine to delete
the tmp files.

Thanks,
Shubhankar

 

[Guest]

Shubhankar,

Thanks for the response! Do users need to have "Full Control" of the share
and the files? The share I am using has change permissions for everyone, but
not full control. But, the files and folder have "Full Control" for the user
who is having this problem.

Thanks,
Ryan

 

[Guest]

Shubhankar,

I just changed the share permissions to "Full Control" and the problem
cleared! Thanks for the help.

Ryan

 

[Mantvydas]

Hello,

I also have the very same problem, only that my situation is a little
different.

I have a DFS folder share.

\\domain.com\files\personal

And my group policy is set to redirect my documents to
\\domain.com\files\personal\

So actually my My Documents folder is now in
\\domain.com\files\personal\username\mydocuments

And the permissions have been automatically granted to me and to SYSTEM
only.

And Offline files is telling Access Denied to several folders only
\\domain.com\files\personal\username\mydocuments\infolder1\folder1 and
\\domain.com\files\personal\username\mydocuments\infolder2\infolder\folder2
files

How about that complexity, Mr. Shubhankar?

Do you know, maybe there's a fix already, no more a workaround from
Microsoft?


Mantvydas

 

[Shubhankar Sanyal [MSFT]]

Sorry I managed to completely miss this mail. In case you are still having
the problem-
Are you able to access the folders and all files that offline files gives an
error for, through explorer?

Thanks,
Shubhankar

 

[Mantvydas]

Oh... I managed to completely forfeit waiting for the answer to my e-mail.

Yes. I'm still having this same problem.

Yes. I am able to access the folders and all files that offline files gives
an error for.

For example, it complains that Access is denied. to a ZIP file. But I can
easily doubleclick on it, and see the contents of it.

However, beside that file there's numerous {GUID}.tmp files in the folder,
each of which is the size of the zip.

Regards,
Mantvydas

 

[Guest]

Hi folks- I too have had the same problem. Loads of .tmp files being
generated, "access denied" message when syncing eventhough I know the files
have been cliosed properly and are not in use. Can you confirm where I find
this "Full Control" that seems to work - is that turning the File Shring to
"on" in teh Network and sharing centre.

I also really need help in a similar problem in that I work during the day
hard wored to the server and then VPN attach at night. When I attach view the
VPN remotely Vista seems to move about 50 - 80 Mg each day whereas XP Pro
only moved 10Mg max. I don't know what data is being moved around but it is
an awful lot, it happens every time I connect remotely even thoug I was hard
wired 20 minutes before so Offline files were fully synched. Thi problem
consumes computer speed and also my IP plan.

 

[Mantvydas]

Dear Shubhankar,

I'm really interested in solving my problem. I know a time consuming
workaround for it (move the numerous "Access denied" files from their
network locations to C:\ drive, delete all their {GUID}.TMP files on the
network, sync the offline files with empty network folders, and get the
files back to the network places where they were), but I really want to
contribute to the permanent fix, so it's most probably included in SP1,
rather than leaving this behind.

As I've said before, setting Permissions to Full Control is not an option
for me. It's My Documents.

What more information would you require?

Besides, I believe that this situation is to blame why Windows is taking
over an hour to log me on (time from entering my password, to seeing my
desktop). All I see, is Welcome... during the whole hour.

Mantvydas

 

[Mantvydas]

Also, I'm having a different problem, as well. If simple shares become DFS
shares, and My Documents are redirected to those, My Documents don't move
themselves.

Maybe those two problems related?

I've always had my documents and desktop redirected to DFS share like this
with group policy,
\\domain.com\files\personal\

So My Documents and Desktop were in:
\\domain.com\files\personal\username\mydocuments
\\domain.com\files\personal\username\desktop

However, we temporarily got rid of DFS in the redirection configuration to
\\fileserver\personal$, where \\domain.com\files\personal =
\\fileserver\personal$

So My Documents and Desktop automatically moved to:
\\fileserver\personal$\username\mydocuments
\\fileserver\personal$\username\desktop

I have fresh installed my Vista at this time (before I had XP). Then, after
realizing the benefits of previous configuration, we went back to old DFS
configuration on the server.

However, while Desktop moved itself back accurately to,
\\domain.com\files\personal\username\desktop

My Documents stayed in
\\fileserver\personal$\username\mydocuments\

and I get an event 502 in application log from source Folder Redirection
upon loggin on:
Failed to apply policy and redirect folder "Documents" to
\\domain.com\files\personal\username\mydocuments.
Redirection options=9239.
The following error occurred: "Failed to copy files from
\\fileserver\personal$\username\mydocuments to
\\domain.com\files\personal\username\mydocuments".
Error details: "The system call level is not correct.
".

I don't actually understand whether, "Access denieds" are because My
Documents didn't move back, or vice versa, My Documents didn't move back
because I get Access Denieds.

And I can remind you, that with that my logon process takes an hour with
Winlogon 6006 events saying:
The winlogon notification subscriber <GPClient> took 3600 second(s) to
handle the notification event (Logon).

Regards,
Mantvydas

 

[Guest]

The answer has been found! See this post:

Subject: Offline Files - tmp files - GUID - Access is denied - Sync
Posted on November 16, 2007...

There finally is an answer. After looking EVERYWHERE, I found the Microsoft
solution... Check the third reply I made. It has a link to the MS KB
article for the fix.

I have applied the PRE-SP1 patch and it worked on my computer! FINALLY!!!
I HAVE to have the offline files working or it creates major problems for my
work!

 

[Guest]

The answer has been found! See this post:

Subject: Offline Files - tmp files - GUID - Access is denied - Sync
Posted on November 16, 2007...

There finally is an answer. After looking EVERYWHERE, I found the Microsoft
solution... Check the third reply I made. It has a link to the MS KB
article for the fix.

I have applied the PRE-SP1 patch and it worked on my computer! FINALLY!!!
I HAVE to have the offline files working or it creates major problems for my
work!